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Promenade Service Apartments

2.0 star property
Discover Downtown Kota Kinabalu's vibrant energy with shopping, secure luggage storage, and 24/7 assistance at your doorstep.

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Promenade Service Apartments in Downtown Kota Kinabalu is steps from Imago Shopping Mall. Guests enjoy practical amenities like dry cleaning, in-room WiFi, self parking for day trips, and 24-hour front desk staff, making exploration easy.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Studio Twin

Studio Twin | Iron/ironing board, free WiFi, bed sheets

Studio Twin

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Twin Room no window

Standard Twin Room no window | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room no window

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Queen

Studio Queen | Iron/ironing board, free WiFi, bed sheets

Studio Queen

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Superior Room

Family Superior Room | Iron/ironing board, free WiFi, bed sheets

Family Superior Room

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Deluxe Room

Family Deluxe Room | Iron/ironing board, free WiFi, bed sheets

Family Deluxe Room

  • 56 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Check in Queen no window

Check in Queen no window | Iron/ironing board, free WiFi, bed sheets

Check in Queen no window

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Check in Twin no window

Check in Twin no window | Iron/ironing board, free WiFi, bed sheets

Check in Twin no window

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Studio Twin

Iron/ironing board, free WiFi, bed sheets

Deluxe Studio Twin

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Suite

Coffee and/or coffee maker

Deluxe Suite

  • Sleeps 2
  • Free WiFi

View all photos for Standard Twin Room Without Window

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room Without Window

  • Sleeps 2
  • Free WiFi
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About the neighborhood

Located in Downtown Kota Kinabalu, a neighborhood in Kota Kinabalu, Promenade Service Apartments is in a shopping district. Imago Shopping Mall and Anjung Samudera are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tabin Wildlife Reserve and Kota Kinabalu Wetlands Centre. Downbelow Adventure Centre and Aquascape Center are also worth visiting. Visit our Kota Kinabalu travel guide
Map
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu, Sabah, 88000

What's nearby

  • Kota Kinabalu Esplanade
    Kota Kinabalu Esplanade
    2 min walk - 0.2 km
  • Imago Shopping Mall
    Imago Shopping Mall
    10 min walk - 0.8 km
  • Centre Point
    2 min walk - 0.2 km
  • Kota Kinabalu Central Market
    10 min walk - 0.9 km
  • Gaya Street Sunday Market
    13 min walk - 1.1 km

Getting around

  • Tanjung Aru Station
    7 min drive
  • Kota Kinabalu Intl. Airport (BKI)
    15 min drive

Restaurants

  • McDonald's & McCafé
    1 min walk
  • My Lunch Box Cafe
    2 min walk
  • Nasi Ayam CP
    2 min walk
  • Restoran Seri Malindo
    2 min walk
  • Jothy's Fish Head Curry Banana Leaf Restaurant
    2 min walk

About this property

Promenade Service Apartments

  • Hotel near Imago Shopping Mall
  • Promenade Service Apartments provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Self parking (surcharge), luggage storage, and a 24-hour front desk
    • Smoke-free premises, an elevator, and a front-desk safe
    • Tour/ticket assistance
  • Room features
  • All 133 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and free bottled water.
  • More amenities include:
    • 32-inch TVs with cable channels
    • Electric kettles, housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 55.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 55.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Promenade Service Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 2.00.

What time is check-in at Promenade Service Apartments?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Promenade Service Apartments?

Check-out is at noon.

Where is Promenade Service Apartments located?

Located in Downtown Kota Kinabalu, this hotel is within 1 mi (2 km) of Centre Point and Imago Shopping Mall. Warisan Square and Kompleks Asia City are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Promenade Service Apartments Reviews

6.6

6.4

Cleanliness

6.6

Location

7.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 77 out of 459 reviews
Rating 8 - Good. 143 out of 459 reviews
Rating 6 - Okay. 113 out of 459 reviews
Rating 4 - Poor. 77 out of 459 reviews
Rating 2 - Terrible. 49 out of 459 reviews

Reviews

Verified

8/10 Good

Jacqueline

Liked: Staff & service, amenities
Im in Australia. I speak English. Promenade looks daunting from the outside, being an older building. Reception was professional. I arrived at 01.30am which was no probem. Room is basic but the bed is the BESTBEST. Coffe, tea, water bottles and aur con all there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and so quiet at night.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay, all staf here is very kind and friendly,good service.the housekeeping also so friendly..easy to find food
Stayed 5 nights in Jan 2024
Verified

8/10 Good

DG NOOR JAHIDAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & excellent services
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Nur Athirah Syazwana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to James - very polite Gentleman
Stayed 3 nights in May 2024
Verified

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it👍
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Farrah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower and bathroom could use a little cleaning and update.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

RUSIDDY GANING ANAK SPORRAN

ok
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Sunyoung

Liked: Cleanliness, staff & service, amenities
친절했고 처음에 방은 창고같았으나 살면서 다소 정듬
내가묵은 4블록 2층
트윈 1박 세금포함 사마넌
3박묵었음다
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

mijeong

Liked: Staff & service
Disliked: Cleanliness, amenities
잠깐 머무는 곳이라 머물긴 했지만 객실이 너무 낡았어요.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mas

Liked: Cleanliness, amenities, property conditions & facilities
Kali ke-5 stay sini memang best.senang cari tempat makan dan mall dekat sahaja
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempat stay yang menarik..dekat mau ke shopping mall.kali ke 4 stay sini..
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kali kedua menginap sini,saya suka sangat sebab dekat dengan shopping mall,bilik bersih,senang Cari tempat makan,bilik Ada tempat masak,lengkap dengan peralatan masakan...bilik Luas bole lari2
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and affordable

I stayed several nights at Promenade Service Apartment during my one-month roundtrip of Borneo. The apartment is spacious, the bed is confortable and there is a big fridge. There is even a small balcony facing the backyard to hang your laundry. Hot water, TV and Wi-Fi work fine. This is a basic apartment, so don't expect luxury, but if you are looking for a budget option, this is the right choice. The building looks a bit old from outside, but the apartments are new from inside. Be prepared to walk a bit upon check-in as there are many apartments and yours might not be near the reception (the apartments are on the 2nd and 3rd floor with elevator). Central location near the handycraft market and Waterfont restaurants, just behind the Promenade Hotel. Thank you and see you soon again!
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucky to be here

At the cov19 now , this hotel is good , near by all the convenient and food
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. House keepers are Pro. Good service apartment
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied with their service...
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Akses masuk dari parking basement

Sangat baik dan saya berpuas hati secara keseluruhan kecuali proses parking d mana pintu lif bahagian basement tidak dapat dimasuki dadi luar kerana berkunci. Mohon pihak pengurusan memperbaiki mutu perkhidmatan ini supaya ianya boleh diakses menggunakan kad bilik yang dibekalkan. Terima kasih
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

MOHAMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in centre town of Kota Kinabalu...
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

DuPreez

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Van H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded dirty bathroom ; never clean
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

NORAZWADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

It was amazing & comfortable
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
Stayed 1 night in Nov 2019