아케이드

더 발모럴 호텔 여행 후기

4 out of 5
더 발모럴 호텔
125 OR Tambo Parade, Durban, KwaZulu-Natal

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 188개 이용 후기 중 61개" "
평점 8 - 좋아요. 188개 이용 후기 중 71개" "
평점 6 - 괜찮아요. 188개 이용 후기 중 31개" "
평점 4 - 별로예요. 188개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 188개 이용 후기 중 11개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Sungsik 님, Maputo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
Not so good

8/10 - 좋아요

Rabia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old hotel, charming and quaint, its beachfront but unsafe to walķ to beach, bothered by homeless beggars and illegal sellers..parking was safe and secure at the rear. Staff was friendly, helpful and very pleasant. As my wife is disabled the first disabled room was unsuitable due to the shower . We were moved to a better equipped bathroom which improved our stay.
2023년 8월에 10박 숙박함
답변 제공: Zaheera 님, 2023년 8월 26일
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

10/10 - 훌륭해요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beach Proximity
Amazing staff and service at the hotel The added view and proximity to the Beach was just an icing
2021년 11월에 5박 숙박함
답변 제공: Zaheera Omar 님, 2021년 11월 26일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2021년 11월에 2박 숙박함
답변 제공: Zaheera Omar 님, 2021년 11월 20일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 - 훌륭해요

Boitumelo

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Zaheera Omar 님, 2021년 10월 12일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 - 좋아요

Msawenkosi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was excellent and Covid protocol was followed/implemented.The hotel is and clean and the rooms are very clean and fresh.
2021년 8월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2021년 9월 18일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

2/10 - 너무 별로예요

Norberto

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skip this place
A bad experience and certainly not a 4 star rating worthy, poorly maintained . Dirty carpet and lifting floor boards .
2021년 8월에 1박 숙박함
답변 제공: Guest services Manager 님, 2021년 8월 6일
Dear Valued Guest We appreciate your valued feedback regarding your stay at The Balmoral Hotel. We are sorry you did not enjoy your stay with us, and we appreciate your feedback, your comments are noted and will be addressed with relevant department manager, Yours in hospitality,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
nice stay for older building
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Family of 3 vacation
The Balmoral gives value for money but the infrastructure is quite old.
2021년 4월에 2박 숙박함
답변 제공: Zaheera Omar 님, 2021년 6월 5일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 - 훌륭해요

Allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2021년 2월 9일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The personnel went out of their way to make it a good experience. The politeness of the staff was evident right from the security guard outside to the cleaners.
2020년 1월에 2박 숙박함
답변 제공: Zaheera 님, 2020년 2월 8일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 - 훌륭해요

Bongiwe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2020년 1월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2020년 1월 13일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 - 훌륭해요

gregg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for Money
Good location right opposite the beach..secure parking behind hotel..excellent room..good management team..value for money
2019년 12월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2020년 1월 4일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old style colonial hotel like going back in time! Very helpful staff. Lovely setting right on the beach in Durban. Some of the fixtures and fittings could do with refreshing or updating - for instance stair carpets very worn. Overall a very good experience though.
2019년 11월에 2박 숙박함
답변 제공: Management Team 님, 2019년 11월 24일
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

2/10 - 너무 별로예요

Russell 님, London

Totally appalled to arrive home to the UK to be informed that my credit card had been subject to credit card fraud of a few hundred GB pounds and I know that it had to be by a member of staff at this hotel. So watch out there are criminals at this hotel.
2019년 11월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 11월 23일
Dear Mr Pearson I trust you are well. Thank you for the review, thus giving us information about your credit card being fraudulent used. In regards to your review that your credit card was frauded, is there a time that you have used your credit card whilst staying at the Balmoral Hotel. This information will assist me in investigating as how was your card was abused by a staff member, as per your review. Kindly provide information for me to resolve this matter as soon as possible.

10/10 - 훌륭해요

Stuart 님, UK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, nice room and friendly staff plus in the best location in Durban.
2019년 11월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 11월 20일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 - 좋아요

Kedibone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was wonderful
2019년 10월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 10월 18일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

4/10 - 별로예요

Faaiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noise is a problem
Other guests are noisy and security is slack in controlling the noise. Street noise (prostitutes) are plentiful - keep windows closed
2019년 8월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 8월 16일
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards Management Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historical Colonial hotel. Well maintained and clean. Attentive staff.
2019년 7월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 7월 19일
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 - 훌륭해요

MANDISA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Zaheera Omar 님, 2019년 6월 14일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 - 괜찮아요

paul

The hotel is a bit old, but it was fine overall and had a touch of class given its age, which i liked. Room was a little small but not too small and was fairly clean. Street was a little noisy and the guys on the street yelling and talking in front of the hotel. For the price, its reasonable, but not great. I asked for a late check out - leaving on a Monday - I came to check out 30 minutes after the time and the guy at the front wanted to charge me. With all the hotels and traveling I have done, that was the first time I have had someone say that to me, especially after I informed them of a late check out. I refused but it left a sour taste in my mouth, so to speak.
2019년 5월에 3박 숙박함
답변 제공: Zaheera Omar (Front Office Manager) 님, 2019년 6월 9일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your comments is much appreciated we are in the process of revamping certain rooms from October. In regards to late checkout we do allow an hour late departure at no additional cost, should this exceed an hour than a fee is charged, unless arrangements are made with a manager to waive the fee. Kindly accept my apologies for the inconvenience caused. We do sincerely hope that you will consider choosing the Balmoral Hotel.

6/10 - 괜찮아요

Karin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Slitet hotell
Ett gammalt hotell som behöver en uppfräschning. Jag fick byta rum då mitt första luktade unket. Det är ganska ljudligt från gatan men bor man på andra eller tredje våningen är det ok. Helt ok frukost.
2019년 4월에 6박 숙박함
답변 제공: Zaheera Omar 님, 2019년 5월 6일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will be revamping the some rooms in August. We are happy that you enjoyed our breakfast. We do sincerely hope that you will consider choosing the Balmoral Hotel.

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 4월 30일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 - 훌륭해요

Jacqui

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best
Our stay was great and the stuff was friendly as well
2019년 4월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 4월 30일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay, we are thrilled that you enjoyed your stay and our staff were so friendly. We look forward to your return stay with us. Yours in Hospitality,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Every was okay we had a good time
2019년 3월에 5박 숙박함
답변 제공: Noma 님, 2019년 4월 8일
Dear Valued Guest Thank you for your feedback.

10/10 - 훌륭해요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 28일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

10/10 - 훌륭해요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 28일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was a very pleasant stay, parking is a bit of a hassle but not to bad
2019년 3월에 3박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 28일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Thank you our stay were ok staff helpfully and friendly
2019년 3월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 28일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing special. Good location. Good staff. Hotel is under renovation. Spacious. Safe parking
2019년 3월에 2박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 7일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

Georgios

좋아요: 청결 상태, 직원 및 서비스
2019년 3월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 5일
Dear Georgios, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality

8/10 - 좋아요

samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 4박 숙박함
답변 제공: Zaheera Omar 님, 2019년 3월 3일
Dear Valued Guest, Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Warm Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 2월에 3박 숙박함
답변 제공: Zaheera Omar, 님, 2019년 4월 2일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 - 훌륭해요

Ulrich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 2월 23일
Dear Valued Guest Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Regards,

10/10 - 훌륭해요

CASSIEM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Balmoral
Excellent service very helpful and friendly staff. Food menu good value for money. Homely environment
2019년 2월에 4박 숙박함
답변 제공: Zaheera Omar, Front Office Manager 님, 2019년 2월 21일
Dear Cassiem, Thank you for taking the time to provide us with feedback regarding your stay. Its wonderful to hear you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

Carolin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fahrservice zum sicher gelegenen Strandabteil. Schlechter Wlan-Empfang
2019년 1월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 2월 20일
Dear Carolin, Thank you for taking the time to provide us with feedback regarding your stay. We are in the process of changeing our WIFI company. We apologize for the inconvenience caused. We do sincerely hope that you will consider choosing the Balmoral

6/10 - 괜찮아요

Thulani 님, Durban

좋아요: 청결 상태
Balmoral stay
It’s a good place if you’re not looking for high end. Comfy enough and close to the beach
2019년 2월에 2박 숙박함
답변 제공: Zaheera Omar, Front Office Manager 님, 2019년 2월 8일
Dear Thulani, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

8/10 - 좋아요

Hans

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
nicht mehr zeitgemäß
die südbeach ist ärmer geworden, sehr viele bettler und prostituierte nachts unter unserem fenster zur straße. das personal sehr hilfsbereit und aufmerksam und das essen gut. das Hotel selbst ist sehr sauber, aber renovierungsbedürftig.für den preis war es trotzdem o.k.
2019년 1월에 5박 숙박함
답변 제공: Zaheera Omar (Front Office Manager) 님, 2019년 2월 2일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will investigate accordingly and take the necessary action. We will be revamping the rooms this starting this year. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Zaheera Omar, Front Office ManagerZaheera Omar, Fr 님, 2019년 1월 29일
Dear Valued Guest Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 - 훌륭해요

Nwavihluleki Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed
Its was a nice one ..
2019년 1월에 4박 숙박함
답변 제공: Zaheera Omar, 님, 2019년 1월 21일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스
Hotel was clean but very dated.
2019년 1월에 1박 숙박함
답변 제공: Zaheera Omar 님, 2019년 1월 24일
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are in the process of revamping the rooms this year. We sincerely hope that you will consider choosing the Balmoral Hotel. Should you have any further assistance please do not hesitate to contact me. Warm Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service, great price. Enjoy the old grandeur.
This is the very first hotel built on the Durban beach in 1890's. It still has the grand feeling, but it's just old now. My room was very nice with up to date bathroom. They have free car parking and park it and bring it around for you if their lot is full. I enjoyed them keeping the antique parts of the old grand hotel. Check in was super fast, as they had our room already for check in. Also, they have a secure internet where most other hotels just have a non secure connection. They are very near the Ushaka (sp?) Marine exhibition.A smaller carnival is in front of the hotel on the beach, but it didn't bother us.. We did not eat there, but one of the front desk people gave us an excellent suggestion for an Indian restaurant for dinner about 15 minute drive away.. Loved looking at the old pictures of the hotel and area from 100 years ago.
2019년 1월에 1박 숙박함
답변 제공: Zaheera Omar,Front Office Manager 님, 2019년 1월 25일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Balmoral 4-Star... I don't believe so!
The hotel is in need of a refurb but overall we enjoyed the stay. however I do not believe we will go back for another stay
2018년 12월에 7박 숙박함
답변 제공: Zaheera Omar (Front Office Manager) 님, 2019년 1월 29일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. . We will be revamping our rooms early this year. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Zaheera Omar (Front Office Manager) 님, 2019년 1월 29일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel.

2/10 - 너무 별로예요

ntalimeng

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 4박 숙박함
답변 제공: Zaheera Omar(Front Office Manager) 님, 2019년 1월 29일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We apologize for the inconvenience caused. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel again.

10/10 - 훌륭해요

cokisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding quiet neat & staff friendly 100%0
2018년 12월에 4박 숙박함
답변 제공: Zaheera 님, 2019년 1월 21일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service from Balmoral hotel
2018년 12월에 1박 숙박함
답변 제공: Zaheera 님, 2019년 1월 21일
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

10/10 - 훌륭해요

Inaayat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
2018년 12월에 1박 숙박함
답변 제공: Zaheera 님, 2019년 1월 21일
Dear Inaayat, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

6/10 - 괜찮아요

Bashir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MAKE US AWARE NO BREAKFAST AT TIME OF BOOKING
Stay was good. However, was caught unawares with no breakfast - in my previous stays breakfast was included in the price , thus i expected breakfast to be included this time as well. It should be mentioned in the booking whether breakfast is included or not - so that we may accept or adjust.
2018년 11월에 1박 숙박함
답변 제공: Zaheera Omar (Front Office Manager) 님, 2019년 1월 23일
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We have introduced room rates as well as bed and breakfast online, so guest has option when booking. It should state on the confirmation letter, we will look into this. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel Warm Regards

8/10 - 좋아요

Thembinkosi

Friendly staff ready to help. Quality service
2018년 11월에 3박 숙박함
답변 제공: Zaheera Omar, Front Office Manager 님, 2019년 1월 21일
Dear Thembinkosi, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,