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Hostellerie du Pas de L'Ours Relais et Chateaux

5.0 star property
Guests can unwind with a massage after dining at Michelin-starred restaurants, then explore the beautiful surroundings by bike or garden stroll.

Choose dates to view prices

Hostellerie du Pas de L'Ours Relais et Chateaux near Rue du Prado offers a luxurious retreat for families and golf enthusiasts. Enjoy the golf course, poolside bar, garden, playground, high-speed WiFi, two restaurants (one Michelin-starred), and l'Alpage spa.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite

Loft Suite | Premium bedding, minibar, in-room safe, desk

Loft Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Open Suite

Open Suite | Premium bedding, minibar, in-room safe, desk

Open Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Premium bedding, minibar, in-room safe, desk

Family Suite

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Chalet Suite

Chalet Suite | Premium bedding, minibar, in-room safe, desk

Chalet Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite des Ours

Suite des Ours | Premium bedding, minibar, in-room safe, desk

Suite des Ours

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite Polaire - 2 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 2 persons

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Polaire - 4 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 4 persons

  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Located in Lens, Hostellerie du Pas de L'Ours Relais et Chateaux is in the city center and next to a golf course. Golf Club Crans-sur-Sierre and Leukerbad-Therme are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Rue du Prado. Alpentherme Thermal Baths and Grimentz Ski Resort are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowshoeing. Visit our Lens travel guide
Map
Rue du pas de l'Ours 41, Lens, 3963

What's nearby

  • Verdets
    Verdets
    1 min walk - 0.0 km
  • Crans-Cry d'Er Gondola
    6 min walk - 0.6 km
  • Rue du Prado
    8 min walk - 0.7 km
  • Golf Club Crans-sur-Sierre
    11 min walk - 0.9 km
  • Montana - Cry d'Er Gondola
    4 min drive - 1.8 km

Getting around

  • Randogne Montana Station
    4 min drive
  • Sion (SIR)
    32 min drive

Restaurants

  • Restaurant Molino
    7 min walk
  • Zerodix
    9 min walk
  • Café Bar 1900
    8 min walk
  • Taillens
    10 min walk
  • Alaïa Lodge
    12 min walk

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Luxury family-friendly hotel near Rue du Prado
Located close to Golf Club Crans-sur-Sierre, Hostellerie du Pas de L'Ours Relais et Chateaux provides an adjacent golf course, a poolside bar, and a terrace. Active travelers can enjoy cycling at this hotel. Treat yourself to a manicure/pedicure, a massage, or hydrotherapy at l'Alpage, the onsite spa. At the two on-site restaurants, enjoy lunch, dinner, light fare, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Continental breakfast (surcharge), a free area shuttle, and bike rentals
  • Valet parking (surcharge), babysitting (surcharge), and barbecue grills
  • Snow sports gear, a porter/bellhop, and concierge services
Room features
All guestrooms at Hostellerie du Pas de L'Ours Relais et Chateaux offer comforts such as premium bedding and bathrobes, as well as amenities like free WiFi and safes.
More amenities include:
  • Jetted tubs, designer toiletries, and hair dryers
  • Balconies, childcare services, and heating

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Secured, covered valet parking on site (CHF 35 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CHF 39 for adults and CHF 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistrot Des Ours
  • L Ours

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 50 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CHF 39 for adults and CHF 20 for children
  • Covered valet parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

Does Hostellerie du Pas de L'Ours Relais et Chateaux have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hostellerie du Pas de L'Ours Relais et Chateaux pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 50 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for CHF 35 per day.

What time is check-in at Hostellerie du Pas de L'Ours Relais et Chateaux?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hostellerie du Pas de L'Ours Relais et Chateaux?

Check-out is at noon.

Does Hostellerie du Pas de L'Ours Relais et Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hostellerie du Pas de L'Ours Relais et Chateaux located?

This family-friendly Lens hotel is located in the mountains, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. Leukerbad-Therme and Alpentherme Thermal Baths are also within 25 mi (40 km).

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Reviews

Hostellerie du Pas de L'Ours Relais et Chateaux Reviews

10

Exceptional

10

Cleanliness

9.4

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 19 out of 20 reviews
Rating 8 - Good. 1 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

Reviews

Verified

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Best dining in town, lovely chalet feel rooms.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great localion. Amazing atmosphere and very kind and professional staff
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabuleux !

Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !). Les restaurants de l'hotel sont excellents.
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful chalet style hotel.

We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.
Verified

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel avec un excellent accueil

Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.
Verified

10/10 Excellent

JMG

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tobias Lyck Bjært

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort