럭셔리 스위트 (Tsuki Suite, 4 bedroom penthouse) | 객실 내 금고, 다리미/다리미판, 무료 WiFi, 침대 시트
예약 가능 여부 확인

세츠 니세코 여행 후기

3.5 out of 5
세츠 니세코
6-9-1 jo 2-chome, Niseko Hirafu,, Kuchan-cho, Kutchan, Hokkaido

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 44개 이용 후기 중 35개" "
평점 8 - 좋아요. 44개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 44개 이용 후기 중 2개" "
평점 4 - 별로예요. 44개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 44개 이용 후기 중 1개" "

10/10

청결 상태

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

sangjae

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2023년 11월 2일
Dear sangjae,Thank you very much for staying at Setsu Niseko.I am glad to know you enjoyed your stay.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

minji

2023년 9월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 10월 1일
Dear minji,Thank you for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

eunjung

2023년 4월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 5월 4일
Dear eunjung,Thank you very much for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

RURIKO

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: 雪ニセコ 님, 2024년 5월 7일
RURIKO様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく思っております。RURIKO様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

8/10 - 좋아요

Karina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Setsu Niseko 님, 2024년 4월 24일
Dear Karina,Thank you very much for staying with us.We all look forward to welcoming you back.Kind Regards,Michiko Tamoto

10/10 - 훌륭해요

Shogo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
最高のおもてなしありがとございました。 またよろしくお願いします。
2024년 2월에 3박 숙박함
답변 제공: 雪ニセコ 님, 2024년 4월 15일
Shogo様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。今後も皆さまにご満足いただけるサービスを提供できるよう、日々努力してまいります。Shogo様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Foong Tze Kin

2024년 3월에 2박 숙박함
답변 제공: Setsu Niseko 님, 2024년 4월 3일
Dear FoongTze Kin,Thank you very much for your stay and your 5 star review.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Sevgi

2024년 2월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2024년 4월 3일
Dear Sevgi,Thank you very much for your stay and your 5 star review.We look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Yuxuan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2024년 2월 23일
Dear Yuxuan,Thank you very much for your stay and your 5 star review.I am glad to know you enjoyed your stay.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Jameson

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice. Pricey but great quality. Will go again.
2024년 2월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2024년 2월 17일
Dear Jameson,Thank you very much for staying with us.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Jarrod

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options
2024년 1월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2024년 2월 17일
Dear Jarrod,Thank you very much for your stay.I am glad to know you enjoyed your stay, especially the food at the restaurant.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
11/10 stay
11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing
2024년 1월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2024년 2월 17일
Dear Guest,Thank you very much for your stay with us.I am delighted to know you enjoyed your stay and our service.There is kitchen, washing machine available in all guestrooms at Setsu.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Monique

단체 여행
좋아요: 편의 시설/서비스
Amazing hotel with amazing staff in great location
2024년 1월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2024년 1월 26일
Dear Monique,Thank you very much for your recent stay with us.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

chiate

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great location and facilities.
2024년 1월에 6박 숙박함
답변 제공: Setsu Niseko 님, 2024년 4월 3일
Dear chiate,Thank you very much for your stay.I am glad to know you enjoyed your stay and our service.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

8/10 - 좋아요

Makiko

2023년 12월에 6박 숙박함
답변 제공: 雪ニセコ 님, 2024년 1월 26일
Makiko様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく存じます。Makiko様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Lau man

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 12월 18일
Dear Lau man,Thank you very much for staying with us.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Wonderful
Elegant and functional interior. Like a breeze. Loved the onsen and breakfast.
2023년 10월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 10월 18일
Dear Anonymous,Thank you very much for your recent stay with us.I am delighted to learn that you enjoyed your stay, especially the onsen and breakfast at méli mélo.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

6/10 - 괜찮아요

toshie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
すべてにおいて素晴らしいが、館内が複雑でスパの往復に時間がかかる。 スタッフが親しみやすく無い。
2023년 10월에 3박 숙박함
답변 제공: 雪ニセコ 님, 2023년 10월 18일
toshie様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく思っております。しかしながら、私どもがサービスを提供する上で、本来いちばん大切にしなければならならい、笑顔での心のこもったサービスを提供できませんでしたこと大変恥ずかしい限りでございます。申し訳ございませんでした。また、分かり易い館内のご案内ができるよう努力してまいります。この度は、大変貴重なご意見をありがとうございました。toshie様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Toru

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
いいホテルでした。
2023년 8월에 2박 숙박함
답변 제공: Setsu Niseko 님, 2023년 8월 21일
Toru様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。今後も皆さまにご満足いただけるサービスを提供できるよう、日々努力してまいります。Toru様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

man shan

가족 여행
좋아요: 청결 상태, 객실의 편안함
整體非常好，唯一要說的是床size太細
2023년 8월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2023년 8월 21일
Dear man shan,Thank you very much for staying with us.I am glad to know you enjoyed your stay.Also, thank you for your feedback about the bed. Each bedroom is available in either king sized or twin seized bed configuration.We all look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Shusaku 님, Meguro-ku

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
部屋は広く清潔で、食事も美味しくアクティビティも付近に充実しており、とても楽しく過ごせました。またよろしくお願いします。
2023년 8월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2023년 8월 21일
Shusaku様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたとお褒めのお言葉を頂戴しスタッフ一同大変嬉しく思っております。また、清掃面についてもお褒めのお言葉をいただきありがとうございます。Shusaku様のまたのご来館をスタッフ一同心よりお待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Tai Cheong

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2023년 8월 21일
Dear Mr. Cheong, Thank you very much for staying with us and 5 star review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
A room which exceeds our expectations
My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.
2023년 6월에 5박 숙박함
답변 제공: Setsu Niseko 님, 2023년 6월 21일
Dear Anonymous,Thank you very much for staying with us.I am glad to know you and your family enjoyed the stay.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

TADASHI

2023년 3월에 2박 숙박함
답변 제공: 雪ニセコ 님, 2023년 3월 30일
TADASHI様過日は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく思っております。またのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Fred

가족 여행
좋아요: 청결 상태, 객실의 편안함
Amazing Destination
The staff was amazing! The experience of staying at the Setsu Niseko is something that my family and I will cherish. The shuttle service for skiing is very convenient and the location makes dining very walkable. The room was in excellent condition with an amazing mountain view. We will be staying here again!
2023년 3월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2023년 3월 23일
Dear Fred,Thank you very much for staying with us.I am delighted to learn that you enjoyed your stay.I will make sure to share your kind feedback with the team.We all look forward to welcoming you back soon.Kind Reagrds,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Hoi Ying

2023년 3월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 3월 15일
Dear Hoi Ying,Thank you very much for staying.I am glad to know you enjoyed your stay with us.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

4/10 - 별로예요

Wai Ming Patrick

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall the hardware are super great including the room design and facilities offered, however, the servicing level in reception are quite below standard. Asked for 12pm check out and the lady said we are full, asked for booking dinning at night but i am told all full except the only one without booking needed. Hence we need to go out seeking restaurant for dinner amid the snowy season. After checked out, i want to call a taxi to drive us to another hotel but then came up with a private car without meter, the price is uncertain but the reception girl didn't mention and sent us to taxi. Nightmare!
2023년 2월에 1박 숙박함
답변 제공: Setsu Niseko 님, 2023년 3월 8일
Dear Wai Ming Patrick,Thank you very much for staying with us.I am glad to know you enjoyed the hotel facilities.At the same time, I apologize that we did not meet your expectation on several occasions.Regarding the late check out, we will not be able to honor the request when we are expecting new guests after your departure, and hotel is in high occupancy.Regarding the restaurant booking, my apology that we were not able to secure a table for you. We recommend our guests to book restaurants in advance because the seating is very limited.For your taxi booking, I hope that you were able to reach to the destination you wished to go. And ,I will make sure to train the staff to deliver clear message to our guests.Thank you very much for your valuable feedback, and we hope we have the opportunity to welcome you back in the future.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: Setsu Niseko 님, 2023년 3월 15일
Dear Andrew,Thank you very much for staying and your 5 star review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

8/10 - 좋아요

Martin

2023년 2월에 5박 숙박함
답변 제공: Setsu Niseko 님, 2023년 2월 27일
Dear Martin,Thank you very much for staying at Setsu.I am glad to know you enjoyed your stay.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Naomi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from the room was great! (Mt. Yotei) Our room was two bedroom plus Tatami room with a big living dining room which was spacious and clean. Perfect for Family Gathering. Breakfast was really good. Especially coffee. The hotel staff was kind and helpful but it seems that some of them do not have much experience in hotel service. Overall it was a nice hotel. I'll come back here again!
2023년 2월에 2박 숙박함
답변 제공: Setsu Niseko 님, 2023년 2월 13일
Dear Ms. Naomi,Thank you very much for your recent stay with us.I am delighted to know you enjoyed your family ski holiday at Setsu.Thank you for your review and I will share with the team.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

LANG HANG

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Setsu Niseko 님, 2023년 2월 11일
Dear Lang Hang,Thank you very much for staying with us and your high score review.We all look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 객실의 편안함
Amazing property!
Absolutely amazing property. Friendly welcoming staff. Easy to communicate in English. Studio room was immaculate. Well furnished. Clean. Location was convenient to everything with a hotel bus servicing Gondola and Dot base every 10-15mins. Great ski lockers. Rhythm on-site. Onsen (shared and private available). Gym. Great Restaurants. Great bar. Business centre. Definitely would recommend this place to any traveller looking for a bit of luxury, comfort and convenience with a fantastic staff team.
2023년 2월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2023년 2월 11일
Dear Mr. Jason,Thank you very much for your recent stay.I am delighted to know you enjoyed our service and enjoyed your ski holiday with us.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

8/10 - 좋아요

ゆみ

2023년 1월에 2박 숙박함
답변 제공: 雪ニセコ 님, 2023년 3월 8일
ゆみ様過日は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子で嬉しく存じます。またのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

Luis F

좋아요: 청결 상태, 객실의 편안함
Brand new hotel!
Great new (2022) hotel. Great location, walking distance to gondola (grand hirafu) and they also provide a shuttle that leaves very often. The rooms were impeccable, beautifully decorated and very spacious. We booked a one bedroom suite. The staff was very attentive, the onsen and gym facilities were top notch. and having access to a ski rental shop on site was fantastic. I also loved how they offer lockers for your winter gear. The breakfast (included with our stay) was great, and we tried Afuri for ramen one night, which was tasty as well. If I go back I will stay here again.
2023년 1월에 4박 숙박함
답변 제공: Setsu Niseko 님, 2023년 1월 28일
Dear Luis,Thank you very much for your recent stay with us.I am delighted to learn that you enjoyed your ski holiday with us. I will make sure to share your feedback with our team.We look forward to welcoming you back on your next trip to Niseko.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Wa Shan

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
工作人員服務好good services
2023년 1월에 5박 숙박함
답변 제공: Setsu Niseko 님, 2023년 1월 24일
Dear Mr. Wa Shan,Thank you very much for staying with us.I am glad to know you enjoyed our service.We look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

TESU

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
設備は最高。 サービス、接客はスタッフ全員が若くまだ馴れていないと思う。
답변 제공: 雪ニセコ 님, 2023년 1월 6일
Tesu様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同嬉しく存じます。しかしながら、スタッフのサービスにつきましては、私どもの対応が行き届いておらずご迷惑をお掛けいたしました。今後も皆さまにご満足いただけるサービスを提供をできるよう、トレーニングを強化し日々精進してまいります。TESU様のまたのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

8/10 - 좋아요

niels

좋아요: 청결 상태, 객실의 편안함
Nice option in Hirafu intersection
Nice new hotels, nice onsens, close to slopes, very efficient shuttle service, nice team. Still feels like soft opening with teething issues (ie the thermostat of our room was not functioning so we left window open to mitigate). nice breakfast and afuri restaurant. nice view ofYotei and hirafu
2022년 12월에 2박 숙박함
답변 제공: Michiko Tamoto 님, 2022년 12월 14일
Dear niels,Thank you very much for your recent stay with us.I am glad to know you enjoyed the food at our restaurants, and your stay. Only heating is available in the rooms during the winter, and I am sorry for you were not able to control the temperature in your room. Once again, thank you for staying with us and we look forward to welcoming you back.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

Hiu Yeung

단체 여행
좋아요: 청결 상태, 객실의 편안함
服務態度一流
2022년 12월에 1박 숙박함
답변 제공: Michiko Tamoto 님, 2022년 12월 12일
Dear Hiu Yeung,Thank you very much for staying with us.We are glad to know you enjoyed your stay.We all look forward to welcoming you back soon.Kind Regards,Michiko TamotoHotel Manager

10/10 - 훌륭해요

けいた

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
また行きたいと思います！
2022년 9월에 1박 숙박함
답변 제공: 雪ニセコ 님, 2022년 9월 26일
けいた様この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子で嬉しく存じます。けいた様のまたのご来館をスタッフ一同お待ち申し上げております。ホテルマネージャー田元　美千子

10/10 - 훌륭해요

TATEO

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: ホテルマネージャー　田元　美千子 님, 2022년 9월 5일
過日は、雪ニセコにご宿泊いただき誠にありがとうございました。高評価をいただけましたこと幸いでございます。またのご来館をスタッフ一同お待ち申し上げております。

10/10 - 훌륭해요

Nobuo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
羊蹄山が部屋から見える部屋に泊まりましたが、景色が最高でした。 家電、キッチン、食器類が十分すぎるほど揃っているので、ぜひ泊まって体験してください。 唯一残念だと思った点は、外国人観光客に対応するためだと思いますが、キャストに外国の方が多く日本語でこちらの話を伝えるのに不便を感じました。
2022년 8월에 1박 숙박함
답변 제공: ホテルマネージャー　田元　美千子 님, 2022년 8월 26일
この度は、雪ニセコにご宿泊いただき誠にありがとうございました。ご宿泊をお楽しみいただけたご様子でスタッフ一同大変嬉しく存じます。ニセコ特有の土地柄、外国人スタッフが多々勤務しておりますが、スタッフとのコミューニケーションにおいては、ご迷惑をお掛けいたしました。またのご来館をスタッフ一同お待ち申し上げてあります。