Been there for the second time now, January 2020, for a week, first time being December 2018. Nothing changed - still no hot water. Asked about it on reception before checking in - they lied they have hot water now. I really hoped it is so cause Russia forgave Ukraine's gas debts and gave a big discount - still, probably it is all gone/sold somewhere else :))) Kidding... BUT - why do they lie on reception???
Charged extra tourist tax, though I booked them through hotels.com and the taxes should have been included in the price they listed.
Have a strong willing to fetch the receptionist up to my room and ask if they have some secret switch for hot water. Gees, it is not even close to warm. I remind you, it is 2020 now.
Totally disappointed.How did they get 4stars?!Ukrainian corruption.In reality is 2stars hotel.