El Polo Hotel & Suites

Property class: 4

Choose dates to view prices

Reviews

8.6 out of 10
Excellent
Located close to United States of America Embassy Lima and San Pablo Clinic, El Polo Hotel & Suites provides a garden, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, Polo Bistro, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and conference space.
The current price is ₩199,037
₩218,941 total
Oct 31 - Nov 1

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Room

A hotel room with a large bed, a bedside table with a lamp, a mirror, and a green abstract painting on the wall.

Premium Room

9.0 out of 10
Wonderful
(10 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Double Beds

A hotel room with two beds, wooden flooring, a red curtain, a colorful abstract painting, and a nightstand with a lamp.

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Senior Suite, 1 Queen Bed

A hotel room with a bed, a desk, a chair, and a TV.

Senior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a red curtain, a striped armchair, and a table with a red cup and a magazine.

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite, 2 Double Beds

A hotel room with two beds, wooden flooring, a red curtain, a colorful abstract painting, and a nightstand with a lamp.

Senior Suite, 2 Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Suite

A living room with a sofa, armchair, and a coffee table. There is a painting on the wall and a door in the background.

Grand Suite

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Santiago de Surco is home to El Polo Hotel & Suites. Jockey Plaza and Larcomar Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore John F. Kennedy Park and Miraflores Central Park. United States of America Embassy Lima and Jockey Exhibition Center are two other places to visit that come recommended. Visit our Santiago de Surco travel guide
Map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33

What's nearby

  • Centro Comercial El Polo
    1 min walk - 0.1 km
  • United States of America Embassy Lima
    2 min walk - 0.2 km
  • ESAN University
    15 min walk - 1.3 km
  • Jockey Exhibition Center
    5 min drive - 2.3 km
  • Jockey Plaza
    5 min drive - 1.9 km

Getting around

  • Evitamiento Station
    7 min drive
  • Santa Clara Station
    19 min drive
  • Jorge Chávez Intl. Airport (LIM)
    41 min drive

Restaurants

  • Starbucks
    3 min walk
  • Isolina Taberna Peruana
    4 min walk
  • Bonpan
    5 min walk
  • McDonald's
    2 min walk
  • Maria Almenara
    5 min walk

About this property

El Polo Hotel & Suites

  • Upscale hotel near United States of America Embassy Lima
  • Located close to San Pablo Clinic and Clínica Internacional, Sede Surco, El Polo Hotel & Suites provides a garden, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, Polo Bistro, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and conference space.
  • Other perks at this hotel include:
    • Free self parking
    • Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
    • A 24-hour front desk, a front-desk safe, and multilingual staff
  • Room features
  • All 60 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
  • More conveniences in all rooms include:
    • Down comforters and day beds
    • Bidets, free toiletries, and hair dryers
    • 32-inch LED TVs with cable channels
    • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Polo Bistro

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 18 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20333712505

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is El Polo Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at El Polo Hotel & Suites?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at El Polo Hotel & Suites on Oct 31, 2026 start from ₩199,037, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at El Polo Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.

What time is check-out at El Polo Hotel & Suites?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does El Polo Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45 per person applies.

Where is El Polo Hotel & Suites located?

Situated in Santiago de Surco, this hotel is within a 5-minute walk of United States of America Embassy Lima and San Pablo Clinic. Clínica Internacional, Sede Surco and Jockey Exhibition Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

El Polo Hotel & Suites Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 53 out of 101 reviews
Rating 8 - Good. 27 out of 101 reviews
Rating 6 - Okay. 15 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 4 out of 101 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice/roomie room in a good location
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff was great.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room is very quiet and that is what you need in Lima. Internet speed is great. Plenty of places to hang out and restaurants
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirtiest hotel ever

Dirtiest hotel ever.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Disliked: Room comfort

not match five stars

I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel y muy buen servicio
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
Stayed 3 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2021