Verified
10/10 Excellent
Florian
Feb 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Florian
Stayed 1 night in Dec 2024
Hostellerie du Pas de L'Ours Relais et Chateaux
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Photo gallery for Hostellerie du Pas de L'Ours Relais et Chateaux
Luxury
5.0 star property
10
Exceptional
Alpine chalet with dual pools
Mountain elegance meets culinary excellence at this Relais et Chateaux property with its Michelin-starred restaurant in a charming chalet setting. Guests can unwind with hot stone massages at l'Alpage spa, sip drinks poolside, or enjoy indoor and outdoor swimming after a day of mountain activities.
Popular amenities
- Pool
- Hot tub
- Spa
- Pet friendly
- Free WiFi
- Restaurant
The current price is ₩955,705
₩955,705
₩1,011,026 total
includes taxes & fees
Jun 15 - Jun 16
Room options
Check availability for these dates
Available filters for rooms
Showing 9 of 9 rooms
View all photos for Standard Double Room
Standard Double Room
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 25 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
- Free WiFi
View all photos for Junior Suite
Junior Suite
- 45 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
- Free WiFi
View all photos for Loft Suite
Loft Suite
- 65 sq m
- 1 bedroom
- Sleeps 3
- 1 Queen Bed
- Free WiFi
View all photos for Open Suite
Open Suite
- 65 sq m
- 1 bedroom
- Sleeps 3
- 1 Queen Bed
- Free WiFi
View all photos for Family Suite
Family Suite
- 75 sq m
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 1 Queen Bed
- Free WiFi
View all photos for Chalet Suite
Chalet Suite
- 1 bedroom
- Sleeps 3
- 1 Double Bed
- Free WiFi
View all photos for Suite des Ours
Suite des Ours
- 3 bedrooms
- Sleeps 6
- 3 Double Beds
- Free WiFi
View all photos for Suite Polaire - 2 persons
Suite Polaire - 2 persons
- Sleeps 3
- 1 Double Bed
- Free WiFi
View all photos for Suite Polaire - 4 persons
Suite Polaire - 4 persons
- Sleeps 4
- 2 Double Beds
- Free WiFi
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About the neighborhood
Located in Lens, Hostellerie du Pas de L'Ours Relais et Chateaux is in the city center and next to a golf course. Golf Club Crans-sur-Sierre and Leukerbad-Therme are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Rue du Prado. Alpentherme Thermal Baths and Grimentz Ski Resort are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and ice skating. Visit our Lens travel guide
Rue du pas de l'Ours 41, Lens, 3963
What's nearby
Verdets1 min walk - 0.0 km- Crans-Cry d'Er Gondola6 min walk - 0.6 km
- Rue du Prado8 min walk - 0.7 km
- Golf Club Crans-sur-Sierre11 min walk - 0.9 km
- Montana - Cry d'Er Gondola5 min drive - 2.5 km
Getting around
- Randogne Montana Station4 min drive
- Sion (SIR)32 min drive
Restaurants
- Zerodix9 min walk
- Restaurant Molino7 min walk
- Café Bar 19008 min walk
- Taillens10 min walk
- Alaïa Lodge12 min walk
About this property
Hostellerie du Pas de L'Ours Relais et Chateaux
- Luxury family-friendly hotel near Golf Club Crans-sur-Sierre
- Located close to Rue du Prado, Hostellerie du Pas de L'Ours Relais et Chateaux provides an adjacent golf course, a poolside bar, and a terrace. Active travelers can enjoy cycling at this hotel. Treat yourself to a body wrap, a manicure/pedicure, or a body scrub at l'Alpage, the onsite spa. At the two on-site restaurants, enjoy lunch, dinner, light fare, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with a garden and a playground.
- Other perks at this hotel include:
- An indoor pool and an outdoor pool
- Continental breakfast (surcharge), a free area shuttle, and bike rentals
- Valet parking (surcharge), babysitting (surcharge), and a front-desk safe
- Tour/ticket assistance, wedding services, and an elevator
- Room features
- All guestrooms at Hostellerie du Pas de L'Ours Relais et Chateaux offer comforts such as premium bedding and bathrobes, as well as amenities like free WiFi and safes.
- More amenities include:
- Jetted tubs, designer toiletries, and hair dryers
- Balconies, childcare services, and heating
Awards and affiliations
- The property is a member of Relais & Chateaux.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Roundtrip airport shuttle (surcharge)
- Free area shuttle
- Secured, covered valet parking on site (CHF 35 per day)
Food and drink
- Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CHF 39 for adults and CHF 20 for children
- 2 restaurants
- A bar/lounge
- A poolside bar
- Snack bar/deli
Restaurants on site
- Bistrot Des Ours
- L Ours
Things to do
- Bicycle rentals
- Billiards/pool table
- Full-service spa
- Health club
- Hot tub
- Indoor pool
- Library
- Outdoor pool
- Playground
- Sauna
- Ski equipment rentals
- Ski passes
- Ski storage
- Snow sports gear
- Steam room
Family friendly
- Free area shuttle
- In-room babysitting (surcharge)
- Indoor pool
- Laundry facilities
- Outdoor pool
- Playground
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Free newspapers in lobby
- Gift shop/newsstand
- Hair salon
- Laundry facilities
- Limited-hour front desk
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Wedding services
Business services
- Business center
- Conference space
- Meeting room
Outdoors
- Barbecue grill
- Garden
- In the mountains
- Terrace
Full-service spa
- 5 treatment rooms
- Body scrubs
- Body wraps
- Couples treatment rooms
- Deep-tissue massages
- Facials
- Hot stone massages
- Hydrotherapy
- Manicures/pedicures
- Sauna
- Spa open daily
- Sports massages
- Steam room
- Thai massages
- Turkish bath
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessible (may have limitations)
More
- 3 floors
- Banquet hall
- Fireplace in lobby
- Smoking not allowed
Room amenities
Bedroom
- Blackout drapes
- Premium bedding
Bathroom
- Bathrobes
- Designer toiletries
- Hair dryer
- Jetted bathtub
- Separate bathtub and shower
- Slippers
- Towels provided
Entertainment
- Flat-screen TV
Food and drink
- Free bottled water
- Limited room service
- Minibar
More
- Desk
- Free daily newspapers
- Heating
- Iron/ironing board on request
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of CHF 50 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.0 per day
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property.
Optional extras
- Fee for continental breakfast: approximately CHF 39 for adults and CHF 20 for children
- Covered valet parking fee: CHF 35 per day
- Pet fee: CHF 50 per pet, per night
- Rollaway bed fee: CHF 150.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.
Frequently asked questions
Does Hostellerie du Pas de L'Ours Relais et Chateaux have a pool?
Yes, this property has an indoor pool and an outdoor pool.
How much does it cost to stay at Hostellerie du Pas de L'Ours Relais et Chateaux?
As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Hostellerie du Pas de L'Ours Relais et Chateaux on Jun 15, 2026 start from ₩955,705, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hostellerie du Pas de L'Ours Relais et Chateaux pet-friendly?
Yes, pets are allowed at this property. There's a fee of CHF 50 per pet, per night. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Valet parking is available for CHF 35 per day.
What time is check-in at Hostellerie du Pas de L'Ours Relais et Chateaux?
Check-in start time: 3 PM; Check-in end time: 11 PM.
What time is check-out at Hostellerie du Pas de L'Ours Relais et Chateaux?
Check-out is at noon.
Does Hostellerie du Pas de L'Ours Relais et Chateaux provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hostellerie du Pas de L'Ours Relais et Chateaux located?
This family-friendly Lens hotel is located in the mountains, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. Leukerbad-Therme and Alpentherme Thermal Baths are also within 25 mi (40 km).
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Reviews
Hostellerie du Pas de L'Ours Relais et Chateaux Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
9.4
Location
9.8
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 19 out of 20 reviews
10 - Excellent
19
Rating 8 - Good. 1 out of 20 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 20 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 20 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 20 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
rosa
Jul 21, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great localion. Amazing atmosphere and very kind and professional staff
rosa
Stayed 2 nights in Jul 2025
Verified
10/10 Excellent
Verified traveler
Sep 6, 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Verified traveler
Stayed 1 night in Sep 2019
Verified
10/10 Excellent
Verified traveler
Apr 15, 2019
Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Verified traveler
Stayed 1 night in Apr 2019
Verified
10/10 Excellent
Verified traveler
Dec 24, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Verified traveler
Stayed 2 nights in Dec 2018
Verified
10/10 Excellent
sophie
Feb 24, 2015
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux !
Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !).
Les restaurants de l'hotel sont excellents.
sophie
Verified
10/10 Excellent
Sarah
Apr 8, 2014
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful chalet style hotel.
We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.
Sarah
Verified
10/10 Excellent
Gilles
Jan 31, 2014
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel avec un excellent accueil
Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.
Gilles
Verified
10/10 Excellent
JMG
Dec 26, 2025
JMG
Stayed 1 night in Nov 2025
Verified
10/10 Excellent
Tobias Lyck Bjært
Aug 23, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tobias Lyck Bjært
Stayed 1 night in Aug 2025
Verified
10/10 Excellent
Joe
Jul 28, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Joe
Stayed 1 night in Jul 2025
Verified
10/10 Excellent
Carmen
Aug 18, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carmen
Stayed 1 night in Aug 2024
Verified
10/10 Excellent
Olivia
Apr 15, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olivia
Stayed 2 nights in Apr 2019
Verified
10/10 Excellent
Thierry
Jan 22, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thierry
Stayed 1 night in Jan 2018
Verified
10/10 Excellent
Yves
Jan 14, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yves
Stayed 2 nights in Jan 2018
Verified
10/10 Excellent
Hugo
Oct 15, 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hugo
Stayed 1 night in Oct 2017
Verified
8/10 Good
Verified traveler
Sep 11, 2017
Liked: Cleanliness, property conditions & facilities, room comfort
Verified traveler
Stayed 6 nights in Sep 2017
Verified
10/10 Excellent
Patricia
Jan 28, 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patricia
Verified
10/10 Excellent
Verified traveler
Dec 3, 2016
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveler
Verified
10/10 Excellent
Verified traveler
Apr 22, 2014
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort