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Royale Chulan Bukit Bintang

4.5 star property
Travelers can recharge with a swim in either of the two pools or unwind with a relaxing sauna session at this centrally located Kuala Lumpur hotel

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Royale Chulan Bukit Bintang, in central Kuala Lumpur, offers families a comfortable retreat with two swimming pools, a sauna, free WiFi, and concierge services. Enjoy breakfast at two on-site restaurants and coffee at the cafe.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

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About this property

Royale Chulan Bukit Bintang

  • Luxury family-friendly hotel near Berjaya Times Square
  • Located close to Kuala Lumpur Golf and Country Club, Royale Chulan Bukit Bintang provides an airport shuttle, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool and an outdoor pool
    • Buffet breakfast (surcharge), self parking (surcharge), and an area shuttle
    • Free newspapers, an elevator, and smoke-free premises
    • Concierge services, luggage storage, and wedding services
  • Room features
  • All 400 rooms include comforts such as 24-hour room service, as well as perks like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with separate tubs/showers and free toiletries
    • LCD TVs with satellite channels
    • Free infant beds, coffee/tea makers, and fans

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does Royale Chulan Bukit Bintang have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Royale Chulan Bukit Bintang pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee. Limited spots are available.

What time is check-in at Royale Chulan Bukit Bintang?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Royale Chulan Bukit Bintang?

Check-out is at noon. Late check-out is available for a fee.

Where is Royale Chulan Bukit Bintang located?

Set in Kuala Lumpur, this family-friendly hotel is 0.3 mi (0.5 km) from Berjaya Times Square and 6.7 mi (10.9 km) from Kuala Lumpur Golf and Country Club. Imbi Station is 5 minutes by foot and Bukit Bintang Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

6.6

Cleanliness

8.0

Location

6.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 115 out of 998 reviews
Rating 8 - Good. 368 out of 998 reviews
Rating 6 - Okay. 295 out of 998 reviews
Rating 4 - Poor. 138 out of 998 reviews
Rating 2 - Terrible. 82 out of 998 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Need refurbishment.

A lill bit run down. But overall OK with the price.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Jothee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. The room service was excellent.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

MysteryGuest

Disliked: Cleanliness, staff & service, property conditions & facilities
We are regular guests at the luxurious Royale Chulan in Penang, so were shocked by its slovenly twin in KL. The bathroom sink leaked, leaving a puddle of water on the floor. The shower also fell directly on the floor, so it was always necessary to wade through the bathroom. The wallpaper in the hallways is peeling and the room doors, which were once white are now grey and stained. The breakfast was a mess of wilted vegetables, fruits drowning in their own juices and greasy curries. On the livelier side, the hotel is surrounded by street food, buskers--and endless teams of prostitutes patrolling the sidewalks until dawn.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Central location for what we wanted to do. However, the 7th floor looked very tired and was in need of decorating. The room also needed an update.
Stayed 2 nights in Feb 2020
Verified

2/10 Terrible

Azli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

terrible

terrible
Stayed 1 night in Jan 2020
Verified

8/10 Good

Tuomo

Liked: Cleanliness, staff & service, room comfort

Siisti perus mesta

Loistava sijainti, kaikki tarvittava aivan lähellä, hyvä aamupala, ei oikeastaan mitään todella huonoa. Ehkä vähän kulunut, ikävät kokolattiamatot. Menisinkö uudelleen...no mikä ettei..
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Son Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

trao đổi thông tin

Thường vào đầu năm, ví dụ như tháng 2, tháng 3
Stayed 4 nights in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the dirtiest hotel i have stayed in.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Good place to stay
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Lindsay

Disliked: Staff & service, property conditions & facilities

on my third stay ....

This is my third stay at the hotel and unfortunately it wasn't the best. Our safe did not work and needed to be replaced, our TV did not work and needed the remote replaced, The toilet had a problem. The hairdryer also was not up to it. We had to ring three times to get our laundry delivered. We upgraded to an executive suite after our first night (RM 750 for the remaining five nights) on top of our rate paid for the Deluxe room. This was much better although the toilet was blocked when we arrived. I am not sure why we were booked into the furtherest room from the lifts as it was clear there were not many others staying on our floor. The Club lounge was shut half of the time we went there but the breakfast was ok the days it was open. The staff are friendly, the food was good and so is the pool. The location is good too. The standard rooms and hallways are in need of a freshening up and I hope things get sorted out to make me want to come back again.
Stayed 6 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The price was not bad. This is more like a 3 star hotel
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Susila

Disliked: Cleanliness, property conditions & facilities

Disappointing Breakfast

The breakfast was disappointing. Not a piece of meat or fish can be found. For example, you eat the nasi lemak with only chili, cucumber, peanuts and ikan biis. There was no much choices.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Posizione centrale facilmente raggiungibili s piedi tutte le principali attrazioni
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
It’s in the great access neighborhood, the hotel is old not has been upgraded, carpet, furnitures, wall showed lots of stains. Though, the room was cleaned.
Stayed 5 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome locatiin

Conducive place to stay, shopping heaven and easy to get restaurant for food and relax.
Stayed 3 nights in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Location is good. Hotel is pretty old and everything is old. Pillow too soft.
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Sam

Liked: Staff & service
The breakfast is good and location is excellent for food and shopping!
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マレーシアの老舗、格安ホテル

アロー通りまですぐで、周りにお店も沢山あり、朝も早くから営業している。とても便利なところです。 築年数は古そうですが、雰囲気がよく、またプールも楽しめました。 ホテル内のバーは、生ビール1杯１３リギット。アイスクリームは１１。生演奏もあり・・日本ではありえない価格です。 バスタブつき、ツインベッド、これで朝食付きで2人で4800円！
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Near Alor street. And very convenience for shopping and eating.
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ligging is goed, staat van onderhoud wat minder. Voorzieningen zijn goed.
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

ligging is perfect..kamers prettig gedateerd en niet te klein
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When ever I come to KL I don’t like to stay in any hotel except Royale chulan hotel because the one who makes me loving this hotel is one lady who is on reception desk her name is sharierani by helping the customers and makes the thing easy for them, I like this hotel and when ever I come to KL will stay there. Wish you all the best
Stayed 1 night in Sep 2019
Verified

2/10 Terrible

Hon Fai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

不建議選擇這間酒店

酒店殘舊，與網上照片不符，走廊有霉臭味，洗手間厠盆不去水，大堂服務員完全沒有禮貌可言，面色極其難看，令我在吉隆坡的第一天很不愉快，還好在其後的旅程，在其他酒店有很好的體驗，如果全程在這間酒店居住，肯定完全破壞這次旅程的心情。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location , location , location
Stayed 3 nights in Sep 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The location is close to Shopping district. The room is infested with cockroaches. I killed 3 on the bed and table top.
Stayed 2 nights in Sep 2019