라우토카 빌라

"직원들의 친절."

"객실은 넓고 깨끗했고 주방이 잘 되어 있어 가족단위 여행객에게 아주 좋습니다. 수영장에도 슬라이드도 있고 각 시간대별로 activity 가 많아 아이들이 놀기에 좋습니다. 단점은 샤워물의 온도가 뜨거웠다 차가웠다 해서 불편했습니다. 또한 로비의 직원들은 친절했지만 레스토랑의 직원들은 별로 친절하지 않았고 눈을 맞추기가 어려워 추가 주문을 하기 어려웠어요. "

"I stayed for three nights with the all-inclusive option. Breakfast and dinner were served at the same restaurant, so I got bored of eating the same food for three days. Lunch was available in only one restaurant. The all-inclusive package included a separate drink menu, so I ordered from that. However, the invoice the staff gave me upon checkout listed a lot of additional drink charges. I only ordered drinks from the all-inclusive menu, so when I asked why I had to pay extra, they cut the total lists in half. When I checked the remaining lists again, they cut it in half again. It seems like the staff doesn't fully understand the all-inclusive package and aren't providing customers with the right information."