Le Grand Serre Vacation Rentals

"Not sure if it was because it was end of season but whole area in need of some tlc. Restaurant closed apart from pre ordered breakfast. Kitchen drawers had food bits in them an floor dirty. Not shown where bins or indoor pool was on arrival. Chair broken. A shame as has potential."

"My stay was exceptionally comfortable in all respects--the staff was notably helpful and accommodating."

"Ideal overnight stop on our way to S of France. Easy off & on motorway, safe parking, clean quiet room with comfy beds and a delicious meal with excellent and attentive service in the Bistrot. We will be returning!"

"The hotel was not as advertised on the hotels.com website. Did not know there would be a self check-in with no idea what to do upon arrival. Fortunately, there were people coming out of the hotel and this enabled us to get into the locked lobby. Otherwise, we would have been left stranded outside with no communication or direction. The reported instructions for how to access this hotel came 90 minutes after we were already heading up to our rooms. As we stood in the lobby trying to figure out how to check in with no staff, it became very frustrating. When we reached someone on the lobby desk phone, we were then put on hold for 25 minutes. This caused more frustration. Had we known this was an unstaffed hotel, we would have chosen some other location. Fortunately, for others who were also having the same experience and didn't know how to access an unstaffed hotel, we were also coming out of the lobby, and kindly let them in so they could go through the experience we just had. You even had to make your own room key. Rooms were good, but overall, not a good experience after a day of traveling."

"Lovely hotel. Great location near to shops and restaurants. Nice staff. Amazing pool that the kids enjoyed thoroughly. Would come back again! "

"Passage d’une nuit dans cet hotel propre, bonne literie et personnel sympathique. Si je dois revenir au festival de Vienne j’y séjournerai a nouveau."

"Very expensive for tiny room with dirty mouldy shower,not even a kettle ,air conditioning/vent did not work the toilet did not flush properly.All for £104 as a frequent user of Hotels.com I will need to consider future options if you are recommending hotels of this dreadful quality to long time clients like myself."

"Unique hotel in a great location. The gardens and pool area were spectacular. I thought we were in a movie scene! Highly recommend. "

"Outside dining area and garden is lovely and food was excellent"