Hi,
I was visiting Sepetang for the 1st time with my family earlier (14&15th of July), and stayed at your hotel for a night. While we were really mesmerized by the design of you hotel, we were disappointed by some of the events that happened during our stay.
1) Water disruption on 15th of July which lasted till we checked out causing inconveniences (can't take bath, can't flush the toilet etc)
2) Our package was suppose to come with breakfast but there were none.
3) The access card quality is bad (very thin), when we accidentally break it, we were asked to pay RM50. The replacement card given were the thicker one.
4) Room WIFI is not working, there were signal but we were unable to access (error : access unauthorized).
These were some setbacks to an otherwise nice, relaxing holiday.