Dear Mr. Hyekyung, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Cristóvão Silva - Guest Experience Manager

Dear Guest, We are very happy to know that you had a thoroughly enjoyable stay with us! Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Cristóvão Silva - Guest Experience Manager

Dear Mr. Hoon, Thank you for your review. We hope to see you soon. Best regards, Cristóvão Silva - Real Experience Manager

Dear Kathryn,It was a real pleasure to read your kind words.We look forward to welcoming you again to the our Hotel.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Luiza,Thank you for your comments and service description.We look forward to welcoming you again very soon.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Mark,We are very proud with your positive comment regarding our Hotel.Thank you for taking the time to leave us your feedback and kind words.We look forward to welcoming you again.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Ekaterina,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Victoria,Thank you so much for your constructive comments and review. Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Lois,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Brad,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Sandra,Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.We are happy to know that you had a thoroughly enjoyable stay with us.We look forward to welcoming you again to our Hotel.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Penelope,Thank you for the comment and for leaving us your great opinion of our Hotel.It’s very special for us to learn that your experience was great.It's for comments like yours that our team works daily.We are very happy that you want to return and we look forward to welcoming you again.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Paul,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Luiza,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Estimada senhora Maria Luisa,Agradecemos o seu feedback.Lamentamos toda a situação e o seu desagrado com o nosso serviço, que não reflete em nada o que pretendemos que os nossos clientes sintam quando hospedados connosco. Seguramente que o seu feedback será analizado pelos departamentos envolvidos e que iremos fazer o nosso melhor para que situações com as descritas não voltem a acontecer com os nossos clientes.Esperamos ter uma nova oportunidade de mostrar que o nosso serviço não é este que sentiu. Caso pretenda regressar, não hesite em contactar-nos diretamente para que possamos preparar a sua experiência de uma outra forma.Melhores cumprimentos,Cristóvão Silva - Guest Experience Manager

Dear Timothy,Thank you for the rating given.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Rosana,We are very happy to know that you had a thoroughly enjoyable stay with us!Thank you so much for your review and we look forward to welcoming you again, hopefully soon.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Monyse,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Anne,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Anne,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Guest,Thank you so much for your constructive comments and review. It was a real pleasure to read your review and how much you have enjoyed your stay with us.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.Just for information our transfer has a fee of 70,00 per trip on a private car with a maximum occupancy of 3 persons + luggage.We look forward to welcoming you again, hopefully soon.Kind regards,Cristóvão Silva - Guest Experience Manager

Estimada Carmen,Es con orgullo que vemos que usted ha tenido una estancia muy agradable con nosotros y que se han quedado impresionados con nuestro servicio.Muchas gracias por su opinión y esperamos poder receberlo de nuevo para más una experiencia de calidad.Saludos cordiales,Cristóvão Silva - Guest Experience Manager

Cher Paul et Louise,Nous avons apprécié beaucoup votre commentaire, ainsi que la note maximale attribuée à notre hôtel et au notre service.Nous espérons vous accueillir à nouveau.Cordialement,Cristóvão Silva - Guest Experience Manager

Caro Adriano, Muito lhe agradecemos a nota máxima atribuida ao nosso hotel.É com orgulho que constatamos a sua felicidade perante a sua estadia connosco.Esperamos poder recebê-lo novamente em breve no nosso Hotel.Melhores cumprimentos,Cristóvão Silva - Guest Experience Manager

Dear Keith,It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff and for taking the time to write so many details regarding our service. It will be most certainly helpful for our future Guests.We will get your comments to our team. Our guest satisfaction is our daily motivation, and it's always an honor to find out that our Guests were very happy with their stay.We look forward to welcoming you again, hopefully soon.Best regards,Cristóvão Silva - Guest Experience Manager

Dear Mikko,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Caro Luiza, Muito lhe agradecemos a nota máxima atribuida ao nosso hotel.É com orgulho que constatamos a sua felicidade perante a sua estadia connosco.Esperamos poder recebê-lo novamente em breve no nosso Hotel.Melhores cumprimentos,Cristóvão Silva - Guest Experience Manager

Dear Frederik,Thank you for mentioning our location as one of our best assets.We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Guest,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear David,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Bonnie,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Marianne,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Frederik,Your feedback is very important to us as well as appreciated, as it helps us to achieve our aim of constantly improving our service according to our Guests' preferences and needs. We hope that, despite of this, we will be able to welcome you back to our Hotel. Please do not hesitate to contact us for any information or assistance you might require.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Tracy,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,Cristóvão Silva - Guest Experience Manager

Dear Igor,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Frederik,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Mr. Rory,Thank you for your review.We hope to see you soon. Best regards, Cristóvão Silva - Guest Experience Manager

Greachte Tom,Zeer waarderen uw commentaar, evenals de maximale score toegewezen aan ons hotel en onze service.Wij hopen u te mogen verwelkomen terug met de superieure kwaliteit die betrekking heeft naar ons hotel, evenals een van de andere Real Hotel Group.groet,Cristóvão Silva - Guest Experience ManagerOpmerking: Dit bericht werd met behulp van een vertaalprogramma geschreven dus we verontschuldigen voor eventuele fouten die kunnen bestaan

Dear Minoru,Thank you for your review.We hope to see you soon. Best regards, Cristóvão Silva - Guest Experience Manager

Dear John,Thank you for the rating given and for having such a great opinion of our hotel.We look forward to welcoming you again, hopefully soon at the Grande Real Villa Itália Hotel & Spa.Kind Regards,Cristóvão Silva - Guest Experience Manager

Dear Janet,Thank you for your review.We hope to see you soon. Best regards, Cristóvão Silva - Guest Experience Manager

Dear João,We are very proud with your positive comment regarding our Hotel.Thank you for taking the time to leave us your feedback and kind words.We look forward to welcoming you again.Kind regards, Cristóvão Silva - Guest Experience Manager

Dear David,Thank you for your polite and kind comments.We always try to get the small details to make big differences and our main objective is that the customer feels it. Your review lets us know that you felt exactly what we want our Guests to feel.It is really gratifying to learn how enjoyable your stay was and that you were pleased with our service and staff.Thank you so much for taking the time to leave us your kind review. We look forward to welcoming you again in the near future.Kind regards, Cristóvão Silva - Guest Experience Manager

Dear Bianca,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service. It is always a pleasure to know that we are able to exceed our Guests' expectations. Thank you so much for your constructive comments and reviews.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,Cristóvão Silva - Guest Experience Manager