Verified
10/10 Excellent
James
Mar 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
James
Stayed 3 nights in Mar 2024
El Polo Hotel & Suites
4.0 star property
Guests find tranquility in a garden setting while savoring international dishes at Polo Bistro, with attentive staff ensuring a memorable experience
Choose dates to view prices
Photo gallery for El Polo Hotel & Suites
El Polo Apart Hotel & Suites in Lima's upscale Surco district offers a peaceful garden retreat and international dining at Polo Bistro. Enjoy complimentary self-parking, WiFi, and bar service. Visitors consistently praise the quality of staff attention.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Gym
- Breakfast available
The current price is ₩217,139
₩217,139
₩238,853 total
May 22 - May 23
Room options
Check availability for these dates
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Premium Room
Premium Room
9.09.0 out of 10
Wonderful
10 reviews
(10 reviews)
- 25 sq m
- Sleeps 3
- 1 Queen Bed
View all photos for Deluxe Suite, 2 Double Beds
Deluxe Suite, 2 Double Beds
10.010.0 out of 10
Exceptional
1 review
(1 review)
- 55 sq m
- Sleeps 3
- 2 Double Beds
View all photos for Senior Suite, 1 Queen Bed
Senior Suite, 1 Queen Bed
- 40 sq m
- Sleeps 3
- 1 Queen Bed
View all photos for Deluxe Suite, 1 King Bed
Deluxe Suite, 1 King Bed
7.07.0 out of 10
Good
2 reviews
(2 reviews)
- 55 sq m
- Sleeps 3
- 1 King Bed
View all photos for Senior Suite, 2 Double Beds
Senior Suite, 2 Double Beds
- 40 sq m
- Sleeps 3
- 2 Double Beds
View all photos for Grand Suite
Grand Suite
- 24 sq m
- Sleeps 3
- 1 King Bed
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About the neighborhood
Santiago de Surco is home to El Polo Hotel & Suites. Jockey Plaza and Larcomar Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore John F. Kennedy Park and Costa Verde. United States of America Embassy Lima and Jockey Exhibition Center are two other places to visit that come recommended. Visit our Santiago de Surco travel guide
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
What's nearby
- Centro Comercial El Polo1 min walk - 0.1 km
- United States of America Embassy Lima2 min walk - 0.2 km
- Gold Museum14 min walk - 1.2 km
- ESAN University15 min walk - 1.3 km
- Jockey Plaza5 min drive - 1.9 km
Getting around
- San Juan Station9 min drive
- Presbítero Maestro Station12 min drive
- Jorge Chávez Intl. Airport (LIM)41 min drive
Restaurants
- Starbucks3 min walk
- Isolina Taberna Peruana4 min walk
- McDonald's2 min walk
- Osaka3 min walk
- La Lucha El Polo2 min walk
About this property
El Polo Hotel & Suites
Upscale hotel near United States of America Embassy Lima
Located close to San Pablo Clinic and Clínica Internacional, Sede Surco, El Polo Hotel & Suites provides a garden, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, Polo Bistro, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and conference space.
Other perks at this hotel include:
- Free self parking
- Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
- 2 meeting rooms, a front-desk safe, and a banquet hall
Room features
All 60 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
- Down comforters and day beds
- Bidets, free toiletries, and hair dryers
- 32-inch LED TVs with cable channels
- Daily housekeeping, desks, and phones
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Area shuttle (surcharge)
- Limo/town car service
- Free self parking on site
- Wheelchair-accessible parking available
Food and drink
- Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
- A bar/lounge
- A restaurant
- Snack bar/deli
Restaurants on site
- Polo Bistro
Things to do
- 24-hour gym
Family friendly
- Babysitting (surcharge)
- Laundry facilities
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
- Turndown service
Business services
- 2 meeting rooms
- 700 square feet of conference space
- Computer station
Outdoors
- Garden
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Elevator
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- 2 buildings
- 7 floors
- Banquet hall
- Built in 1998
- Smoking not allowed
Room amenities
Bedroom
- Day bed
- Down comforter
- Premium bedding
Bathroom
- Bidet
- Free toiletries
- Hair dryer
- Towels provided
Entertainment
- 32-inch LED TV with cable channels
Food and drink
- Limited room service
- Minibar
More
- Air conditioning
- Desk
- Iron/ironing board on request
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately USD 18 for adults and USD 18 for children
- Airport shuttle fee: USD 45 per person (one-way)
- Airport shuttle fee per child: USD 45 (one-way)
- Late check-out is available for a fee (subject to availability)
- Facilities fee: USD 10 per person, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20333712505
We should mention
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Frequently asked questions
Is El Polo Hotel & Suites pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at El Polo Hotel & Suites?
As of May 9, 2026, prices found for a 1-night stay for 2 adults at El Polo Hotel & Suites on May 22, 2026 start from ₩217,139, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
Self parking is free at this property.
What time is check-in at El Polo Hotel & Suites?
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM.
What time is check-out at El Polo Hotel & Suites?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does El Polo Hotel & Suites provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 45 per person applies.
Where is El Polo Hotel & Suites located?
Situated in Santiago de Surco, this hotel is within a 5-minute walk of United States of America Embassy Lima and San Pablo Clinic. Clínica Internacional, Sede Surco and Jockey Exhibition Center are also within 2 mi (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
El Polo Hotel & Suites Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
9.0
Location
8.4
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 49 out of 94 reviews
10 - Excellent
49
Rating 8 - Good. 25 out of 94 reviews
8 - Good
25
Rating 6 - Okay. 14 out of 94 reviews
6 - Okay
14
Rating 4 - Poor. 2 out of 94 reviews
4 - Poor
2
Rating 2 - Terrible. 4 out of 94 reviews
2 - Terrible
4
Reviews
Verified
10/10 Excellent
KENNETH MARTINEZ
Aug 4, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
KENNETH MARTINEZ
Stayed 2 nights in Jul 2024
Verified
10/10 Excellent
Ana
Jan 27, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Ana
Stayed 3 nights in Jan 2025
Verified
10/10 Excellent
Caius
Sep 27, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Caius
Stayed 7 nights in Sep 2023
Verified
10/10 Excellent
Elizabeth
Aug 9, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Elizabeth
Stayed 1 night in Aug 2025
Verified
10/10 Excellent
Omar
Sep 14, 2022
Liked: Cleanliness, staff & service
Excellent service and rooms
Omar
Stayed 4 nights in Sep 2022
Verified
10/10 Excellent
BERTHA
Dec 18, 2025
Liked: Cleanliness, property conditions & facilities
Great
BERTHA
Stayed 1 night in Dec 2025
Verified
10/10 Excellent
Jean-Pierre
Mar 3, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Jean-Pierre
Stayed 11 nights in Feb 2023
Verified
10/10 Excellent
Christopher
May 16, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Christopher
Stayed 1 night in May 2023
Verified
2/10 Terrible
Verified traveler
Feb 28, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirtiest hotel ever
Dirtiest hotel ever.
Verified traveler
Stayed 2 nights in Feb 2025
Verified
10/10 Excellent
Rudiney
Jan 27, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Rudiney
Stayed 1 night in Nov 2024
Verified
10/10 Excellent
Gladys
Dec 15, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear location!
Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Gladys
Stayed 1 night in Dec 2022
Verified
6/10 Okay
Verified traveler
Sep 15, 2024
Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Verified traveler
Stayed 2 nights in Sep 2024
Verified
6/10 Okay
Zeng
Sep 13, 2025
Disliked: Room comfort
not match five stars
I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
Zeng
Stayed 3 nights in Sep 2025
Verified
10/10 Excellent
Juan Esteban
Mar 13, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel y muy buen servicio
Juan Esteban
Stayed 1 night in Mar 2026
Verified
10/10 Excellent
FRANCISCO
Sep 10, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
FRANCISCO
Stayed 2 nights in Sep 2022
Verified
10/10 Excellent
Omar
Apr 10, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Omar
Stayed 3 nights in Apr 2022
Verified
10/10 Excellent
CONRAD
Apr 9, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
CONRAD
Stayed 8 nights in Mar 2022
Verified
10/10 Excellent
maria
Mar 24, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
maria
Stayed 1 night in Mar 2022
Verified
10/10 Excellent
Luis Falen
Mar 5, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Luis Falen
Stayed 1 night in Feb 2022
Verified
10/10 Excellent
MARIA FERNANDA REYES
Feb 25, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
MARIA FERNANDA REYES
Stayed 3 nights in Feb 2022
Verified
8/10 Good
carolina
Feb 10, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
carolina
Stayed 1 night in Dec 2021
Verified
10/10 Excellent
Omar
Dec 15, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Omar
Stayed 4 nights in Dec 2021
Verified
8/10 Good
Luis
Aug 20, 2020
Tipo de Servicio
Servicio Regular
Luis
Stayed 1 night in Aug 2020
Verified
8/10 Good
Luis
Aug 18, 2020
Liked: Cleanliness, property conditions & facilities, room comfort
Problema con servicio de Internet
Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día
Luis
Stayed 2 nights in Aug 2020