일광욕 테라스

스위스 가든 비치 리조트 콴탄 여행 후기

4 out of 5
스위스 가든 비치 리조트 콴탄
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 467개 이용 후기 중 85개" "
평점 8 - 좋아요. 467개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 467개 이용 후기 중 117개" "
평점 4 - 별로예요. 467개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 467개 이용 후기 중 12개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 4박 숙박함
답변 제공: MayL 님, 2019년 7월 26일
Dear Anonymous, Warmest Greeting from Swiss Garden Beach Resort Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L Marcom Manager

8/10 - 좋아요

Jinchan 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
유럽풍 휴가에 맞는 호텔
좋은 호텔, 유럽품의 왜딴 해변의 좋은 리조트 휴가로 좋은 호텔

6/10 - 괜찮아요

실제 이용하신 고객

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
휴양지로는 괜찮은듯
객실이 조금 오래 된 것같았고, 관리 상태는 괜찮은 듯..

6/10 - 괜찮아요

Anonymous

별로예요: 청결 상태
방이 낡았습니다 수영장도 너무 작고 가격대비 그냥 그렇고
방이 낡았습니다 수영장도 너무 작고 가격대비 그냥 그렇고 좋은것은 식당이 아주 훌륭합니다

8/10 - 좋아요

TEOW MING

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall is good.
2024년 3월에 2박 숙박함
답변 제공: Nabilah M.J. Marcom Executive 님, 2024년 5월 2일
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 - 훌륭해요

Mohan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Studio room was newly renovated & nicely done!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Azrin 님, 2023년 10월 13일
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 - 좋아요

Chooy Yee

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
2023년 8월에 1박 숙박함
답변 제공: Azrin 님, 2023년 8월 16일
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 - 좋아요

Beatrice

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
The bathroom is old and dated.
2023년 7월에 3박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 7월 26일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 - 좋아요

Min Li

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
2023년 6월에 2박 숙박함
답변 제공: AL HAZIQ 님, 2023년 6월 30일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 - 좋아요

Hany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 6월 30일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 - 훌륭해요

SAW KEONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
2023년 6월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 6월 17일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 - 별로예요

THIAN NGAN

2023년 5월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 6월 30일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 - 훌륭해요

Anis

2023년 5월에 1박 숙박함
답변 제공: AL HAZIQ 님, 2023년 5월 13일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 - 좋아요

Eugene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
2023년 4월에 1박 숙박함
답변 제공: AL HAZIQ 님, 2023년 4월 28일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 - 좋아요

NORMASITA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
2023년 3월에 2박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 3월 24일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 - 훌륭해요

Eugene

2023년 2월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 2월 26일
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 - 훌륭해요

Mohamed Nasir

2023년 2월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 2월 26일
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 - 좋아요

Eugene

2023년 2월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 2월 26일
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One night stay so ddint get to.use much facilities
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 1월 23일
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family vacation
The hotel has direct access to the public beach which is very convenient.
2022년 12월에 2박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 1월 5일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 - 좋아요

Zuraina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for get away with family and friends
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 1월 5일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 - 훌륭해요

Azee shawarne

2022년 12월에 1박 숙박함
답변 제공: Best Regards, AL HAZIQ Marcom Manager 님, 2023년 1월 5일
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 - 괜찮아요

Cathrine

2022년 12월에 4박 숙박함
답변 제공: AL HAZIQ 님, 2022년 12월 22일
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 - 좋아요

Muhammad Ilham bin Ahmad 님, Jenjarom

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
답변 제공: Azrin Ramli 님, 2022년 11월 17일
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 - 훌륭해요

Soo Men

2022년 8월에 3박 숙박함

8/10 - 좋아요

shalya 님, calabasas

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
2022년 7월에 2박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 7월 26일
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 - 별로예요

Chai

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
2022년 7월에 2박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 7월 26일
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 - 훌륭해요

Akma Idayu

2022년 7월에 1박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 7월 19일
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 - 좋아요

Messmer

2022년 7월에 3박 숙박함

2/10 - 너무 별로예요

Nina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 7월 19일
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 - 훌륭해요

Awaludin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 6월 29일
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 - 좋아요

MUHAMMAD NOORAZRI

2022년 5월에 1박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 6월 4일
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 - 훌륭해요

Suziana binti saod

2022년 5월에 2박 숙박함
답변 제공: Swiss-Garden Beach Resort Kuantan 님, 2022년 6월 4일
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 - 좋아요

Ching Loon

2022년 4월에 1박 숙박함
답변 제공: Sean Lim 님, 2022년 5월 2일
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 - 훌륭해요

Fahmi

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
front desk give a good services
2022년 2월에 2박 숙박함
답변 제공: Azrin Ramli 님, 2022년 3월 24일
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 - 괜찮아요

Swee Lin

2022년 2월에 1박 숙박함
답변 제공: Azrin Ramli 님, 2022년 2월 21일
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 - 괜찮아요

Kam

2022년 1월에 1박 숙박함
답변 제공: Azrin Ramli 님, 2022년 2월 16일
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 - 너무 별로예요

Norazren binti Mohd

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
late check in
2022년 1월에 1박 숙박함
답변 제공: Azrin Ramli 님, 2022년 2월 7일
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

10/10 - 훌륭해요

Hamdan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: Sean Lim 님, 2022년 5월 2일
Dear Hamdan, Thank you for leaving us a perfect rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
TV channel not clear. Lighting can be improve
2022년 1월에 1박 숙박함
답변 제공: Azrin Ramli 님, 2022년 2월 7일
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

8/10 - 좋아요

Nadiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Azrin Ramli 님, 2022년 1월 10일
Dear Nadiah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We hope that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Yours sincerely, Azrin Ramli Admin Executive

10/10 - 훌륭해요

Hazira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: MayL 님, 2021년 12월 13일
Dear Hazira , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

6/10 - 괜찮아요

Muhamad Nazrin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beach Safety ; Vaccination Status Check
This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you
2021년 12월에 2박 숙박함
답변 제공: MayL 님, 2021년 12월 10일
Dear Muhamad Nazrin , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

10/10 - 훌륭해요

Khairulnisak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: MayL 님, 2021년 12월 9일
Dear Khairulnisak , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

8/10 - 좋아요

See Wee

Had to wait more than an hour to check in when arrive at 5pm!! Check in is after 3pm. I understand the room was not ready yet because not enough workers. All were working tirelessly and front desk staff were facing frustrated and angry guests. Should not have accepted so many guests if short of workers.
2021년 10월에 3박 숙박함
답변 제공: MayL 님, 2021년 11월 9일
Dear See Wee , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

4/10 - 별로예요

NURUL NABILA AL

2021년 10월에 2박 숙박함
답변 제공: Sean Lim 님, 2022년 5월 2일
Dear Nurul Nabila, Thank you for leaving us a rating. We hope to find out more about the areas related to our hospitality and services that did not meet your expectations. Best regards, Sean Lim Marcom Manager

2/10 - 너무 별로예요

Chin Yong

아이를 동반한 가족 여행
Crowded and limited space for dining.
2021년 10월에 1박 숙박함
답변 제공: MayL 님, 2021년 11월 1일
Dear Chin Yong , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.