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Pacific Regency Hotel Suites

4.5 star property
Travelers find a luxurious urban retreat in Kuala Lumpur's vibrant center, where shopping, dining and relaxation come together in one stylish location

Choose dates to view prices

The Pacific Regency Hotel Suites sits at the heart of Kuala Lumpur, offering a genuine luxury experience. Guests can book a rejuvenating massage, relax by the outdoor pool, browse the on-site shopping options, and stay connected with high-speed WiFi throughout their stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 100 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 50 for adults and MYR 25 for children
  • Self parking fee: MYR 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: MYR 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Pacific Regency Hotel Suites have a pool?

Yes, this property has an outdoor pool.

Is Pacific Regency Hotel Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 10 per day.

What time is check-in at Pacific Regency Hotel Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pacific Regency Hotel Suites?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pacific Regency Hotel Suites located?

Located in the center of Kuala Lumpur, this family-friendly hotel is within a 15-minute walk of Kuala Lumpur Tower, Pavilion Kuala Lumpur, and Petronas Twin Towers. Petaling Street Market and Merdeka Square are also within 1 mi (2 km). Raja Chulan Station is 8 minutes by foot and Bukit Nanas Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

8.2

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 298 out of 1000 reviews
Rating 8 - Good. 382 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 59 out of 1000 reviews

Reviews

Verified

10/10 Excellent

KOSHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is so good! Not too expensive,clean,comfortable,safe,we can call to the staff on the phone.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

GUILLAUME ROUX

Disliked: Property conditions & facilities
Very old and smelly. Towels are demp and old. Bedding is fine and rooms are big though
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Sharul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service at its best

In the first room the wifi wasn’t strong. Requested to change room and the service desk obliged my request.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bukit NaNA, beside is good for walk and trailing
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Weng Sum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

J-Sun

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Please dont list this as 5star, it does not come close to 4 star Mechanical issues, room rings and whistles Windows are dirty Staff is not responsive
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Clark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Clark marshall

one of the english tv stations not working. hard to access the pool if your got mobility problems.guy on reception not helpful. 3/5 stars didn't enjoy my stay.
Stayed 6 nights in Dec 2022
Verified

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready until 6pm when checkin time is 3pm. When we finally got into the room it clearly had not been cleaned properly, hairs and dirt / dust everywhere. Wouldn’t recommend staying here.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

KWAN HA

Liked: Amenities, property conditions & facilities
- Description it claims the hotel have laundrette but it did not in operation, when enquiries to front desk they not even able to provide suggestion for where is the nearest laundrette. - The room have some noise from water pipe leakage, I reported to front desk for 3 times but there have no action from the operator. Will not be my choice for next trip to KL.
Stayed 7 nights in Jul 2022
Verified

6/10 Okay

Verified traveler

Feels like we’ve been scammed with the rooftop poo

I chose this hotel for its rooftop pool which is displayed on the net and in the web but unfortunately the pool is closed and we are not informed beforehand. My kids are very unhappy with the pool available at level 23. There is no kids pool. Also i booked 2 rooms. During check in on 3.30pm, staff informed that only 1 room ready for us. Another room need around 30min to clean. Later on 5.30pm the room still not ready. Very dissapointing. Room condition is ok but the aircond is not cool. Feels like the aircond is off all night. Thank god its not too hot so we ignore it.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

KAYOKO

部屋は広い。眺めも良い。プールが写真と違う。シャワールームのシャンプーボトル、中身が入っていなかった。朝食は価格の割に良かった。
Stayed 1 night in Aug 2024
Verified

8/10 Good

OI TONG

Liked: Cleanliness, staff & service, room comfort
除了水壓不夠外，一切還不錯。
Stayed 1 night in Jun 2023
Verified

8/10 Good

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から少し離れた場所にあるが、静かで滞在しやすい場所。ホテルから歩いてすぐのところにレストランもあり。
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

MASAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かでした綺麗な部屋です。

クレーム等改善依頼に即対応してくれた。洗面所の排水が悪かったわ
Stayed 15 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Great service

The hotel was located in a great area and otherwise the hotel was great with great service except the swimming pool was under renevations and in the hallways you could smell that there is mold.
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

ORSON Campbell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse Experience Ever

I use Hotel.com for most of my business trip and I think it is really convenient, but I have never written a review before because most of the hotel that I stay in are nice. Pacific Regency must be the worse hotel that I ever stay in the issues are as below: 1. the web site did not say the out door pool is under maintenance and they should remove from the feature list and the pictures ( since the only look forward thing is that) 2. During the check in I was ask to pay cash for RM40 for a tourist tax ( was not that much) but why not just include it in the payment. Also I was not charged during my stay of The Majestic Hotel. 3. The non-stop music from the 9th floor Kareoke room does not stop until 4.30am 4. The duty manager saw me and try to explain issues 2 and 3 to me but did you ask if I am free to talk ? just said" hey you stay in xxxx room right and ......." also try to argue with me and claim that duty tax is same in every hotel, I stayed in KL for 8 night and with 2 different hotel I am pretty sure I paid or not at previous hotel and I do not need you to question me on it. 5. Non stop dropping noise coming from top of the toilet
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
I stayed in Superior Suite Room and the bed sheet is super dirty. Called the housekeeping for thousand times request to change it but till the end no one appear and they just ignore it. I am super disappointing and definitely would not recommend this hotel to my client as I am a travel consultant.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Showers not working properly. Bathroom sink was clogged
Stayed 8 nights in Feb 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
掃除機かけない、ホコリだらけ、シーツも取り替えない、トイレットペーパー補充しない、タオルも汚れている
Stayed 5 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Can stay if you are going to be outside most day

We stayed here for 3 nights. We did not try their restaurant and laundry facilities. Cons: As soon you enter the property, you can see this property is run down. Check-in time is a bit odd (3 pm) compared to the average times in other hotels (2 pm). Stains on the carpet, sofa, bedsheet. Property located on a bit of steep hill if you are walking. The swimming pool looks like not maintained well. Pros: Big room and bathroom, AC and hot water working good, comfortable bed, just next to KL tower (that's the reason for our stay), view of KL tower is very nearby from their top floor.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

Good location Great breakfast Ok poolarea Big rooms with great view
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Mohd Thaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall was very good

Good place to stay.... Will come back again.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Bra läge i centrala KL. Hotellet är slitet men stort rum och utsikt över stan. Frukosten mindre bra.
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

Jae Young

Liked: Staff & service, room comfort

위치가 좀 애매하지만 가성비는 괜찮아요.

다운타운이기는 한데 쇼핑이나 야시장 등을 하기 위해서는 30분 정도 걸어야 하는 거리였어요. 덥고 습한 날씨속에 도심을 30분 걷는 다는 것이 좀 많이 힘들고 지치더군요. 택시는 15링깃 정도하면 타고 갈수 있는데 퇴근시간의 트레픽이 장난이 아니니 잘 봐서 선택해야 할 것 같아요. 직원들은 다들 친절하고 시설도 좀 오래됬지만 나름 괜찮았어요. 수영장은 좀 아닌듯...
Stayed 2 nights in Nov 2019