8/10 - 좋아요
실제 이용하신 고객
2019년 10월 22일
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Poor service management
This is our 2nd experience stay at Arte Plus. But unfortunately, it was bad experience.
Firstly, the cleaniness of the apartment was very poor. The kitchen is not properly managed, with dirty tools. Secondly, the facilities in the rooms is cannot occupied (the wordrobe was fall down). Thirdly, after we made a complaint to the management, the male housekeeping attendant was coming into out apartment without knocking the door, simply enter by using their own spare-key. It really dangrous since our kids was around in the living area. It was really unprofessional ethics of work. This time experience is most worst compared our 1st time at Arte Plus on June 2019. Obviously the service management was very poor.
실제 이용하신 고객
2019년 10월에 2박 숙박함