“Lovely hotel, great view etc but without onsite staff guests left to fend for themselves when there is no heating control in room on cold autumn nights. Wifi too intermittent to stream netflix on tv.
Worst of all contracted booking with Expedia said 11 am check out but written instructions from hotel said 10 am check out. Could not be bothered to walk to sister hotel to sort but felt very devalued as s customer. Also hotel could send pre email to save guests trying to check into hotel to find...