Great hotel, staff, location but I found the bed quite uncomfortable which a shame for the price I have paid. The mattress was so soft that I had to sleep without a pillow which wasn't great for my neck. They add another slim mattress on top of the big one so it makes it even softer. The second night I removed it but it was still way too soft. Shampoo was offered but it was only volumizing shampoo... bring your own if you don't want to have mushroom hair .