I just spent three days in the hotel for a wedding in the South of France. Whilst the hotel rooms and facilities are fantastic, I feel the service at times fell slightly short of what I usually get (and am expected to get) for a 5* hotel at this price range:
- no pool service whatsoever. Also the pool house building is a bit disappointing - the structure feels like a camp site
- out of hours service needs to be improved - after the wedding on Friday night, we had to wait 30 mins before someone opened the gate for us to come in
- no one bothered to help us (or any other guest) to put our luggage in our room at check in or back into the car post check out
- lunch is limited to fine dining only. I find this slightly unusual given how remote the hotel is (and no options in the town). You would expect to be able to order a salad or a soup at least (!)
As I mentioned above, the hotel really is lovely otherwise. The bed is wonderful, the rooms huge, turndown is great, the breakfast is fantastic and the grounds are picturesque. I didn't eat at the restaurant, however it was very popular for lunch and dinner and am sure it was great.
I would definitely recommend it and I would stay in the hotel again. However, it did fall below my expectations given 5* rating/pricing.