Find hotels near Le Châl, Bellevaux from ₩60,123

"We booked the stay based on very good reviews. Unfortunately we were quite disappointed. Our room had a lovely design, very warm and cosy and spacious. However, the maintenance and amenities were low. The toilet was in a very small room behind a sliding door and the light in it did not work. Upon arrival we told the manager. She said it was some kind of security delay, and the door needs to be closed for a while for it to work. We kept the door closed all night. But still no light in the morning. Asked the manager to fix- she said someone will come that day, but we remained with no light in the toilet all 4 days of our stay. They dont change towels if you dont ask. We had to use some of the towels to dry the floor next to the shower cabin. Found out that the towel drier also does not work, couldnt dry our towels. No one at the reception for hours during the day to ask for new towels. So on 2nd day we washed with wet towels. Only later in the evening we got a hold of the manager for a change of towels. The place was said to have a hot tub. When going skiing, we only book stays with a hot tub! Day after our arrival we went skiing. Came back in the afternoon, and found out the hot tub is completely cold. Asked the manager to turn in on. She said she will. Of course it was not relevant for that day. Next day came back from skiing only to find out it was still off!! Wrote the manager again how disappointed we are, and following that msg, only on our last evening it was fixed."

"Location to the slopes and town is great. "

"We had a wonderful stay here, right at the foot of the slopes. Our room was amazing as we were on the corner and had a wrap around balcony. It was clean on arrival and serviced daily. Breakfast was nice although there could have been more warm vegetarian options for my friend. The spa facilities were nice after a day on the slopes although the jacuzzi could have been a bit warmer. The staff were warm and friendly and helpful. Ski lockers were a bit small but there is a ski hire shop next door which was handy. Despite a few minor things I’ve still given it 5 stars as I would definitely stay there again and hope to next year."

"L’établissement est bien situé et agréable, et ce n’est pas un mauvais lieu en soi. Cependant, il est important d’être transparent, il est affiché comme un hôtel alors qu’il fonctionne en réalité comme une résidence autonome. Si vous recherchez un véritable hôtel avec services et accueil, ce n’est pas l’endroit adapté. Tout est en self-service, avec des démarches d’état des lieux à l’arrivée et à la sortie, et une réception non ouverte en continu, ce qui limite l’assistance. Le ménage de fin de séjour peut être facturé, mais de manière paradoxale même en payant le ménage la cuisine n’est pas incluse. Les clients paient donc un service tout en étant obligés de nettoyer eux-mêmes. La piscine est un point positif, mais très orientée familles, avec beaucoup de bruit et des plongeons fréquents malgré les règles affichées. Les horaires sont excessivement déséquilibrés, avec un check-in tardif à 17h et un check-out à 10h, ce qui est peu raisonnable. Finalement l’attitude de la cheffe d’équipe, une dame d’un certain âge aux cheveux courts, a totalement gâché la fin de l’expérience. Depuis le premier jour un manque totale d’amabilité, soupirs, regards déplacés et ton sec, même pour de simples demandes. Lors de l’état des lieux de sortie, à 10h du check-out elle nous a demandé de quitter le logement immédiatement malgré le fait d’être déjà prêts avec nos bagages, avec une attitude froide et autoritaire. Expérience finale négative."