Hello, we are truly sorry for what happened.We understood from the photos that it is not dirt, but evidently, the staff left the window open after cleaning.It can happen that in case of strong wind, not foreseen, this happens in just 5 minutes.Unfortunately, we don't always have the time to check the rooms completely at check-in and I understand that the reception was quite busy that day (1 hour for check-in is not a normal time because we try to make our check-ins sufficiently fast )We are also sorry that you did not point out the problem to us ( we would have immediately cleaned the room ) .All jobs, including hotels, can have accidents that are not dependent on people, as in this casePlease just give us your name so we can give you a discountMario

Dear GuestThere is also war in ukraine and fortunately it is not our fault !!!! I'm only sorry that you have booked a cheap hotel like ours that you didn't like; surely there were many other hotels, much more expensive and better.Mario

Buongiorno, forse a 65 anni dovrebbe rimanere a casa se non è in grado neppure di capire cosa prenota .Ha prenotato esattamente quello che ha ricevuto ; una camera economica con bagni esterni e letto a castello .Nessuna colazione , nessun garage , nessuna vista lago come lei pretendeva di avere .Dopo essersi lamentato poteva benissimo andarsene ma forse le altre camere in altri alberghi costavano troppo.Per cui ha deciso di rimanere 2 notti salvo lamentarsi dopo.Che posso dire ; leggere non sa leggere ma lamentarsi con altri dei suoi stessi errori quello lo sa fare .Ha pagato 85 euro a notte a camera , a Como , nel fine settimana , un prezzo da ostello della gioventù .