Dear Guest, Thank you for staying with us and for your feedback. As Janelas Verdes is located in the neighborhood of Lapa, an historic district which retains much of its traditional old charm. Our location in reality is far enough from the very touristic quarters but near enough to easily walk there, enjoying the local flair on the way. Concerning the absence of fridge in your room, we have room service 24h a day and also two honesty bars at our public areas, in the case you want something fresh. We look forward to have the pleasure of welcoming you again and have the opportunity to offer you a most pleasant stay. Yours sincerely, Diogo Laranjo General Manager

Dear Jorge,We are delighted that you enjoyed your stay with us.As Janelas Verdes is small mansion from the 18th century nestled in the charming Lapa neighborhood, known for its rich history and a predominantly local population. Looking forward to have the pleasure of welcoming you back to our beautiful city and having the opportunity to offer you another pleasant stay.Kindest regards,Diogo Laranjo General Manager

Dear Sheila Ann,Thank you for staying with us and for your nice review! We are happy to know that you had a lovely stay with us and that you're already looking forward to returning. We are glad that you found our staff fantastic and that you enjoyed the comfort and tranquility of your room. It is also wonderful to know that you found our breakfast delicious and that you were able to enjoy our rooftop terrace as a fantastic spot to unwind at the end of the day.We're pleased to hear that you enjoyed our location. As Janelas Verdes is situated in the neighborhood of Lapa, an historic district that retains much of its traditional charm. This area is not so crowded and touristic as other historic quarters, like Bairro Alto and Chiado, but near enough to tranquilly walk there, enjoying the local flair on the way.We can't wait to welcome you back for another wonderful stay. Until then, safe travels and we look forward to hosting you again soon!Warmest regards,Diogo LaranjoGeneral Manager

Dear David,We acknowledge your feedback, but it's important to highlight that your review doesn't seem to be a serious evaluation. Your decision to leave before check-in, driven by a desire to stay at a friend's hotel, influenced the tone of your comments. Notably, you did not provide any comments regarding the property being 'old.' We want to emphasize that our establishment prides itself for its cleanliness and its charm as a boutique hotel from the 18th century, and it requires a certain cultural appreciation and sophistication to distinguish between the vintage charm and an outdated appearance.We will keep working hard to provide a service of excellence from which we are recognized.Best regards,Diogo LaranjoGeneral Manager

Estimado Miguel,As Janelas Verdes está ubicada en una zona residencial del viejo barrio aristocrático Lapa y junto del popular Barrio de Madragoa (pegado con Barrio Alto).Explorar el barrio es una oportunidad de sentir el estilo de vida de los barrios menos turísticos y aun así de los más auténticos de Lisboa.En realidad, nuestra ubicación es lo suficientemente lejos de los concurridos barrios turísticos, pero suficientemente cerca para llegar allí caminando y así, de paso, disfrutar de la auténtica vida de la gente de Lisboa.Esperamos tener el placer de recibirle una otra vez con nosotros.Saludos cordiales,Diogo LaranjoDirector General

Dear Celia,Thank you very much for staying with us and for sharing your thoughts.We are happy to read that you appreciated your stay at our charming 18th century mansion.The old school charm is what we want to preserve, the best way we can, not only in the common areas but also in the rooms. The traditional ambience combined with nowadays comfort pleases people from different ages that appreciate old fashioned charm but with todays technologies and up to date equipment.We value all Guests feedback and we will keep on working hard in order to offer them a most pleasant stay. Looking forward to welcoming you again to our magical city.Best regards,Diogo LaranjoGeneral Manager

Dear Kim,Thank you very much for staying with us and for the opportunity to clarify some points. We are very happy that you particularly liked our home feel and our friendly staff but we were also genuinely concerned and taken aback by your review.We deeply regret that your experience did not meet your expectations, especially with regards to the noise issue. This should not have happened and we will address it with our team to avoid it from happen again.We always encourage our Guests to inform our staff of any problem and we will try to fix it right away or find a suitable alternative to guarantee the most comfort possible to our guests.Looking forward to welcoming you again and having the opportunity to offer you a most pleasant stay.Kind regards, Diogo Laranjo General Manager

Dear Lon,Thank you for taking the time to provide us with your feedback following your recent stay with us.Reading your review brought us immense joy, especially your recognition of the unique qualities that make our hotel so special. Your recognition of this distinction is truly encouraging, and we thank you for it!Elsa is indeed a valuable member of our friendly team, and we will be sure to pass on your kind words to her. Providing exceptional service and ensuring our Guests feel at home is at the core of our mission. Our entire team will surely appreciate your kind words and feedback. Thank you!We look forward to welcoming you back soon at our beautiful city.Warmest Regards,Diogo LaranjoGeneral Manager