“The advertised amenities didn’t match the property. The swimming pool shown on Expedia was not available at the hotel. Additionally, the air-conditioning in our initial room was non-functional. When we requested a room change, the staff accommodated us promptly, though they expressed surprise at the issue, insisting the room had never presented problems before. While management was ultimately helpful in relocating us, the initial dismissal of our concern was disappointing.”
“The advertised amenities didn’t match the property. The swimming pool shown on Expedia was not available at the hotel. Additionally, the air-conditioning in our initial room was non-functional. When we requested a room change, the staff accommodated us promptly, though they expressed surprise at the issue, insisting the room had never presented problems before. While management was ultimately helpful in relocating us, the initial dismissal of our concern was disappointing.”
John