Hotel reception staff (Monika) extremely helpful, warm and welcoming, particularly when booking and no twin beds advertised on web site, even though available. She released one for us. Room was small, but spotlessly clean, although tired and in need of updating. View of Thames. TV impossible to watch as pixellating constantly. Beds extremely comfortable, power shower and small bath. Cold buffet breakfast very good and plenty of variety. A lot of steps to climb to 2nd floor, so not suitable for anyone with a disability and no lift. No parking when it states on website there is. Room faced onto river so very quiet at night, even with window open. Excellent location as 5 minute walk into main town area and to river. Would stay again at the price as good value for money in Richmond!