6/10 - ๊ด์ฐฎ์์
Charlene
์ฐ์ธ๊ณผ์ ์ฌํ
2025๋
7์ 27์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ, ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
๋ณ๋ก์์: ์ง์ ๋ฐ ์๋น์ค
The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel).
Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room.
Breakfast and dinner were both really good.
One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because โit had to be that waiter.โ As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadnโt paid, despite being a hotel guest (and with half board included).
The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc.
Nice place, great foodโbut the service and attitude didnโt live up to the standard or the price.
Charlene
2025๋
6์์ 3๋ฐ ์๋ฐํจ