“DO NOT STAY AT THIS HOTEL!!!
Absolutely disgusting experience. The room was filthy, the bed was soiled, and the pillows smelled like vomit. Kimany was horrible and completely unhelpful while I struggled to get assistance, with my 6-year-old son falling asleep on the lobby couch.
Thankfully, Sherma saved the night. She saw what was happening, stepped in, and actually helped us when no one else would. I’m extremely grateful for her kindness and professionalism. She was the only positive part of...
“My stay at Sonesta Maho Beach Resort was disappointing for an all-inclusive property. Amenities were limited, especially the liquor selection, with no upgrade options. The room was also uncomfortable, with an uneven bed and intermittent air conditioning.
Onika at the front desk was a standout—very helpful, accommodating, and genuinely tried to resolve our concerns. She is a great asset to the hotel.
Overall, the property needs significant upgrades in amenities and room quality, as it did not...
“The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe.
When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent...