"I would still give this property a high rating because staying here is the best way to fully experience the beauty and tranquility of Emerald Lake.
However, my overall experience was affected by several issues.
Shortly after I booked through Expedia, I started receiving scam emails and phone calls almost every day. Fortunately, I recognized that the calls were not coming from Expedia's official phone number, so I was not scammed. Still, it was concerning that this only started after making my reservation.
The bigger issue happened at check-in. The front desk did not inform me that my booked room type was unavailable until I pointed out that my two reservations should have been two different type with one being more expensive. The manager then explained that Expedia had not updated its room inventory, so the room type I booked was no longer available. However, before booking, I had compared the room types on both Expedia and the hotel's official website, and they matched, so I do not believe this was simply an Expedia inventory issue.
I had to accept a different room type. The manager told me that Expedia had already been notified and that I would receive a refund for the difference. Unfortunately, I have still not received any email or refund confirmation.
When I contacted Expedia, they said they had no record of this arrangement. I am now left caught between the hotel and Expedia, with no resolution."
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