Verified
6/10 Okay
NITIN
May 18, 2026
Tropical Resort has an excellent location very close to Pantai Cenang, making it convenient for restaurants, shopping, and beach access. The direct access to the beach is a major plus. The property itself is a bit old but generally well maintained, although the common areas could use better upkeep.
The room service staff were polite and did a great job throughout our stay. However, the biggest issue was the attitude and professionalism of the front desk/check-in staff. From the moment we arrived, the interaction felt unwelcoming, almost as if they were doing us a favour rather than hosting guests.
We arrived around 11:30 AM and understood that official check-in was at 2 PM, possibly closer to 3 PM, which was fine. We were told we would receive a WhatsApp message once the room was ready, so we went out to explore. By 2 PM there was still no update, and when we returned around 2:15 PM it seemed they had forgotten about us before arranging the room.
There was also a leaking wash basin issue in the bathroom on the first day. A temporary fix was done initially and the issue was properly resolved the next day.
Another downside was poor enforcement of pool rules. Despite pool timings being 8 AM–8 PM, guests were in the pool till almost midnight creating noise and disturbance.
Overall, the property and location are good, but the front desk staff and hospitality management need serious improvement.



NITIN
Stayed 6 nights in May 2026






























