라고 비스타, 오스틴의 스파가 있는 리조트 및 호텔

“No indoor/covered access to garage. If it’s raining you’re screwed. Towel guy came knocking at our door at midnight asking if we needed more towels. Why at midnight?? Hotel ran out of luggage carts the day we had to check out. Please invest in more luggage carts. Carpet in our room was dirty and had several stains.”

“The breaker in the bathroom kept going out”

“We stayed at the W Austin for a birthday trip and a show at Austin City Limits. When we got into bed, one side felt wet. Later in the night, we discovered a large urine stain on the mattress pad, housekeeping had only changed the top sheet. Overnight, the smell intensified and the moisture soaked through my husband’s clothes. The manager refunded our stay and moved us to a nicer room, but when we expressed our frustration the next morning, he said the refund and upgrade were “enough...