Dear Ms Lucy, Greetings from Royale Chulan Bukit Bintang! Thank you for choosing us and for taking the time to share your nice feedback with us. It is a pleasure to read that you enjoyed your stay with us. We are sincerely happy to learn that our strategic location to shopping centres and public transport make you happy. It is rewarding to receive such a positive post on our colleagues’ warm hospitality. Our colleagues would be thrilled to hear of your praise. All the team is joining me to tell you how grateful we are. We will be more than happy to welcome you back to our hotel in sunny Bukit Bintang.

Dear Jothee, Greetings from Royale Chulan Bukit Bintang! Thank you for writing a review of our hotel. We are happy to note your positive experience and we are glad to know that we have served you well. Please, do come again soon.

Dear MysteryGuest, Greetings from Royale Chulan Bukit Bintang! Thank you for writing a review of our hotel. We are horrified to read your experience and profusely apologise if we have inconvenienced you in any way during your stay with us. We have quickly set to work in your room and surrounding corridors to repair all malfunctions - the sink, the door and the corridor wallpaper is now in good order. We shall also look into ways to immediately enhance our breakfast buffet line-up to ensure that our food is appealing and inviting to all guests. Please be informed that though Bukit Bintang is certainly lively come evening time with buskers and street food offerings, vice such as prostitution is illegal in our country therefore we humbly suggest to you that you were incorrect to surmise that there were "endless teams of prostitutes" walking anywhere close to our property - much less greater Bukit Bintang and beyond - during your stay. We hope for your kind understanding in the matter. Please, do come again soon.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for writing a review of our hotel. We are glad you enjoyed our excellent location. We are also in discussion for potential major renovation works so stay tuned. Please, do come again soon.

Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write to us. We are sorry to know your unpleasant experience with us, renovation works are now in serious discussion so stay tuned. Please, do come again soon.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We are sorry to know this. Our Housekeeping department is alerted on this complaint and we will do our utmost to ensure that this does not happen again. This should have never happened therefore we shall put into place further training to improve our service standards. We hope these remedial steps will change your mind and that you give us a second chance. Please, do come again soon. Thank you.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We are glad to know we served you well. Please, do come again soon. Thank you.

Dear Lindsay,, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We are so sorry to read your dismal review on us. Please take note that major upgrading works are set in motion and you will soon see wonderful changes to this hotel in the near future. None of what you mentioned should have happened, with our regrets. Regarding the safe box, TV and toilet, they are now in perfect working order. Please, do come again soon. Thank you.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We are sorry if the hotel's dated appearance made you think that we are 3 star hotel. Do take note that we are currently in discussion for potential major upgrading works, so stay tuned. Please, do come again soon. Thank you

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We will look into adding more varieties to our Breakfast buffet. Please, do come again soon. Thank you.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for your wonderful review regarding our strategic location and we are glad we served you well. Please, do come again soon.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for your wonderful review regarding our strategic location. We are currently looking into potential major upgrading works ,so stay tuned. Please, do come again soon.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We are so happy to know that you enjoyed our amazing location and that we served you well. Please, do come again soon. Thank you.

Dear Guest, Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel. We apologise for our somewhat dated appearance, we are currently in discussion for potential major upgrade works to our hotel, so stay tuned. We shall also look into ways of providing more pillow choices for our guests who may require firmer selections. Please do come visit us again.