르모인, 펜실베이니아의 수영장이 있는 호텔

“The door handle broke, trapping me in my room. I was unable to get out. When I discussed this with the manager the next day, I was told that I would get a partial refund. I thought this was fair and satisfactory. Yet when I followed up regarding the status of the refund, I was told that I had to handle this with Expedia. So there maintenance problem, which put me at risk, is not my responsibility? That is a failure to take responsibility for customer service. (And there was no shampoo, so...

“It was ok”