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Incredible experience. Very kind staff and everything to the rooms, onsens, dinner and breakfast were fantastic. We will definitely return again

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!

The front desk agents were super kind and helpful. They both spoke English. We needed that. Bountiful and delicious dinner and breakfast buffets were included. Our room was amazingly well appointed and large. The king bed was beyond adequate. It was two full sized beds bound together. We hope to return to this property some day.

This traditional ryotan was wonderful. It was a blend of traditional Japanese with modern updates. We booked a suite that had western beds and a private onsen. Our sons shared a smaller room with tatami mats. We selected the traditional dinner and breakfast which were wonderful experiences. If you do not like traditional Japanese food you may not like the meal option. The service was great and staff helpful, despite some language limitations. It was very conveniently located near the train...

Really nice place. You get access to the 9 onsen nearby and the town is cute and quiet. Definitely opt in for meals, they are AMAZING.

Private retreat nestled in the woods of Karuizawa! Wonderful host - very friendly and attentive. Our visit in June was right before their hydrangeas blossomed….i can imagine it would have been even more magical!

A 5 star experience in a wonderful wooded area of the city. Striking design and great ambience combined with top level amenities, excellent food and friendly staff make the stay at this hotel an experience that I will always remember. Get ready to be spoiled when staying at this hotel! Part of the amenities also includes plenty of parking and a free shuttle service to the train station.

Very enjoyable experience with polite staff in kimono. If one would like to immerse themselves in Japanese tradition with tatami floors, sleeping on futon, and taking a traditional bath (onsen)/dress in yukata provided by the hotel, then this is the hotel for you.

Fine hotel from all aspects. Excellent restaurant as well. Very good loca.

This was the last place we stayed during our honeymoon trip to Korea and Japan — we had the "Japanese Style with Open Air Bath B (Take)" room which was massive and featured an outdoor bathing area with piped in hot spring water. We had an amazing host who explained everything about the room, a spectacular dinner was included, and overall a really magical evening. Definitely worth the cost. Still thinking about our time there...

I wanted to use the laundry. Coin Laundry is 20 minutes walk from the hotel.

環境もスタッフさんの対応も最高でした。

The food is delicious and very varied. And the onsen bath was fantastic. They have access to a spring that makes your skin feel soft like cotton. Truly a lovely experience

Beautiful 5-star hotel with excellent staff and comfortable rooms. The breakfast buffet was outstanding--definitely worth the money! Location is perfect--right outside of Nagano station (5 mins from train to hotel lobby). I'll stay here again for sure!

Lovely hotel short walk from Nagano station. Staff were incredibly helpful. Easy walk from hotel to the main area for restaurants and shops.

The Dormy Inn in Nagano was an excellent value! The location is first rate - less than 10 minutes walking from Nagano Station. The Inn has wonderful amenities - an indoor/outdoor onsen. After onsen free ice cream snacks. A very tasty breakfast including Japanese and western cuisine - the quality and variety was great and the price was reasonable. They also have chilled apple juice during the day and made to order ramen in the evening. If you miss the ramen, they will give you a...