숙박 시설 구내
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레이크 윈더미어 포인테 바이 록키 나우 여행 후기

3.5 out of 5
레이크 윈더미어 포인테 바이 록키 나우
205-3 Avenue, Invermere, BC

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 45개 이용 후기 중 13개" "
평점 8 - 좋아요. 45개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 45개 이용 후기 중 6개" "
평점 4 - 별로예요. 45개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 45개 이용 후기 중 3개" "

8.6/10

청결 상태

6.4/10

직원 및 서비스

8.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

John 님, Droitwich England

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Accommodation
On the plus side the accommodation is situated next to lake windermere and the mountains so glorious scenery guaranteed. Invermere is a friendly town with lots of shopping available. My main disappointment was the failure of communications between myself and the property owner to ensure accommodation was available on our arrival. The instructions on the booking confirmation was to contact the owner 24hrs before arrival however on doing so I was only able to contact an answering machine. On arrival we could of been left in the street if it was not for the intervention of the janitor and a relative to gain entry to the accommodation - this is not an experience you want after 17 hours of travelling.

4/10 - 별로예요

Jackie 님, Edmonton

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Terrible Management Company
Booked 2 bedroom condo with lake view. Credit card charged more then website said. Didn't get anything to verify the amount that was charged. I thought I would deal with the company upon our arrival but there was no one to greet us or get keys. Management company is very hard to get a hold of. When we finally did we were given our room number and the code to get in. An hour away from our arrival get a call to tell us that we need to move to another suite. The suite we were moved to had a parking lot view (not what I paid for). I asked why we were not getting the suite that we booked and she said she still had someone in it. She also told me she would discount our bill since we were put in a unit that would cost less. I asked if we could move the next day to it and she said yes and that they would help us since it was their mistake. The next day I tried calling and texting number that called/texted me. I was never responded to again. Since then I have texted them a few times to get our discount and our security deposit back. Again no answer and no refund. One month later and still no refund.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
There is nowhere to check in, quite confusing and there were extra fees that were $160 above and beyond what we were quoted from hotels.com. Nice place but not worth the hassles

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great property, terrible customer service
I rented a 3 bedroom condo in this property for a Christmas family gathering. It was months before I got an email from the property management but did have security about the booking by booking with Expedia. We were driving from different areas, with most of us driving through snowstorms and no cell service areas there. I called 4 hours prior to check in time to get check in information, as there is no front desk. It was difficult to get someone to answer the phone and though they were polite, were very disorganised. It wasn't until over 6 hours after my original phone call that we got proper door codes to get in! Everyone was freezing waiting at the front door and then back and forth to vehicles for HOURS while the ONE disorganized staff member took long periods to get a hold of after giving wrong code after wrong code. Very stressful. Once we were finally in with a temporary code the property was lovely.

2/10 - 너무 별로예요

Andrew

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Guaranteed booking not honored
The facility cancelled our guaranteed booking on Xmas Eve leaving us to scurry around to find an alternative

4/10 - 별로예요

Scott

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Good quality units but horrible customer service
Customer service is brutal. Nobody ever answers the phone, and responses to voicemails or text messages is sporadic at best. Completely disorganized check-in process. Initial unit wasn't ready. Second unit was clean, but cable and internet was non-functioning the entire stay, despite multiple promises it would be fixed promptly. Key to pool room was also missing. If you luck into a good unit that doesn't require any extra assistance, then it's a very good deal. If you need any kind of customer service, you're in trouble.

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
condo luxury at affordable prices
the town was enchanting, and our accommodations were top notch!

6/10 - 괜찮아요

dr.zee 님, edmonton

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel,close to beach,and shopping centre
Really bad communication with the office rental,no cable channels in the room,over charge for cleaning fee,no response for emails

8/10 - 좋아요

Paige 님, Red Deer, AB

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Cozy little stay
At first I found it hard to find which block I was in and got lost. I also did not have the number to get through the main gate and my room number was not plainly available in my email either. It took a good twenty minutes just to get in.At first when I arrived needless to say i was dissapointed in the first room I got as it had not been cleaned and was still a mess from the previous people. I immediatley contacted a lady that was provided to me through email and told her what was happening she apologized and put me in a better room on a different level. Once I was in the new room I was pleasantly happy. It was clean and had a great view of the mountains in every room. There was a book that explained all the rules, any questions I had and anything that I needed to know about Invemere, Radium and Fairmount. The beds were extremly comfy and the place was warm. There was four of us there and none of us had anything to complain about. No one bothered us on our stay, everyone kept to themselves. So overall my experience was great except for the mix ups when I got there.

6/10 - 괜찮아요

Xiaoli

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good stay but very disappointed w/property manage
The property overall is family friendly. We have 5 families with 2 apartments booked. The rooms are very comfy and lots of spaces for kids to play and stay. The property management is very disappointing and I was in the know by reviewing the past reviews. Prior to our checking date, I started to contact them to get checkin info. Every time I was told that the email was in the queue to send out, but until now I never got one email from the company. On our first night, one of our apartment ran out of toilet papers and I contacted the management company again. Waited for quite a while and didn't get any. Ended it up, we had to go to fitness room to get one. And now I am still waiting for my bill to be splitted as they have charged me with one transaction without any details on each room charge. After numerous calls, I am at the point that I am super frustrated and give up with the ask.

2/10 - 너무 별로예요

Stephen 님, Calgary, AB

별로예요: 직원 및 서비스
Terrible management company
The management company was terrible, made a mistake and out right lied to us. At 7am on the 2nd last day of our stay, I was contacted by them thru text and email, notifying us of a "small issue". They double booked the last day of our stay and we needed to vacate the condo immediately. I expressed our disappointment and the inconvenience in packing up and resettling 2 families and trekking our stuff across the complex to another condo, which only had 2 bdrms instead of the 3 bdrms we originally booked. This ruined our last day of vacation but we helped her get out of her screw up. So for this, we were promised on 3 separate occasions in writing, that we will not be charged for the last day and will be given a gift certificate for 2 nights to use in the future. Upon checkout, I asked again to confirm that we will not be charged for the last night and also asked about the gift certificate. There was no response. Over 2 weeks later, I was charged the full amount to my credit card. It included the last night and was even more than was quoted when I made the reservation. No statement was ever given itemizing the charges. I emailed and texted her regarding the charge and the gift certificate but again there was no response. When I booked, I read the negative reviews about the poor management but gave them a chance. I never write reviews but in this case, I am compelled to warn other travelers and I hope other family vacations are not ruined by such brutal management.

8/10 - 좋아요

mark 님, Z.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious room, clean and washing machine!
The phone number number is sort of difficult to get through. No information about how to access the underground garage.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was not a hotel per se, but a vacation rental. As a result, we were a little bewildered when we couldn't find any sort of front desk to check in. At first we thought we might have been scammed, but after calling the toll-free number of "Rocky Now" and getting a number that we could text, we received the codes to enter the building and our suite. From that point on, the experience was wonderful. The room was perfect, and the entire suite was incredibly well equipped and organized for our stay. Great comfort and location. Checkout was painless. Would definitely recommend and return again. I just wish I had more details upfront about the check-in process.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was a lovely spacious place to stay. I booked online knowing it was a condo however we were not emailed the unit or code numbers. We were fortunate that someone was still in the sales office when we arrived and was able to get ahold of someone to furnish us with the codes etc. Other than that little hitch it was a great place to stay!

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was on ground floor. We used visitor parking bit parking was not too far away. Parking Filled up on weekend. This property is walking distance to beach and to a small boat marina. The pool was a good. The main complaint is that after a month we have not received our damage deposit refund. I talked to a live person 2 weeks after and was told it would be done right away and three weeks later I am still leaving messages. Not sure if these people will refund or they hope people just give up and let them keep deposits.

4/10 - 별로예요

Karen 님, Calgary, AB

좋아요: 청결 상태
Not a BeachFront Condo as advertised
We booked a basic 2 bedroom Beachfont condo. No beach could be seen from the condo we were given. We had a view of a fast food restaurant parking lot. Which is very noisy between 6am and 9am every morning. The bed in the second bedroom is very uncomfortable. The rest of the condo was clean and basic. We didn't realize that a resort fee plus tax on this fee would be added to our final bill. This condo is not worth the money. Very disappointed travellers.

8/10 - 좋아요

DJM 님, Edmonton

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not a hotel
This is a time share being rented as a hotel room. The room/ suite was excellent, very clean and accommodating. The only problem was getting a hold of the rental company to get access to the door key, they would not return my calls, never emailed me after promising too, and finally I spoke with someone while I was on my way to the destination. This was very uncomfortable as I did not know if I could get access to the room.

6/10 - 괜찮아요

Clinton

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall was ok. The condo requires you to call 24 hours before check in which I did. First time I called I got the answering machine and left a msg. No return call 24 hrs later. Again I phoned and spoke to someone who said they would email me the instructions. Never got that email. Phones again and they said they would send me a text msg. Still did not receive. Finally called on my way to Invermere and then received the information. The 3 bedroom condo only had 1/2 roll of toilet paper total for 2 bathrooms and one hand soap and one bar soap. Could not find details on what parking stall was assigned for the room. We had to park fairly far away in visitor parking. The condo was really nice and clean but I would not stay here again. For the price and how much of a pain it was is not worth my money.

8/10 - 좋아요

Shirley 님, Scandia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Girls weekend
Was a great stay. Room was great, only thing they booked us into a 2 bedroom and I booked a 3 bedroom. Situation was resolved immediately. Cable did not work, other than that was a great stay. Would definitely stay again

10/10 - 훌륭해요

Josephine 님, Edmonton Alberta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
very good except for beds
Beds in both rooms to noisy, just to even sit on. wake up partner just to turn over or get out.

8/10 - 좋아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Condo rental
We decided to stay at this property as we have friends you own a place and somewhat familiar with it. The process of check in was different, called and met a lady at the front of building and handed an envelop and we were off... The room was not what we booked and our lake view ended being street view, I called and seem keen on correcting it but could not switch for a few days till it was empty or reduced rate. After being settled and on vacation we stayed and accepted the reduced rate. After our 10 day stay time to check out. I called to see what we had to do and how to finalize the bill, I mentioned that they charged my CC 3 days before checkout and more than what I was quoted. Its been 15days and several calls and empty promises of correction and still never received an invoice or anything. Just two separate charges on my CC and no details of what they are or why it is more than quoted and not to mention our reduced rate for not receiving our 3 bedroom lake view.

10/10 - 훌륭해요

afitz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location and very pleased with our stay!
We just had the best experience in this 2 bedroom condo. Check-in was very smooth. The beds were very comfortable and rooms clean. Loved the 2 bathrooms layout which was perfect for our family and tastefully decorated. The owner is so amazing and we received a five star service. My kids loved the pool and the beach was walking distance. We would definitely be back!

8/10 - 좋아요

Nancy 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Turn key ready & fun!
Overall this was a great family experience. Important that you don't sweat the small stuff though - like we couldn't get ahold of anybody in management until we were actually there but they are busy folks and you just need to keep on calling the number. One other thing was we thought we were getting lake view but got street view but this did not stop us from enjoying all the wonderful things around us. These condos are beautiful and extremely well-equipped. Take care of them as I want to come back again next year!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, nice pool and grounds.
Nice condo, easy to park, good access. Our condo had everything we needed and was clean and comfortable. We had code access to the building and room. Several good dog walking paths.

10/10 - 훌륭해요

Craig 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay!
Very affordable and nice condo. Check In and info provided was organized.

6/10 - 괜찮아요

Scott 님, Calgary

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice complex, not a great management company.
The complex was great for families; great pool and hot tub, right next to the park and beach, close to all the amenities. Friendly atmosphere as well. Our room was ok (a little dated) but we opted for the cheapest 2 BR so no complaints. Came with toys and games too. The management company on the other hand was dreadful. The Expedia instructions were to contact the company before arriving to arrange checkin because there is no reception. Left two messages with no reply, finally got through and they said an email with instructions would be sent later that day (no email). Finally on the day of arrival we tried calling again and the voice mail said that their office was closed that day. When we arrived we made our way to the sales office at the resort to see if they knew anything, and fortunately there was a guy at a booth nearby with an envelope for us. Wasn't a pleasant start, but all was well in the end.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
Spacious and convenient condo
This condo was very spacious and comfortable. We were family of six people and it accommodated us perfectly! Its location was very convenient.

8/10 - 좋아요

aslam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice view to the lake nice pool in side in this condo everything beautiful and awesome
답변 제공: Alex 님, 2016년 8월 21일
Thank you for helping us get better! Happy Travels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great condo next to lake
These condos are beautifully maintained and only a minutes walk to the lake. Excellent view of mountains and lake from most units. Grounds are well maintained as is pool and hot tubs. Friendly atmosphere and quiet at night. Would definitely stay here again.
답변 제공: Alexandra 님, 2016년 8월 16일
Thank you for your review! We would love to have you again! Happy Travels

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice condo, walking distance to the lake
This was our first time to rent a condo as opposed to a hotel room. The condo was nice and clean when we arrived. The place was equipped with the things you would need for a short stay, just bring your food and condiments and you're set. The lake was literally just around the corner from the building. We would definitely come back and stay again.
답변 제공: Alexandra 님, 2016년 8월 16일
Thank you for the wonderful review. We would love to have you stay with us again. Happy Travels

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent experience
First time renting a condo rather than staying in a hotel. Experience was amazing, spacious, clean, great pool in the complex. Property management were helpful and easy to contact. Great location close to the lake and park for children. Really loved it and will be staying again next year.
답변 제공: Alexandra 님, 2016년 8월 3일
Thank you so much for this glowing review! We cannot wait to have you back "Anonymous" Happy Travels!

8/10 - 좋아요

Erin 님, Alberta

좋아요: 객실의 편안함
Great place for family
Really enjoyed our stay here. We hadn't thought about going with a condo but with three kids under 5, it worked out great. We were able to eat breakfast and supper at the condo rather than deal with noisy, squirmy kids in a restaurant. Lots of room and beds were comfortable. The suite we got could have been cleaner, particularly the deck space. It appeared it had been neglected over more than one stay. Location was perfect as it was a few minute walk to the beach and playground. Overall, a really good place to stay.
답변 제공: Alexandra 님, 2016년 8월 1일
Hi Erin, Thank you so much for your feed back, and thank you for bringing the housekeeping insights to my attention we will be looking into these items and making sure it's perfect every time. Thank you again, we hope to see you soon!!

8/10 - 좋아요

Mark 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great stay at lake Windermere pointe. Close to the lake and boat launch. I would definitely return
답변 제공: Alexandra 님, 2016년 8월 3일
Thank you Mark! We loved having you and cannot wait to welcome you again! Happy Travels

8/10 - 좋아요

L 님, Fox Creek, Alberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location with lots of space.
This was a condo rental and there are no onsite staff. The unit we rented was a very large two bedroom with an allowable maximum of six people. There was a king sized bed in the master bedroom as well as a second bathroom. The second bedroom had bunk beds with a double on the bottom.
답변 제공: Alexandra 님, 2016년 8월 16일
Thank you for your wonderful review! We would love to have you back again soon. Happy Travels

10/10 - 훌륭해요

Dieu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 8월 16일
Thank you for your review! We want every guest to be happy and we can't do that without you! Happy Travels

8/10 - 좋아요

Krum 님, Plovdiv

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice place to stay
nice
답변 제공: General Manager 님, 2016년 8월 16일
Thank you for your review! We want every guest to be happy and we can't do that without you! Happy Travels

8/10 - 좋아요

Michael 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great apartment!
My wife and I really enjoyed staying in this apartment. Although we never got the free wifi, the tv wasn't connected to cable, and we never got the park view that we booked, it didn't spoil our stay at all. The apartment itself was lovely. Lots of room, the kitchen was big, two bedrooms and two bathrooms and had everything you would need. It's not too far from town and is right next to a park and lake. One thing I will mention is the fantastic lemon hand soap! I loved that soap, almost brought it home with me. We would definitely stay here again, although I would confirm about the view first.

10/10 - 훌륭해요

Anthony 님, West Sussex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Kootenay base.
Great appartment in quiet location
Thank you very much Anthony! Happy Travels!!

2/10 - 너무 별로예요

Elbert 님, Alberta

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Useless people running the place
I talked to the vacation company running this place and was told several times that they'd e-mail me information on how to go about checking in. Didn't get any. Had to call them again on the day that we got there to get the code for the safe to get our keys. Told the pool was going to be open. It wasn't. Tried calling again when we were leaving to get the code again to leave the keys since nobody showed up at the reception desk. Finally shoved the keys under the door. The condo was okay shape, but dirty. At least the beds were clean. Patio was dirty. Information book had info regarding the amenities like the barbecue indicating that you will be billed if you didn't clean it. The barbecue was filthy. Had to burn off crap on the grill and I had to buy a brush to clean it before even using it. Will never stay there again. The people who own the condo should look for another management company to run their condo.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for your rating! We'd love to have you stay with us again. Thank you for choosing Rocky Now!

10/10 - 훌륭해요

Michal 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We lovet
Thank you very much for the 5 stars Michal, We'd love to have you stay with us again! Thank you, Rocky Now

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious, comfortable and quiet.
We enjoyed the location and the condo. we really liked the spa tub, it was nice to relax in it after 18 holes of golf. It was nice to able to cook the occasional meal, with the option of eating out.
답변 제공: Amanda 님, 2016년 6월 10일
Thank you for staying with us! I will pass along the review for housekeeping regard your your review. We hope to see you again! Happy travels!

10/10 - 훌륭해요

John 님, Grande Prairie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
Very spacious, clean and well appointed 2 bedroom condo with office. Would not hesitate to recommend to anyone staying in the area. Will stay there again.
Thank you for the review John, We cannot wait to have you stay with us again! Until next time! Rocky Now

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for the great rating! We loved having you! Happy Travels!

8/10 - 좋아요

Ke 님, Calgary

좋아요: 청결 상태, 직원 및 서비스
Three days in Invermere BC
The heating/vent syste was too loud. Bedroom was too hot and living room was cold. Cookwares and funitures are well equipped and functioning.