야외 수영장, 07:30 ~ 21:00 오픈, 수영장 파라솔, 일광욕 의자

더 샤토 스파 & 웰니스 리조트 여행 후기

5 out of 5
더 샤토 스파 & 웰니스 리조트
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 186개 이용 후기 중 120개" "
평점 8 - 좋아요. 186개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 186개 이용 후기 중 12개" "
평점 4 - 별로예요. 186개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 186개 이용 후기 중 3개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best place ever
We had a great night over there. Nice view, quiet place, kind staffs ! There are so many elements that you must love the place. Even the basic room has spacious balcony and you can have wonderful photos everywhere
night view over the swimming pool
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
감독적인 구스~~~침구
편안하고 포근한 침구류가 정말 감동이었습니다. 친절한 직원들, 깨끗한 시설 너무 만족합니다
답변 제공: The Management 님, 2018년 11월 27일
고객님께, 피드백을 남겨주셔서 감사합니다. 조만간 다시 저희 호텔에서 뵐 수 있기를 바랍니다. 감사합니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect
Perfect
답변 제공: The Management 님, 2018년 11월 27일
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect
Perfect
답변 제공: The Management 님, 2018년 11월 27일
Dear Valued Guest, It was a great pleasure welcoming you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to share your review of your recent stay at our hotel and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that will strive to perfect your stay with us the next time. Thank you once again for choosing and entrusting The Chateau Spa & Organic Wellness Resort as your preferred destination and we hope to welcome you back in the near future! Sincerely,

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
2023년 11월에 5박 숙박함
답변 제공: Diyana | Ops Exec 님, 2023년 12월 2일
Dear Mark,Bonjour from The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review which allows us to address the various shortcomings in our delivery process, helping us to ensure we deliver good service to all our guests with care, efficiency and consistency by all levels of our serving team.Kindly accept our sincerest apologies if we have not met or exceeded all of your expectations during your stay.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.However nevertheless rest assured we will strive to perfect your stay with us the next time. Looking forward to welcoming you back here soon.

8/10 - 좋아요

Eric

2023년 11월에 2박 숙박함
답변 제공: Nizam 님, 2023년 11월 16일
Dear Eric,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your rating and hope you had a wonderful and memorable stay with us.Thank you once again and wish you a wonderful day.

10/10 - 훌륭해요

Kim

2023년 10월에 1박 숙박함
답변 제공: Nizam 님, 2023년 11월 8일
Dear Kim,Bonjour from us at The Chateau Spa & Wellness Resort!Thank you for the 10 out of 10 rating.Wishing you a wonderful day.

10/10 - 훌륭해요

Kala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hope they continue maintaining the place
2023년 8월에 1박 숙박함
답변 제공: Nizam 님, 2023년 9월 19일
Dear Kala,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.

8/10 - 좋아요

TEE

2023년 8월에 1박 숙박함
답변 제공: Nizam 님, 2023년 9월 19일
Dear TEE,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.

10/10 - 훌륭해요

terence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice to relax
2023년 6월에 1박 숙박함
답변 제공: Dzul 님, 2023년 6월 10일
Dear Terence, Bonsoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We would like to extend our heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time. A bientôt! Regards,

4/10 - 별로예요

Bernard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !
2023년 5월에 2박 숙박함
답변 제공: Dzul 님, 2023년 6월 10일
Dear Bernard, Greetings from us at The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review on Hotels.com which allows us to address the various shortcomings in our delivery process.The Chateau Spa & Wellness Resort is modeled after a 12th century “Haut Koenisgsbourg” castle in Alsace, France, stands proudly at 3,000 feet above sea level, sprawled over 16,000 acres of lush greenery.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay.

8/10 - 좋아요

Hui Zhi

2023년 6월에 1박 숙박함
답변 제공: DZUL 님, 2023년 6월 10일
Dear Hui Zhi,Greetings from us at The Chateau Spa & Wellness Resort!Thank you for your nice comments about our property and our associates, it is always nice to know we succeed in making our guest having a successful and memorable stay with us.I will surely pass your positive and motivating feedback to my Team members.Thank you so much once again; it is really nice to know when we do well!Have a fantastic time ahead.

6/10 - 괜찮아요

Katsushi

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
No water is delivered in toilet, shower poolside.
2023년 4월에 2박 숙박함
답변 제공: Dzul 님, 2023년 5월 19일
Dear Katsushi, Warmest greetings from The Chateau.Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations, time and interest you have taken to highlight your deep dissatisfaction with water supply at the swimming pool changing room. We had no alternatives but to take necessary actions at a short notice to rectify the defects or we would have to endure more complains due to it. We have always ensured that we placed our circulated letter in all our guestrooms to inform them about any activities in the hotel that may cause some discontent during their stay. While care had been taken to ensure minimal disruption to the everyday operations and comfort of guests, we have taken note of your comments and shall monitor all upgrading works more closely in future. I regret not having able to meet up with you, during your stay with us. We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you

4/10 - 별로예요

Kar Wein

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
2023년 4월에 1박 숙박함
답변 제공: Dzul 님, 2023년 5월 19일
Dear Kar Wein,Warmest greetings from The Chateau.Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs.Your feedback is greatly appreciated. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations. Your experienced was shared with the relevant Head of Departments which we assure you and that corrective measure will be taken to ensure that this unfortunate incident does not repeats it. This is not the kind of service we aim to portray at the resort.Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Moving forward in our effort to provide our guests with the best wellness resort experience, we would like to kindly inform that we are in the midst refurbishing selected areas of the resort which includes our rooms with expected completion soon.We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you.

10/10 - 훌륭해요

Wan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Mas Aidiff

2022년 12월에 1박 숙박함
답변 제공: Dzul 님, 2023년 1월 6일
Dear Mas, Greetings from us at The Chateau Spa & Wellness Resort!Thank you for sharing with us. I sincerely regret not having the opportunity to meet up with you while staying with us whereby I could have try to improve where needed and ensure you a more pleasant stay.Rest assured that your comments have been taken very seriously and immediate actions will be taken to rectify where necessary.Once again, my most sincere apologies for any discomfort caused.Next time you plan to visit The Chateau Spa & Wellness Resort, please do let me know and will ensure that you have more pleasant memories.

8/10 - 좋아요

WEI MIN

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Mohd azlin

단체 여행, 연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property,suggest to all
2022년 11월에 2박 숙박함
답변 제공: DZUL 님, 2022년 12월 2일
Dear Mohd Azlin,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.

10/10 - 훌륭해요

Peng Chon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
2022년 7월에 1박 숙박함

8/10 - 좋아요

SIOK PEIK

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

CHEW PING LOKE

2022년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Resort Hotel with great management!
The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life!
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Thioh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Aya

2022년 3월에 1박 숙박함

8/10 - 좋아요

Mohd Nasir bin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

KAI THONG

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
2021년 12월에 2박 숙박함
답변 제공: . 님, 2022년 1월 12일
Thank you for your feedback, which we have forwarded to our respective Department Head for their onward corrective measures. Regards PR Comm Team

10/10 - 훌륭해요

NURSYAFIZA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함

8/10 - 좋아요

NIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommended
2021년 11월에 1박 숙박함

8/10 - 좋아요

Loy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Jolynne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함

8/10 - 좋아요

Sukhdev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice cool retreat
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

farah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice and pleasing stay. Very clean
The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
2020년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
e stato bellissimo! molto piacevole! in mezzo alla natura...
2020년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay and facilities. Had some minor issue during check-in where the room booked wasn’t available but no prior notification. Unpleasant surprise but the Manager, Mark and Jacqueline managed to resolve it. Overall, will return as very warm and excellent customer service.
2020년 12월에 1박 숙박함

6/10 - 괜찮아요

Choo Hock

2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: Public Relations Executive 님, 2020년 2월 19일
Dear Valued Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: PR Executive 님, 2020년 2월 7일
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

2/10 - 너무 별로예요

Kathy

별로예요: 직원 및 서비스
2020년 1월에 3박 숙박함

8/10 - 좋아요

Choo

2019년 12월에 1박 숙박함

8/10 - 좋아요

Fahri Zaini

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Please discount on the Restaurants.
Good Nothing much to do but relax and finish a book. Restaurants are way too expensive, no wonder it was empty the while day. For lunch we drove down to Janda Baik and For Dinner we walked to Colmar Tropical that was walking distance and the price of food was slightly lower. Management should think about major reduce in the food price. By the way the Breakfast was OK same meal on Saturday Morning and Sunday Morning, The Fried Bee Hoon was tasteless its like Bee Hoon fried with Chili's.
2019년 12월에 2박 숙박함
답변 제공: PR Executive 님, 2020년 1월 30일
Dear Fahri Zaini, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함
답변 제공: PR Executive 님, 2020년 1월 30일
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

4/10 - 별로예요

KS 님, Singapore

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Low water pressure and property needs an upgrade. Colmar French villa was a disappointment.
2019년 12월에 2박 숙박함
답변 제공: PR Executive 님, 2020년 1월 30일
Dear KS, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service is excellent, all staff VERY well trained. Highly recommended.
2019년 11월에 2박 숙박함
답변 제공: PR Executive 님, 2020년 1월 30일
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

Cheryl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, relax. Good food and good service
2019년 11월에 1박 숙박함
답변 제공: PR & Communications Executive 님, 2020년 2월 1일
Dear Cheryl, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

Abdulhaleem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
استرخاء
المنطقة منعزلة، واجمل ما فيها الفندق. هو المكان الوحيد الذي يمكن استجدام الفيزا فيه. لا يوجد صراف في المنطقة. غسيل الملابس مجانا لثلاث قطع بالليلة الواحدة. مناسب جدا للاسترخاء والهدوء.
2019년 10월에 2박 숙박함
답변 제공: Public Relations Executive 님, 2020년 2월 19일
Dear استرخاء, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

10/10 - 훌륭해요

RoN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and accommodating. The Breakfast was delicious and variety of choices. We stayed at the Deluxe Room (King Bed) - spacious comfortable and very beautiful decoration. Just walking distance to Colmar Tropicale. Overall we enjoyed our stay at the fullest. ;)
2019년 10월에 1박 숙박함
답변 제공: PR & Comm Executive 님, 2020년 2월 1일
Dear RoN, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 6박 숙박함
답변 제공: PR & Comm Executive 님, 2020년 2월 1일
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 3박 숙박함
답변 제공: PR & Comm Executive 님, 2020년 2월 1일
Dear Guest, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

8/10 - 좋아요

Daphne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel stay
The hotel was great - great service, great food, great room and very comfortable beds. All 5 of us slept very well and loved our two bed room suites very much. Free shuttle to nearby places was great. Unfortunately, karaoke system was a let down , not user friendly and too old. Spa and Massage was good, a bit on the pricing side. Wheelchair friendly so it's great for my mom.
2019년 10월에 2박 숙박함
답변 제공: PR & Comm Executive 님, 2020년 2월 1일
Dear Daphne, Bonjour from The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we hope that you had a relaxing and rejuvenating stay with us. We really appreciate that you took your valuable time to review our property. Hoping to serve you again in near future. Merci!

6/10 - 괜찮아요

Rajeev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An average resort
Building architecture looks good but there is nothing so great about this resort. You do not even get a good view from room
2019년 9월에 1박 숙박함
답변 제공: PR & Comm Executive 님, 2020년 2월 1일
Dear Rajeev, Bonjour from The Chateau Spa & Organic Wellness Resort! We really appreciate that you took your valuable time to review our property. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Hoping to serve you again in near future. Merci!