Shangri-La Kuala Lumpur

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Urban luxury with central views

A lush garden oasis surrounds the oversized pool area, offering a tranquil escape from Kuala Lumpur's bustle. Children enjoy the kids' club, while evenings feature live music in the lounge, complementing exceptional dining with Malay, Chinese, Indian, and Japanese cuisine.

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is ₩157,422
₩189,038 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a table with apples, and a city view.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club, Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Horizon Club, Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, Bathtub (Selection)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premier Room, 1 King Bed, Bathtub (Selection)

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of the city.

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Club, Executive Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a large window, and a chandelier.

Horizon Club, Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Family Room, 1 King Bed, Non Smoking (Premier)

A hotel room with a large bed, a red armchair, a small round table with a lamp, and a view of tall buildings through the window.

Family Room, 1 King Bed, Non Smoking (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Business Double Room, 1 King Bed (Premier)

A hotel room with a bed, a desk with a computer, a chair, a small table with a lamp, and a large window with a city view.

Business Double Room, 1 King Bed (Premier)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Located in Golden Triangle, a neighborhood in Kuala Lumpur, Shangri-La Kuala Lumpur is in the entertainment district and near a metro station. Kuala Lumpur Tower and Batu Caves are notable landmarks, and travelers looking to shop may want to visit Suria KLCC Shopping Centre and Pavilion Kuala Lumpur. Traveling with kids? Make time for Berjaya Times Square, or check out an event or a game at Bukit Jalil National Stadium. Spend some time exploring the area's activities, including golfing. Visit our Kuala Lumpur travel guide
Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • A suspension bridge in a lush green forest with a cityscape in the background.
    Kuala Lumpur Forest Eco Park
    5 min walk - 0.5 km
  • A multi-tiered tower with illuminated platforms, surrounded by a cityscape at night.
    Kuala Lumpur Tower
    9 min walk - 0.8 km
  • A busy urban street with a prominent building labeled 'Pavilion' and 'Armani / KL' on its facade.
    Pavilion Kuala Lumpur
    12 min walk - 1.0 km
  • The Petronas Twin Towers illuminated at night with reflections on the water.
    Suria KLCC Shopping Centre
    12 min walk - 1.0 km
  • The Petronas Twin Towers and a bridge in Kuala Lumpur.
    Petronas Twin Towers
    14 min walk - 1.2 km

Getting around

  • Kuala Lumpur Masjid Jamek Station
    2 min drive
  • Bukit Nanas Station
    5 min walk
  • Kuala Lumpur International Airport (KUL)
    47 min drive

Restaurants

  • Bbq Restoran
    3 min walk
  • G.R Curry House
    4 min walk
  • HAN Modern Korean Grill
    2 min walk
  • Seeds Origin
    3 min walk
  • Asador V
    3 min walk

About this property

Shangri-La Kuala Lumpur

  • Luxury family-friendly hotel in the business district
  • A short walk from Petronas Twin Towers and Suria KLCC Shopping Centre, Shangri-La Kuala Lumpur provides a poolside bar, a terrace, and shopping on site. Treat yourself to a body treatment, a facial, or a massage at the onsite spa. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also find perks like:
    • An outdoor pool and a children's pool, along with sun loungers
    • Free self parking
    • Limo/town car service, buffet breakfast (surcharge), and express check-out
    • Express check-in, supervised childcare (surcharge), and a computer station
    • Guest reviews speak highly of the helpful staff and walkable location
  • Room features
  • All 662 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews speak positively of the comfortable rooms at the property.
  • More amenities include:
    • Bathrooms with showers and bidets
    • LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and coffee/tea makers

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The price is ₩142,730
₩171,701 total
includes taxes & fees
Nov 23 - Nov 24
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Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of Nov 12, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on Nov 19, 2026 start from ₩157,422, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 10-minute walk of Kuala Lumpur Forest Eco Park and Suria KLCC Shopping Centre. KLCC Park and Petronas Twin Towers are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Kuala Lumpur Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 765 out of 1001 reviews
Rating 8 - Good. 153 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and professional staff
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I've ever stayed in!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at several of the Shangri-La locations throughout Asia. I have always truly enjoyed my stays. It always feels like home, and I can truly relax. You can always
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and hotel. The service was first class and my dietary requirements were noted from day dot. They remembered every day and nothing was an issue. Such friendly employees at the hotel and I cannot fault the service at all. Big shout out to the gym Sarimah, Breakfast Yusma and Suhana lobby welcoming.
Stayed 7 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room cleaner was excellent. She’s very good at her job. I forgotten her name I remember the wrong number 815.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Tons of restaurants and shopping in the area. There are three major shopping malls within walking distance including the pavilion mall in Bukit Betang. Also, jallon alor street food market is within walking distance. Breakfast buffet was excellent. In addition, afternoon tea and evening cocktails at the Horizon club was great.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and facilities
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera molto comoda e spaziosa, personale impeccabile, colazione molto buona e la posizione rispetto ai trasporti nel complesso non male
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and fabulous staff, all going out of there way to make our stay super enjoyable- thank you Shangri La for a wonderful stay in your beautiful hotel.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
１室2名で4泊の利用です。 毎日綺麗に掃除していただいて、気持ちよく過ごすことができました。 水は毎日4ボトルもらえました。 朝食ビュッフェはチェックアウト日だけ利用したのですが、大変質が高く、また内容も充実しており、旅行の占めに相応しい食体験となりました。市場では怖くて食べられなかった果物なども安心して食べられました^ ^ 一度は利用してみることをお勧めします！
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cooperative staff convenient location
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
ロビーに入った瞬間から高級ホテルの感じがありテンションが上がります。エレベーターも数がありあまり待つことはありません。日本語は全く通じませんでしたが、拙い英語やスマホで見せた英語文、メモに書いてきた英語などを差し出しても皆非常にニコニコ理解してくれるところは嬉しかったです。またシャワールームと浴槽があり、トイレは日本のウォシュレットとは異なるもののTOTOの「eco-washer」というものがついていて、水が出てくるもので悪くなかったです。大きなマイナス点はドライヤーです。ベッド向かいにある机の引き出しに備えられており、それが引き出しにつながってるためそこから離れられない上に屈まないと届かないコードの長さしかありません。同室の友人に先に寝てていいよと伝えて後からシャワーを浴びても結局ドライヤーで起こすし、何より首も腕も疲れます。本当にその点が残念でした。あともう一つが、立地です。今回マンダリンオリエンタルと悩んでこちらがセールになってたのもあり決めたのですが、立地の問題は一番の繁華街の方に車で10分くらいならGrab使えばいいから問題ないと判断してましたが、夜の大渋滞の時に移動しようとしたら、そもそもGrabがくるのに40分ほどかかり（画面上は10分だった）、乗車してから到着するまで1時間ほどかかりました。クアラルンプールの毎日の渋滞はお盆の東名高速並みです。
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, one of the best places I’ve stayed at
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from day one
Stayed 7 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Housekeeping very friendly always ready to help. They made sure they got me afresh fruit plate every day as they knew I needed to have some fruits. They cleaned and made up the room very nicely and always there to greet with a smile. The rest of the Staff not that friendly and always with serious faces. Reception and concierge service for a 5 star hotel was bad. Check in slow and waiting time was long. Stayed 6 night with 2 separate reservations. On the first reservation through Expedia they charged a deposit for 3 nights saying hotel policy. I was looking for a clinic nearby and I bumped into Miss Nuradilah where I finally saw a real genuine smile and she asked me if I needed any help as she saw me with a piece of paper trying to find my way somewhere. She came out of the hotel and showed me how to get there across the hotel. I told her I was very disappointing stay and no one smiled or cared at the hotel and I was staying on for another 3 nights With the next reservation. She took me straight to the reception and with a smile took out the deposit which was returned back. For the rest of the stay she made it very pleasant by checking how I was doing with her cheerful smile. If not for Ms Nuradilah smile I would call the Shangrila KL the most unfriendly hotel in KL. The cafe that was there was service without a smile and they took ages to get the tit bits ready. Shangrila KL needs a change of attitude so staff show a genuine welcoming smile as after all we are guests.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Exceptional Five-Star Experience at Shangri-La Kuala Lumpur Our recent stay at the Shangri-La Kuala Lumpur was nothing short of exceptional. From the moment we arrived, we were made to feel genuinely valued and exceptionally well cared for. The service throughout the hotel was impeccable, with a wonderful combination of warmth, professionalism and attention to detail that truly reflects five-star hospitality. Our room allocation was superb, and the room itself was beautifully appointed, spacious and exceptionally comfortable, with an excellent range of amenities. The thoughtful touches throughout our stay made a real impression, particularly the wonderful birthday cake and beautifully arranged room decorations. These personal touches transformed a special occasion into a truly memorable celebration, and we greatly appreciated the care that went into making it so special. The Horizons Club Lounge was another outstanding highlight. The facilities were excellent, elegant and relaxing, and the level of service from the team was first class. Every visit felt effortless and refined, with the staff consistently attentive without ever being intrusive. The hotel’s gym, swimming pool and spa facilities were all of an exceptionally high standard. After a long flight, the spa experience was exactly what we needed to unwind. The deep tissue massage was superb, incredibly relaxing and highly effective in relieving the tension and fatigue from travelling.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super zentral gelegenes Hotel und es hat alles zu bieten, was man sich nur wünschen kann. Der Ausblick war fantastisch und es gibt nichts zu bemängeln
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特にこのマレーシアのシャングリラホテルクアラルンプールは施設の充実に関しては申し分なかったです。 また泊まると思います。
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love the place
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は伝統あるホテルという感じで、清潔感などは問題なし。朝食は食べませんでした。
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Aug 2026