Verified review
4/10 Poor
Tom
Jun 17, 2016
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Ok Hotel But Poor Area
The hotel is clean and has good decor but it is in an undeveloped area and is overpriced. We paid the same for a 4 star hotel in Ortigia which had a bigger room and proper restaurant.
To get to the main Lipari town you need to get on a local bus which takes about 15 minutes. The area is a bit run down with no decent restaurants.
The wifi didn't work in our room during the evening. Other people were more fortunate. We must have been in a black spot. The staff didn't help with this problem. They said they would make sure it would work but nothing was fixed. This is very poor for a hotel of this price. The advertising says the wifi is free so I think this is a trick as they know it doesn't work so you can't complain and get money back owing to it being "free".
The breakfast was disappointing as there was no restaurant in the hotel and the food was brought in each day. The first day was pre-packaged croissants and packet desiccated toast but later on they brought fresh pastries. The fruit wasn't very fresh. It wasn't up to a hotel breakfast standard.
In the evening the staff weren't around and there were no tea/coffee making facilities. The staff who serve the breakfast and drinks were larking around one day and smoking in the hotel which seemed rather amateur.
The photos on the website are a lot more glamorous than the reality.