조감도

구더슨 트로피카나 호텔 여행 후기

3 out of 5
구더슨 트로피카나 호텔
85 OR Tambo Parade, Durban, KwaZulu-Natal

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 155개 이용 후기 중 40개" "
평점 8 - 좋아요. 155개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 155개 이용 후기 중 38개" "
평점 4 - 별로예요. 155개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 155개 이용 후기 중 15개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

seung chan 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 최고!!
환상적인 위치, 좋은 조식, 좋은 전망, 친절한 직원.

8/10 - 좋아요

Iris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location; Friendly staff; Comfy Rooms
This hotel is located just across the street from the beach, which was great. My room was not sea facing, but I still had a bit of a sea view from the side. The street does get busy with a lot of car traffic & people so you have to be aware of your surroundings & your belongings, esp. when walking around. Because the area is busy, it does get quite a bit noisy, even at late night & early morning hours. The front desk is very helpful & accommodating. When I had an early morning tour the next day, they provided me a nice breakfast box before 5:30am since it was too early for the breakfast buffet that was included in my room rate. As for the breakfast buffet, it was excellent. There’s also an onsite restaurant & café, plus room service so that was very convenient, esp. when I came back late from my tour. My room was spacious, nice, & the bed was comfy…all that I really needed for a couple of nights in Durban. Overall, the hotel is in a good location, the room was quite comfortable, and the staff is nice & friendly.
2023년 6월에 2박 숙박함
답변 제공: Iris 님, 2023년 8월 28일
Dear IrisThank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you appreciated our convenient location near the beach and the helpful and accommodating service provided by our front desk team.We understand that our bustling location can be a bit noisy at times due to the city's activity, and we appreciate your understanding in this regard. It's great to know that you enjoyed our breakfast buffet, spacious rooms, and comfortable beds.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.Best regards,Brandon CastlemanGeneral Manager

8/10 - 좋아요

Anslie

좋아요: 청결 상태, 직원 및 서비스
Staff were very friendly. I arrived early off a safari truck and within a short time I had a room which was upgraded to an ocean view. No problem providing breakfast boxes both days I did long tours.
2023년 6월에 3박 숙박함
답변 제공: Brandon Castleman 님, 2023년 8월 18일
Greetuings AnslieIt Is wonderful to know that your early arrival was met with efficiency, and we were able to accommodate you promptly. We're glad you enjoyed the upgraded ocean view room, enhancing your experience with a beautiful scenery.Moreover, we're pleased that we could provide breakfast boxes for your long tours on both days. Ensuring your comfort and convenience is a priority for us.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else you need or if you have any suggestions, please do not hesitate to reach out.Best regards,Brandon CastlemanGeneral Manager

6/10 - 괜찮아요

Dorcas 님, Maun

좋아요: 청결 상태, 직원 및 서비스
Good location, its near the beach. But you can hear noise from the night club at night. Also it feels very old, smelly carpet just needs a bit of modernization.
2023년 5월에 2박 숙박함
답변 제공: Brandon Castleman 님, 2023년 5월 26일
Dear DorcasThank you for sharing your feedback with us. We're glad to hear that our hotel's location near the beach was convenient for you.We apologize for the inconvenience caused by the noise from the nearby nightclub. We understand that a peaceful and restful environment is important, and we will explore measures to address this issue.Regarding the condition of the hotel, we appreciate your comments about the need for modernization. We continuously strive to improve our facilities and amenities to enhance our guests' experience. Your feedback will certainly be taken into consideration as we plan future updates.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best Regards,Brandon Castleman,General Manager

4/10 - 별로예요

Dennis

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located on the beach front. The hotel needs and upgrade of furniture and fittinng.
2023년 4월에 1박 숙박함
답변 제공: Brandon Castleman 님, 2023년 4월 20일
Dear Dennis,Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our central beachfront location during your stay.We acknowledge your concerns regarding the need for an upgrade of furniture and fittings in our hotel. Your feedback is essential in helping us identify areas where we can enhance our guests' experiences. Please rest assured that we are constantly working on improving our facilities and services to ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back to our hotel in the future, with improvements in place that will make your stay even more enjoyable.Yours sincerely,Brandon CastlemanGeneral Manager

2/10 - 너무 별로예요

Constantinos

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sorry but this place is run down And corridors are very dirty Room ok but still very old condition Doors need replacement and new better locks
2023년 2월에 2박 숙박함
답변 제공: Brandon Castleman 님, 2023년 3월 24일
Dear ConstantinosThank you for taking the time to share your feedback regarding your recent stay at Gooderson Tropicana Hotel. We're sorry to hear that your experience did not meet your expectations.We're sorry to hear that you found the corridors dirty and the condition of the hotel to be run down. Please know that we take all guest feedback seriously and we will take steps to address the issues you raised. We apologize for any inconvenience caused.We value your feedback and we hope to have the opportunity to provide you with a better experience in the future.Thank you again for sharing your comments with us.Best regards,Brandon CastlemanGeneral Manager

10/10 - 훌륭해요

gabriela

2023년 2월에 1박 숙박함
답변 제공: Brandon Castleman 님, 2023년 3월 24일
Thank you for taking the time to share your perfect score review of your recent stay at Gooderson Tropicana Hotel. We're delighted to hear that you had an excellent experience with us.We're thrilled that we were able to meet your expectations and provide you with a comfortable and enjoyable stay. Our team works hard to ensure that all our guests have a great experience, and it's wonderful to hear that we succeeded with you.Thank you for choosing to stay with us. We look forward to welcoming you back to Gooderson Tropicana Hotel in the future.Best regards,

2/10 - 너무 별로예요

Fhumulani

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Horrible experience. Never again.
It was horrible. We were told to check in at 14:00 but at 15:00 the room was still not ready. The door lock had a problem, unlocking it was a problem. Generator was not working. At some point the stove, Tv and microwave stopped working. There was a weird smell in the room. The housekeepers were rude .
2022년 12월에 5박 숙박함

8/10 - 좋아요

pheagane jack

2022년 11월에 3박 숙박함

10/10 - 훌륭해요

Tebogo

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goodersons family staycation♥️😜
The staff at the reception who welcomed myself and kids are wonderful it only took me less than 5 minutes to check in, the place is Covid complying, tehy check quests temperature on arrival and when you in and out the hotel, and sanitization, there's always security at the hotel that's visible. The place is clean, rooms are being cleaned daily, bed sheets are changed, 👌.
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Faiza

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Pamela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will never visit the place as I have lost 2 fones
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

Thapelo

좋아요: 청결 상태, 직원 및 서비스
I would say the standard is dropping, I couldn't get water in the room like they used to offer water in jugs before. Had to take the Kettle and get water from basin in the bathroom to make tea/coffee. They should fix on that. I don't know the reason why they stopped doing laundry
2021년 3월에 6박 숙박함

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Property needs updating
Breakfast buffet was excellent. The parking in the building next door was awful and unsafe. Building needs updating and is looking tired and worn.
2019년 12월에 1박 숙박함
답변 제공: Ryan 님, 2020년 1월 7일
Dear Sir / Madam, Thank you for taking the time in posting a review of your recent stay with us at the Gooderson Tropicana Hotel. We value your feedback and support, thank you. Kind Regards Ryan Smith General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
お湯の出ない時があった。接客が良くない。
2019년 11월에 3박 숙박함
답변 제공: Ryan 님, 2020년 1월 7일
Dear Sir / Madam, Thank you for your valued feedback. It is appreciated. Kind Regards Ryan Smith General Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Ryan 님, 2019년 9월 21일
Dear Charles, Thank you most sincerely for taking the time in posting such a favorable review. We appreciate your feedback and we value your support immensely. It was great having you stay with us I trust that we will see you back at the Gooderson Tropicana Hotel again soon. Kind Regards Ryan Smith General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such potential
Hotel and hotel staff does well, the hotel has a beautiful setting on the beach. Certainly has alot of positives going for it. Just a pity that there are so many beggars on the surrounds of the hotel and i didnt feel save even when 1 meter away from the Hotel. The area is certainly a party place but not for all only certain people will fit in. It certainly sounded nice. Wish it was save on the surrounds to enjoy the full package
2019년 7월에 2박 숙박함
답변 제공: Ryan 님, 2019년 7월 17일
Dear Sir / Madam, Thank you most sincerely for your favorable feedback , we appreciate your support and trust that we will see you back at the Gooderson Tropicana Hotel again Soon Kind Regards Ryan Smith General Manager

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Ryan 님, 2019년 7월 17일
Dear Jacob, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

8/10 - 좋아요

Ameet

좋아요: 직원 및 서비스
2019년 6월에 2박 숙박함
답변 제공: Ryan 님, 2019년 7월 17일
Dear Ameet, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect very neat ,tidy and the stuff was friendly
2019년 5월에 3박 숙박함
답변 제공: Ryan 님, 2019년 7월 17일
Dear Sir / Madam, Thank you for your feedback and we hope to see you back at the Gooderson Tropicana Hotel again soon Kind Regards Ryan Smith General Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스
Pas de service de laverie le dimanche. 10 Minutes pour avoir de l’eau chaude Fête sur la plage très très bruyante le samedi soir. Aucune isolation aux fenêtres Personnel accueillant et sympathique
2019년 5월에 2박 숙박함
답변 제공: Gooderson Leisure 님, 2019년 5월 23일
Good day, Thank you for your feedback. Thank you

8/10 - 좋아요

Nikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

2/10 - 너무 별로예요

Ellen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

10/10 - 훌륭해요

Akani Bridget

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 4박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you for staying at The Gooderson Tropicana Hotel. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience
It was good to be here. All stuff members were friendly. The service is good. The rooms are clean, comfortable and if felt safe to stay in this hotel. Everything is within few KMs... The Location is good.
2019년 4월에 2박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you so much for your positive feedback. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

10/10 - 훌륭해요

Phumzile

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Break fast was lekker
Amazing the hotel its near by everthing The breakfast was wow super lekker But your carpets stinks
2019년 4월에 2박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you so much for your feedback. I will send your feedback to Housekeeping with regards to the carpeting. We look forward to hosting you again at Gooderson Leisure. Thank you Gooderson Reservations department

6/10 - 괜찮아요

Phetogo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
They need to clean the carpet
2019년 3월에 2박 숙박함
답변 제공: Seshnie 님, 2019년 5월 23일
Good day, Thank you so much for your constructive response. I will send your feedback to the Housekeeping. Thank you Gooderson Reservations department

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 12월에 6박 숙박함

4/10 - 별로예요

Willard

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
But the beach is nice
Pretty sure the bed bugs are out of control. Nice staff, but everything needs updating.
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

Zikhona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2018년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is okay, food, very nice. Their parking is disappointing though, the building doesn’t feel safe and it was so noisy
2018년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel and staff, very nice, but the parking, not nice at all
2018년 9월에 4박 숙박함

8/10 - 좋아요

Billy Mathias

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Stay at Gooderson Tropicana Hotel
The reception was not good at the beginning but later on they improved their customer care
2018년 8월에 3박 숙박함

6/10 - 괜찮아요

GERMANO

별로예요: 직원 및 서비스, 객실의 편안함
2018년 5월에 4박 숙박함

2/10 - 너무 별로예요

Roumina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Terrible experience
The booking via Hotels.com was a total disaster with no ability to follow up. The nights booked were only 2, but amount for 4 was taken off of my account. The images on the Web site are totally misleading. The location is nothing less than scary with hoovers and narcotics right outside the hotel. After hours going out of the hotel is absolutely dangerous. I left the hotel half way through the initial planned stay with no refund offered.
2017년 12월에 4박 숙박함

8/10 - 좋아요

Flor 님, Argentina

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cerca de la playa y con muy buen restaurante.
Muy gratificante. Aunque lamentablemente no nos tocaron lindos días. Mucho viento.
2017년 10월에 3박 숙박함

8/10 - 좋아요

Ganesh 님, Kuala Lumpur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel...close to the beach
this hotel was a very good hotel, perfectly situated at Durban beach. easy for me to do my morning runs. the bar was good, but less people, should do more to attract people. breakfast is fair, should have more chicken variety everyday as some guest like myself dont take beef and pork.
2017년 5월에 6박 숙박함

10/10 - 훌륭해요

Florence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was excellent
2017년 6월에 3박 숙박함

8/10 - 좋아요

Gordon

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
room service is bad....but hotel rooms are nice..

6/10 - 괜찮아요

Abbey 님, Pretoria

Well, for the first timer, the hotel was not that bad. I won't mind to visit the same hotel whenever I happen to visit the Durban beach front. I also won't hesitate to recommend the hotel to family and friends.

6/10 - 괜찮아요

Mbanguba

좋아요: 직원 및 서비스
Cost effective but...
It is struggling to cope with huge influx of visitors during festive season.

10/10 - 훌륭해요

ENOCH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very clean
great family vacation

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Rhoda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel but very full of visitors
It was good but the air conditioner in our room was not up to standard and the laundry room next to our room (518) had no light it was dark, so ironing there was a bit of a struggle

6/10 - 괜찮아요

Matshidiso

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I just wanted to leave the place asap, the bathrooms are in bad condition, the place needs renovations.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함

6/10 - 괜찮아요

snoekie

좋아요: 청결 상태
Convinient, secure, locality
I enjoyed it!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel
We had a good stay