2 개의 야외 수영장

와이라케이 리조트 타우포 여행 후기

4 out of 5
와이라케이 리조트 타우포
640 Wairakei Road, Wairakei

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 376개" "
평점 8 - 좋아요. 1000개 이용 후기 중 388개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 146개" "
평점 4 - 별로예요. 1000개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 30개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 장소에서 최악의 경험
룸과 화장실 상태가 최악이였고 화장실에서는 냄새까지 났습니다. 가장 실망한 부분은 리셉션 근무자들 모두 굉장히 불친절하고 손님을 크게 신경쓰지않는 분위기였습니다.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 16일
Dear Traveler,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. We are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

10/10 - 훌륭해요

young kyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2023년 5월 22일
Thank you for taking the time to leave your review.Kind RegardsMauraFront Office

8/10 - 좋아요

hyunhee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리조트 주변경관이 뛰어남 저녁을 리조트에서 먹었는데 늦은 시간에 갔더니 음식이 동일한걸로 채워지지 않고 다른 음식으로 바뀜 조식이 기대한것보단 별로 였음
2020년 1월에 1박 숙박함
답변 제공: Felix, FOM 님, 2020년 1월 23일
Dear hyunhee, Thank you very much for your nice comments about the views and surroundings of Wairakei Resort Taupo. I'm sorry that there was an issue during your dinner and I have shared this with the Head Chef. Kind regards Felix Witte Front Office Manager

10/10 - 훌륭해요

jaehoon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이라케이에서 새해 맞이
리조트가 잘 관리되고 있었고 숙소에서 1층의 경우 바로 뒷마당으로 나갈 수 있었고, 넓은 정원이 있어 산책도 할 수 있습니다.친구들과 2019년을 보내고 새해를 맞이하는 의미로 여러 이야기를 주고 받으며 좋은 시간을 보냈습니다.
2019년 12월에 1박 숙박함
답변 제공: Felix, FOM 님, 2020년 1월 23일
Dear jaehoon, Thank you so much for your wonderful review! We are glad you enjoyed your stay and the beautiful surroundings at Wairakei Resort. Kind regards Felix Witte Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: FO Team 님, 2019년 11월 10일
Dewar Anonymous, Thank you very much for your rating

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 넓은 리조트였습니다. 작은 온천풀이 있어서 피로를 풀기에 딱 좋았어요~
2019년 9월에 1박 숙박함
답변 제공: FO Team 님, 2019년 9월 9일
Dear Anonymous, Thank you very much for staying with us and posting this favourable review. We are glad you enjoyed your stay! Kind regards The Wairakei Resort Team

10/10 - 훌륭해요

JUNSI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한
조용하고. 깔끔하고. 서비스가 좋았습니다.
2019년 5월에 1박 숙박함
답변 제공: FO Team 님, 2019년 6월 13일
Dear JUNSI, Thank you very much for your great rating. We are glad you were satisfied with the service. Kind regards The Wairakei Resort Team

10/10 - 훌륭해요

JUNSI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스
직원들의 친절한 안내 서비스가 최고 였음.
2019년 2월에 1박 숙박함
답변 제공: FO 님, 2019년 2월 27일
Dear Junsi, Thank you for your review, we are glad you were happy with the service the staff provided. Kind regards The Wairakei Resort Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
조용하고 편안한 숙박.
친절한 직원과 조용한 주변이 환경이 좋았습니다. 다만 시설은 좀 낡았어요.
2019년 2월에 1박 숙박함
답변 제공: Front Office 님, 2019년 2월 24일
Dear Anonymous, Thank you for staying with us. We are glad you enjoyed your stay with us. Sincerely The Wairakei Resort Team

10/10 - 훌륭해요

Sungyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax
Spacious clean room, 2 comfy queen beds, really relaxed here and enjoyed heated swimming pools, spa pools, sauna, gym, tennis court, 9 hole golf course and meal from restaurant. Although some facilities are out dated but they are still maintained well specially considering it was built in 1990s.
2019년 1월에 2박 숙박함
답변 제공: Felix, FOM 님, 2019년 2월 4일
Dear Sungyeon, Thank you so much for your great review. We are thrilled that you enjoyed your stay at Wairakei Resort and that you were able to really relax. Kind regards Felix Witte Front Office Manager

10/10 - 훌륭해요

SUHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Felix, FOM 님, 2018년 8월 13일
Thank you for your great rating

8/10 - 좋아요

Nam joo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 1월에 1박 숙박함
답변 제공: Felix, FOM 님, 2018년 1월 7일
Thank you for your feedback

8/10 - 좋아요

Chieko

좋아요: 편의 시설/서비스
The facility is a little bit outdated. Otherwise good.
2024년 5월에 1박 숙박함
답변 제공: Wairakei Resort. 님, 2024년 5월 7일
Dear Chieko,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 - 좋아요

Tania

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely stunning resort ! Heaps of parking. The pool was absolutely amazing with how warm it was. The rooms were quiet and peaceful. The staff were very lovely to deal with. Two things I would like to point out is our room was quite hard to find due to lack of signage to room 605 and I respectfully ask that someone is to look into infant safe sleeping as adding a extra mattress to a portacot is dangerous it even says on the ports cot not to do so. :) Otherwise thank you so much and we will definitely be back
2024년 5월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 5월 6일
Dear Tania,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. Thank you for letting us know about the mattress we are going to look into that further,We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

8/10 - 좋아요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We've been here many times and keep returning because of the multifaceted facilities, quietness and access to town when we need
2024년 4월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 30일
Dear Andy,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good. Great staff
2024년 4월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 22일
Dear James,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Aaron

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Excellent stay, room was great, the dining for breakfast and dinner was great. Only issue I had was we went for a swim at the pool, it had been drizzling rain, and there was nowhere covered to put any items of clothing or towels, etc, which meant they got wet, when you’d want to get out of the pool and dry off before walking across to the opposite side of the resort to the room.
2024년 4월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 22일
Hi Aaron,Thank you for taking your time to leave a rating regarding your recent stay.We are delighted that you had a wonderful experience while staying at the Resort and we appreciate your suggestions, which we will pass onto the concerning department regarding the pool area. We really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Lisa WilsonWairakei Resort

8/10 - 좋아요

Trudie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good facilities, spas could do with a little upgrade. Jets not working and not overly clean around the edges.
2024년 4월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 8일
Dear Trudie,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Scott

가족 여행
We were disappointed as had wanted to stay at this resort forever but it was not the best hotel experience. It is a massive hotel and very noisy at night and early morning. Not the cleanest and the rooms are dated. The corridors are a maze and very dated too. Breakfast price was unaffordable for a family of four. Staff at check in ridiculously slow and disinterested. We won’t be rushing back.
2024년 3월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 8일
Dear Scott,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

4/10 - 별로예요

Ted

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had two bookings, first night in studio then three nights in Family Villa. Rubbish and recycling not collected. Cockroaches in both units. Door lock Broken in family unit. No compendium in either unit. Checked into studio OK, then told we did not have a booking for following three nights. we had to provide email proof of Expedia booking before they accepted booking. Others in que in front of me could still not book in at 5:30 PM, including couple with baby and elderly parent. Hot pool was not disabled friendly, struggled to get out with failing knees. will never return nor recommend to others.
2024년 3월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 4일
Dear Edward,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review.Kindest RegardsWairakei Resort

8/10 - 좋아요

astrofil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s accesible to the thermal pool and other tourist spots.
2024년 3월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 1일
Dear Astrofil,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

8/10 - 좋아요

Rovine

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 4월 2일
Dear Rovine,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

10/10 - 훌륭해요

Gillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, awesome facilties. Value for money
2024년 3월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 31일
Dear Gillian,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Elena

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel needs renovation.
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 26일
Dear Elena,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

THOMAS 님, YORBA LINDA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just like this resort but I only stayed for 1 night so I can’t share my short experience in this place. Anyway I will come back and stay at least a couple days in this resort
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 28일
Dear Thomas,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Pamela

가족 여행
좋아요: 편의 시설/서비스
Did not enjoy the doors slamming in our corridor from 5.30 in the morning
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 19일
Dear Pamela,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Frank

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks a bit dated. Staff is friendly. Room was clean and had all the amenities we expected. Parking is easy but it is located outside of town so you need to drive.
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 18일
Dear Frank,Thank you for taking your time to leave a review regarding your recent stay with us, we are so happy to hear that we have made a good impression on you, and we take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed it.We look forward to welcoming you back, the next time you visit Taupo. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 18일
Dear Erin,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

2/10 - 너무 별로예요

chao

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dusty fan and moldy bathroom. Room is not soundproof. Music is on 2 am
2024년 3월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 11일
Dear Chao,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review.Kindest RegardsWairakei Resort

10/10 - 훌륭해요

shelley

2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 28일
Dear Shelley,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Sebastian

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 6일
Dear Sebastian,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned, and we will endeavor to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice comfortable and clean room. Staff were friendly and the check-in and check out were easy and quick. Pool was great and there is a secure room for bike storage. We ate in Taupo so cant comment on the food.
2024년 3월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Richard,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The facility was underwhelming. The title “Resort” is stretching the imagination. The place needs allot of work. Half the amenities are not available on the property. The staff seem good and the food was very good at the restaurants.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear John,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Abriana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful experience boasting of grand historic buildings and well equipped for a quiet, peaceful stay. Loved it thank you!
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Abriana,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good looking hotel with pleasant grounds. Room a little tired but in good condition and clean. Some facilities are temporarily closed. Pool area a bit neglected - needs a good sweeping. Restaurant expensive. But staff were welcoming and helpful. Overall, got the impression that the hotel used to be very exclusive but now not quite the glamous location it used to be.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Philip,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 - 좋아요

Ryan

좋아요: 숙박 시설 상태 및 시설
Property is in a fully outside the city area, so it's very quiet, but still a quick drive away from Taupo (which is good, because I at least visited Taupo every day). It seemed like there wasn't enough front desk staff, as I was stuck waiting on someone multiple times, even though other staff were visible walking around the front desk. Wifi is advertised as free, but is limited to 2GB unless you want to share a bunch of personal info for 10GB. 2GB goes fast when you're streaming anything - I kept getting kicked off after 1-2 hours of use. Wifi speeds were fine at least (though you'll want to stream at lower quality anyway to not get kicked earlier). Property is a little run down, but nice enough. Keycards are made of wood for some reason. Parking is very easy, unless you get a holiday like valentines, when things filled up quite a bit (though I could still find parking). Pool area was nice, pool was quite warm. Pool noise is noticeable in the room at times, but wasn't too much, and the pool closes by 11pm anyway.
2024년 2월에 4박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 29일
Dear Ryan,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Darren

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
This resort is in a great location with nice pools and OK facilities. The room itself was clean enough but incredibly old and dated. Very worn out carpets and furnishings etc. But the main negative was how incredibly hot the room gets. We were staying in early February and the outside temperature was warm but not extremely hot; however the room seemed to catch all the sun and heat and there was only an ineffective ceiling fan to try and relieve the situation. Despite having the fan on full the room was still unbearably hot all night. Even with windows open. For this reason I probably wouldn't stay here again if coming in Summer.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 27일
Dear Darren,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

SUNG WON 님, Auckland

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this resort, gym & spa pool, close to town.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 20일
Dear Sung,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

6/10 - 괜찮아요

Hails

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the room was very run down and needs a refresh, that said staff were lovely and it was clean just looking tired.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 26일
Dear Hails,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

2/10 - 너무 별로예요

Sanford

별로예요: 숙박 시설 상태 및 시설
Surely not a “resort” - perhaps recovering from COVID to be fair, but - so much to redo.
2024년 2월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 14일
Dear Sanford,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Denise

연인과의 여행
The Beds need upgrade I stayed there 10yrs ago and still the same uncomfortable. Bed the bathroom had no ventilation. otherwise had a nice weekend the gardens were nice
2024년 2월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 11일
Dear Denise,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Zemirah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman who checked us in/out was lovely, and staff were very helpful!
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 11일
Dear Zemirah,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Shelley Moana

2024년 2월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 11일
Dear Shelley,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Jessie

2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 21일
Dear Jessie,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo. Kindest Regards Wairakei Resort

6/10 - 괜찮아요

Vicki

연인과의 여행
별로예요: 청결 상태
We were given keys to 908 but our room was 605. We were not told about the lights and the key 2 staff were fantastic the rest were below average. Trainee checkin guy should have had a supervisor with him to ensure details were provided correctly
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 6일
Hi Vicki,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Brian 님, Broomfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed for 8 nights in January in Room 915 on the top floor. Our room had a king bed with the adjacent suite/sitting room. The sitting room came in handy when we brought food back to the room, so we had a place to sit and eat. Overall the stay was fantastic. Check-in was fast, parking was close, and the staff friendly. The heated lap pool and heated spas were nice and hardly used by anyone else. The tennis courts and golf course were closed the entire time, so if you were hoping to use these you were out of luck. The breakfast buffet the hotel offered for $46 NZ ($27 US) seemed to be way overpriced, but with the suite we had a large refrigerator and purchased food items for breakfast and snacks. There's a BP gas station & convenience store practically across the street which come in handy as well. The downside to the resort are the carpets, both in the rooms as well as the hallways. They're extremely worn and need to be replaced. Another downside is maid service. I'm not sure what the policy is, but they changed the linens once in the 8 days and never came in for anything else. We had to bring our trash to a dumpster every few days. Other than those two small complaints we'd recommend staying here. It's convenient to many attractions, the town of Taupo, and It fit our needs perfectly.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 4일
Dear Brian,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsLisa WilsonWairakei Resort

8/10 - 좋아요

Karine

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rapport qualité-prix
Bel environnement pour cet hôtel un peu vieillot. Mériterait un petit rafraîchissement....
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 4일
Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 - 좋아요

anna

Property location great, nice and quiet. Probably time for some paint though. Black marks on shower tiles, walls showing wear and tear. Just needs a good freshen up
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 4일
Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We like to hear positive things about the resort and the accommodation we provide, and your kind words will be shared, with the relevant teams. We would also like to make this an opportunity to apologize to you for any inconvenience or difficulty you had while staying at the resort, we will be sharing your suggestions and comments with the respective teams for further review and discussion. We look forward to welcoming you back to the Resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for travellers or holiday makers. Room was comfortable and spotlessly clean. Great reception welcome and check out. Had a full breakfast everything was hot and fresh. Pool was not that warm but good all the same. Overall condition of buildings and grounds good. Its not as resort like as I was hoping, but I had a great sleep.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 1일
Dear Ruth,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort

6/10 - 괜찮아요

Saman

2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 28일
Dear Saman,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort