라 올리바, 푸에르테벤투라의 스파가 있는 리조트 및 호텔

“Das Zimmer entsprach leider nicht den grundlegenden Hygiene- und Sicherheitsstandards. Während unseres gesamten Aufenthalts gab es Probleme mit Insekten im Schlafzimmer und im Badezimmer. Auch nach einer angekündigten „Double Cleaning“-Reinigung blieb ein totes Insekt sichtbar an der Decke, was den Eindruck erweckte, dass die Reinigung nicht gründlich durchgeführt wurde. Zusätzlich kam es zu einem Wasseraustritt im Schlafzimmer, wodurch der Fliesenboden nass und rutschig war. Dies stellte...

“I experienced multiple issues during my stay, including poor hygiene (water leaking from the bathroom ceiling with visible mould, and an insect found in food), excessive noise from unannounced maintenance work, and very inconsistent customer service. I was moved to a lower-category room than booked and had to unpack and repack my luggage multiple times due to unclear communication. Despite these issues being caused by the hotel, there was no clear apology or confirmed compensation. As a result,...

“The staff were super friendly and helpful. Our room was ready early when we arrived. The hotel was very calm and the guests extremely friendly. The restaurant was clean, food was good and it never felt overcrowded.”

“Alles top...”

“This is a special property! The location is spectacular and SO quiet at the very edge of Puerto Calera. The rooms are modern and immaculate and the staff is friendly and efficient. The activities are mostly self directed (no group ones) and there is lovely live music entertainment each night. Resto options are fewer than most other Secrets we’ve been too but the food was excellent—fresh, healthy and delicious. We were grateful for all inclusive as without a car, we’d have to walk or taxi to...