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Grand Borneo Hotel

4.0 star property
Travelers find relaxation at the indoor and outdoor pools, rejuvenation in the sauna, and satisfying meals at the restaurant in this convenient getaway

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Grand Borneo Hotel, in the heart of Borneo, offers on-site shopping and a coffee shop. Guests can enjoy indoor and outdoor pools or unwind in the sauna. The restaurant serves quality meals all day, consistently earning positive reviews.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available
  • Business services

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About this property

Grand Borneo Hotel

  • Upscale hotel
  • Consider a stay at Grand Borneo Hotel and take advantage of shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Soul Out Restaurant, offers breakfast, lunch, and dinner. A gym and a business center are available to all guests.
  • Other perks at this hotel include:
    • An indoor pool and an outdoor pool
    • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
    • An elevator, multilingual staff, and 1 meeting room
    • Smoke-free premises, luggage storage, and ATM/banking services
  • Room features
  • All 300 rooms have amenities such as safes, free newspapers, and free bottled water.
  • Extra conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and hair dryers
    • LED TVs with satellite channels

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Policies

Check-in

Check-in start time: 2:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 80.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MYR 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards

Frequently asked questions

Does Grand Borneo Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Grand Borneo Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee.

What time is check-in at Grand Borneo Hotel?

Check-in start time: 2:00 AM; Check-in end time: anytime.

What time is check-out at Grand Borneo Hotel?

Check-out is at noon.

Where is Grand Borneo Hotel located?

Situated in Kota Kinabalu, this hotel is within 1 mi (2 km) of 1Borneo Hypermall and University of Malaysia Sabah. Borneo Marine Research Institute and Tun Mustapha Tower are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.4

Cleanliness

7.2

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 68 out of 369 reviews
Rating 8 - Good. 127 out of 369 reviews
Rating 6 - Okay. 122 out of 369 reviews
Rating 4 - Poor. 34 out of 369 reviews
Rating 2 - Terrible. 18 out of 369 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Semua nya ok cuma pihak hotel tidak dapat menyediakan parking kenderaan percuma untuk pelanggan yang menginap di hotel mereka dan itu sangat mengecewakan saya,yang lain tiada komen,staff hotel semua nya peramah dan mesra.
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Affardoble price
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ada kolam mandi yang terlindung dari panas dan hujan, anak2 suka. 👍
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort
nearby UMS and hypermall, convenience for food.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
i like service and cleanliness
Stayed 1 night in Sep 2019
Verified

6/10 Okay

たまさん

Disliked: Property conditions & facilities
現地的には高級の部類と思うが、日本人の感覚からすると中の下。エアコンの効きの悪さ、壁紙の剥がれ、フローリングの欠け、壁板の傷、バスタブの汚れ等、人体に直接影響が及ばないものには気を配らないのかもしれない。部屋は清潔に掃除され、ベッドも清潔でよく眠れたし、朝食も日本のホテルのバイキング程度にはある、スタッフも英語が通じるので泊まるだけなら問題ない。ただ神経質な人は倍の金額払って市内のホテルに泊まるのをお勧めします。
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service front office was really nice
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Good for my business trip
Stayed 1 night in Aug 2019
Verified

6/10 Okay

MYOSHI

2人一部屋朝食付きで一泊140RM(3800円)ほどで、マレーシアでは格安とまでは言わないけど十分安い価格で泊まれて助かります。 値段を考えると良いホテルかと思いますが、値段だけを優先するならもっと便利な場所にあって使い勝手の良いホテルがあるんだとは思います。 以下、客観的事実と感想を箇条書き ○チェックイン前の荷物預けは問題なし。荷物預け部屋に保管。 ○シャワーが緩いというありがちなトラブル。一泊目は疲れてたからそのままにして、次の日なら朝にフロントに相談。ツアーから帰ってきて再度フロントに行くと、とりあえず修理したけど、まだだめだったら部屋を変えてあげると。不安ながら試してみてると案の定緩い。電話して部屋を変えてもらいました。新しい部屋は、ばっちり温かいシャワー。最初からちゃんと直すか、部屋を変えて欲しかった。 ○コタキナバル市街からは結構離れてます。グラブを使えば移動は問題なくできますが、どう思うかは好みの問題。 ○朝食全然おいしくない。 ○大きいけど古いモールに直結。人によっては暇潰しになるかも。市街のモールよりはローカル感が味わえます。 ○セブンイレブンとサーティーワンがすぐそこに。 総じて言うと、値段は抑えたいけど、あまりにも簡素な宿には泊まりたくないとう人にはオススメかもしれません。 個人的には、次同じ値段で泊まるなら、もっと街中にしようと思います。
Stayed 3 nights in Jul 2019
Verified

6/10 Okay

DAE KI

Disliked: Cleanliness, property conditions & facilities, room comfort

Not so clean place.

Not so clean place. Close from One Borneo.
Stayed 5 nights in Jun 2019
Verified

8/10 Good

PARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서비스 만족스럽습니다.

전반적인 서비스 만족스럽습니다. 수영장물이 좀 차갑긴 했지만 깨끗하고 관리가 잘되어 있습니다. 조식은 간단히 먹기 나쁘지 않았으며 직원들 친절했습니다.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

MiniMe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont have smoking room
Stayed 1 night in Apr 2019
Verified

8/10 Good

MUHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food. Facilities, Locality, and access. Good looking and staff very halpful
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge smells not nice.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel itself is excellent, but 7 km out of the centre of KK. though good value for money
Stayed 4 nights in Jan 2019
Verified

6/10 Okay

Nessa

Liked: Cleanliness, staff & service, room comfort
close to mall which is really nice as we can shop a bit, watch movie and there is restaurants.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
NO PARKING FACILITIES AND HAVE TO PAY VERY HIGH PARKING FEE..SO..REDICULOUS
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

Alfie Cezar

Disliked: Property conditions & facilities, room comfort

The hotel is good but needs improvement

✅ > Location of Grand Borneo Hotel is great because it's next to a mall, 1 Borneo Hypermall. ❎ > Quite far from the airport, around 18 km away. ❎ > No public bus route stops here so you always have to hail a cab or use Grab app. ❎ > Almost all the staff hardly speak English. Pretend they understand but doesn't perform what you asked for. The staff will always say that will ask the Supervisor and call back but never do it. You have to call again after an hour or two to follow up. ❎ > They hardly understand the cancellation protocol or process. Keeps on blaming their partner booking website. ❎ > Wi-fi is not working good in my location and in the pool area. You can't access Facebook or watch youtube, keeps on buffering. The IT guy blamed my phone setting though I can login to their website; it's really their wi-fi connection that is slow and not working. And the IT doesn't know about their internet system. Who would ask you to go at your internet browser and type 10.0.0.1 and it will resolve your login issue? ❎ > I have free breakfast for 2 but can't avail due to early flight but can't exchange it for a lunch/dinner for 1 person. You can't even pay the difference if possible. They are used to saying "No, can't." ❎ > The cable has only 15 listed working channels, 10 of them are working and 2 are local channels. ❎ > The foods they serve daily during breakfast are cold and the same; stayed here for 4 days. ❎ > The water level in the pool for adult is only at 4 ft.
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

kian boey

冷气坏了没有修理，一个晚上不能睡觉，第二天换了另外一间也是冷气坏了的，希望你们会定期修理冷气！
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Renovierungsbedürftig

Im gesamten Hotel ist uns schon bei der Ankunft ein unangenehmer Geruch in die Nase gestiegen, der leider auch im Zimmer extrem war. Als wir darauf aufmerksam gemacht haben, haben wir ein gleiches Zimmer bekommen, in dem vorher mit Duftspray der Geruch überdeckt wurde (war am nächsten Tag wieder da). Im Zimmer war alles voller Schimmel und der Zustand dringend renovierungsbedürftig. Wir haben uns nach 2 Tagen dazu entschieden, das Hotel zu wechseln. Das Hotelpersonal war sehr einsichtig, bemüht und zu jeder Zeit sehr sehr freundlich. Vielen Dank dafür:)
Stayed 16 nights in Oct 2018
Verified

10/10 Excellent

Chee Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位於商場，有戲院，餐廳和不同商鋪，很方便
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Dennis

Disliked: Property conditions & facilities

Look old

Hotel need to be refurbish.
Stayed 2 nights in Sep 2018
Verified

2/10 Terrible

LEE

The room is too old to stay.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Rozilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and awesome hotel with delicious and tasty breakfast.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Aliyas

Satisfactory but nothing worth higlighting
Stayed 1 night in Aug 2018