랭커스터 반려동물 호텔 예약

“Excellent in this price”

“My circumstances regarding my situation call for exceptions to “policy” and my rating is not due to policy per se but because I think there was very little customer service. The person at the late night window had a very detached level of concern and sadly a true lack of empathy. I may be aging myself but customer service requires the server to help the customer… basically problem solve, think outside the box, call someone, and/or at least smile. I had chosen this location and establishment...

“Didn’t receive information on checking in after sending repeat request for a PIN number for the room. Only got in room with help from cleaning lady. Odd there is no staff onsite for assistance. Very poor WiFi, tv couldn’t connect or get a signal. Room only had one night lamp, still had bugs on floor, pet potty area needed maintenance, no grass only dirt. Needed more towels. Room was very spacious.”

“My shower was clogged they didn’t come until 3 hours later still didn’t fix the issue just pooled some liquid down the drain and said it should be resolved but it didn’t called back and they never came back up! Luckily it was about 12 family together and my family and I were able to shower in a different room! The hot tub was disgusting!”

“Good. But food is a little simple. ”

“Some of the staff are very rude especially front desk Jasmine some rooms have bugs and they allow pets that are not leashed which I was frightened of when on my way to work. They do try to accommodate to switch rooms if your unhappy parking is ok but my kid car had got hit from the back while parked. Housekeeper Carmen is very nice property manager is nice.”