“Hotel is very well located and room was very good too. But the check-in process was weird. We booked for 2 adults and 2 kids and here on hotels.com it is written sleeps 4. As soon as we arrived they wanted to charge extra for making up the sofa bed and give towels to the kids.
Nowhere in the site it is written this extra tax exists. So it was very weird. We open the chat with hotels.com and they couldn’t comunicate with hotel and our kids slept without linen and cover because we refused to pay...
“Skrækkeligt hotel. Personalet kunne ikke finde vores reservation, da vi fik et værelse måtte vi bede om håndklæder og toiletpapir, lagner var beskidte. Der var ingen rengøring på værelset i de 3 dage vi var der, måtte igen bede og rene håndklæder og toiletpapir... Der var ellers rigeligt med personale. Der var ingen information om stedet og der var svært at kommunikere med personalet, vi kunne læse os til i andre anmeldelser at der var en cafe som havde morgenmad, men ingen fortalte os om det...
“We had three nights stay, following 3 nights at the sister resort - Sudamala Komodo.
Both resorts are fantastic and highly recommended but this was our favourite. A tropical island with a reef full with fish. We also had days trips to Komodo and diving which were great experiences.
The food is lovely. Good variation including a bbq theme one night but a great mix of Indonesian and Western dishes.
The thing that stuck with us was the fantastic team at both resorts. However, we were really well...