Lake Neuchatel, Switzerland hotel rooms at the Sorell Hotels

"Everyone was so pleasant and helpful. Breakfast was wonderful"

"Not so good and I would not stay again"

"Great hotel can get there from the train with a tram/bus or a brief walk 1km. Hotel was very modern and quiet. Breakfast had almost everything you would want. Will definitely visit again."

"They need air conditioning. All five nights, we couldn’t sleep well because it’s too warm. If no blanket then it chill, with blanket it’s hot. Again no air conditioning."

"Great location check in process with great and the stack was very helpful when we checked out in the morning and needed to leave our bags. Coffee maker didn't work I called several times to the front desk with no answer. Next call they answered and said they would replace the coffee maker but they never did. I am a person who needs coffee first thing in the morning so... That part wasn't fun but overall it was clean staff was friendly and the location was great!"

"Room was good, clean room and bathroom. Good location, would recommend staying in this hotel."

"Yes."

"The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations. "

"Excellent room was offered an upgrade, staff was courteous and very accommodating!"