6/10 - 괜찮아요
Michaelann 님, Poway
가족 여행
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel forgot about us
We emailed them to left them know our flight changed and we wou5now be arriving late and asked if it was ok or should we cancel our stay
They assured the guard would be there to let us in our room. They did not have anyone there to help us we drove 3 hours to this hotel. So at midnight we were stranded 😞
Most of La fortuna was closed our driver called around to help find us a room at 1am
Then early in the morning we had to Taco quickly back to Arenal Oasis before rafting excuses picking us up there. We only stayed one night at Arenal Oasis
They were sorry we were stranded and stress and obviously didn't charge us for they missed night
But that's it
Staff was nicand polite
Garden was beautiful, loved the vibe
Beds were uncomfortable
Michaelann
2024년 4월에 1박 숙박함