Dear Christopher, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Our front desk team is very attentive and available to hear you 24/7. On the other hand, it is nice knowing that you were pleased with the clean bedsheet on your bed. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Donna, We're grateful for your feedback and deeply sorry for the cleanliness issues you encountered during your visit. This is certainly not the experience we strive to provide for our guests. Please accept our sincere apologies for any inconvenience caused. Rest assured, we will take steps to address these concerns and ensure a more pleasant stay for future guests. Your satisfaction is important to us, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

We are sorry for the experience. When a reservation is made thru a third party such as Expedia, the hotel doies not have the ability to make any changes. This past weeken was EDC weekend, one of the top 3 events in Las Vegas with over 150,000 attendees. Most if not all hotels are sold out during the 3 day event. We are sad that you may wonder if we judge anyone in any way. This was simply an extremely busy weekend. with several sold out dates.

Thank you for your review.

Our apologies for the inconvenince. As an extended stay hotel, there are housekeeping guidlines that we follow. Pet fees are a hotel standard nation wide. Our apologies for the inconvenience of the bathtub.

Thank you for your review. We are happy to hear that you found our facilities clean. We wish you safe travels.

Thank you for your review. We are an extendedstay hotel, every room has a full size refrigerator and kitchen, we do not offer a pool and our breakfast offering does include oatmeal, granola bars, assorted muffins and coffee. Our hotel caters to long term buest that prefer thei privacy. We are sorry that we did not meet your needs and hope that you will consider Extended Stay America in the future.

Thank you for your review.

Yes, we offer a coffee bar with oatmeal, granola bars and muffins.

We are sorry that you did not feel good while staying with us.

Dear thalia, Thank you for reviewing your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Veronica, We appreciate your feedback regarding the shower water. Ensuring a comfortable stay is our priority, and we apologize for any inconvenience you experienced. Our team will promptly investigate this matter to find corrective measures to avoid. Thank you for bringing this to our attention, as it helps us to improve our services for future guests. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management

Thank you for your review. We hope to get a chance to earn your business again.

We look forward to seeing you again soon.

Our apologies for meeting your expectations. We wish you safe travels and hope that you will consider ESA America again in the future.

Our apologies for not meeting your expectations. We will certainly have a conversation with our team to adress the matter so it does not happen again.

We appreciate your kind words about your stay. We wish you safe travels.

Dear Rebecca, Thank you for choosing our hotel. We appreciate your feedback and sincerely apologize for the inconvenience caused by the maintenance issue and the lack of certain amenities in your room. Your comments are valuable, and we will address these concerns to enhance our services. It's heartening to hear that the staff you interacted with were pleasant and professional. We're committed to improving the overall guest experience, and your understanding is truly appreciated. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Wesley, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear Wesley, We apologize for the extended wait you experienced during check-in. Ensuring prompt and attentive service for our guests is essential, and we regret any inconvenience caused by the lack of staff availability. Your feedback is valuable, and we will address this issue with our team to prevent recurrence. We appreciate your patience and understanding and hope to have the opportunity to provide you with a more seamless experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Our apologies for the inconvenience. It is not our norm and we will be adressing this with our housekeeping and maintenance teams.

Our apoligies for the experience, We will use this as a training opportunity.

Thank yuou for your review.We appreciate your comments and wish you safe travels.

Our apologiesfor your experience. We are going to use this as a training opportunity to ensure that our guest have a better experience.

Thank you for your review. We appreciate your business.

Our apologies for the experience. We were not aware that you found anything that would affect your stay. We will take this as a training opportunity to ensure that it does not ahppen again.

Dear Derek, Thank you for your recent stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We are so glad our location worked well for you and that you appreciated being so close to Sunrise Hospital. However, we want to apologize for the issues that kept it from being perfect. Thank you for choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Joseph, We are glad to hear that you enjoyed your stay. We understand your concerns about pricing, and we truly value your feedback. Our aim is to provide exceptional value alongside our top-notch amenities and services. Thank you for choosing to stay with us and for taking the time to share your positive experience. We hope you will consider us again in the future. Sincerely,Hotel Management

Thank you for your review. We value your opinion. We wish you safe travels and hope that you come back to visit us in the near future.

Dear Marcia Lynn, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Thank you for your review, We are sorry for not meeting your expectations. We hope that youcome back and give us a chance to exceed your expectations.

Thank you for your review. We wish you safe travelsand hope that come back to visit us in the near future.

Thank you for your review. We will share your comments with the team about your experience and Angelica in particular.

Dear CAROLE, We're thrilled you found Extended Stay America convenient to Sunrise Hospital and Denny's Diner. Providing a location that suits our guests' needs is a priority for us. Thank you for choosing to stay at Las Vegas - Midtown. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management

Dear Carmelita, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Tiffany, We appreciate your feedback on your recent stay. We're sorry to hear about the issues you encountered with your room's air conditioner, outlet, and microwave. Your safety and comfort are our top priorities, and we will certainly investigate and address these concerns to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management

Dear Marvin, Thank you so much for your kind words about your stay at Extended Stay America. We're glad you found our hotel exceptionally clean and left a positive impression on your visit. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your positive review means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Yenny, Thank you for being our guest and sharing your candid review. We are continually striving to ensure a seamless stay for every guest; therefore, we are disappointed to read that your experience did not meet your expectations. We value your feedback regarding our complimentary grab-and-go breakfast and cleanliness and have addressed them with the appropriate teams for improvements. We hope you will allow us a future opportunity to welcome you back and show you a much-improved experience next time you revisit our area.Sincerely,Hotel Management

Dear Karlika, We are very sorry we failed to deliver the exceptional stay you deserved. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. Our staff works hard to provide guests with a clean and maintained suite; therefore, we apologize for the inconvenience caused while staying with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Jerry Stotts, We apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable environment for our guests. We understand your concerns and will address them with our team to ensure improvements are made. Your comfort is our priority, and we hope you'll consider giving us another chance to provide you with a more pleasant experience. Thank you for your feedback, and we apologize for any inconvenience you faced.Sincerely,Hotel Management