8/10
We had a wonderful stay at Olea โ the kindness and dedication of the team truly made our experience special. Every single request was handled promptly and with a smile, which made us feel very well taken care of. Our villa with an infinity pool and jungle view was absolutely stunning.
That said, a few points could be improved:
โข The photos advertised a mountain view, but the bamboo has grown since and blocked the view (though the team kindly changed our villa upon request).
โข Bath towels were forgotten a couple of times during housekeeping.
โข The shower head was broken, but maintenance came immediately after I mentioned it โ excellent responsiveness!
โข The sun loungers and outdoor chairs could use a deep cleaning.
โข It would be helpful to remind guests not to leave food outside, as monkeys can steal it.
โข Finally, we wish we had been informed about ongoing construction work, which disrupted the peaceful mornings from 9 a.m. onwards.
Despite these inconveniences, the team was always reactive and accommodating. However, considering the price of our stay (almost 8 million IDR), a small commercial gesture would have been appreciated โ for example, a complimentary breakfast, the two minibar drinks, or even a free day of scooter rental.
Thank you again to the Olea team for your warm hospitality
SOPHIANE
2025๋
5์์ 4๋ฐ ์๋ฐํจ