1/5 너무 별로예요
Becky 님, Los Ángeles
단체 여행, 연인과의 여행
29 11월 2020
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I stayed at the Riu all adults for 3 nights, unfortunately why I state that I had a terrible experience was because someone went into our room Sat Morning and stole all of my money out of my wallet. My wallet was left on top of the dresser by the television, woke up at 6:15 am to catch the sunrise at 6:42 am, left the room at about 6:35 am and made my way to the lobby on floor zero to see the view. When I came back my wallet was empty, after reporting it the hotel conducted what you call an investigation which was filling out a paper and answered a few questions. After that security walked us to our bedroom so they can also see if the money was “misplaced”somewhere else in the room. Then after a few hours someone came to our bedroom to check the key card entry’s and exits from our door. What boggled my mind is that I had proof I wasn’t in my room at 6:44 am and the sheet clearly stated there was activity at that time. The sunrise was at 6:42 and I had proof of videos and pictures with time stamps. How was I going to make it back to my room in 2 minutes? Well that was enough to conclude the investigation on their end because to them it was my partner or me doing that activity in the room. Hotel didn’t do anything for us they just told us we could leave the property and get our money back for our last unused day but we would have to leave at that very second which was about 11 am. Over 300$ Was stolen, point I was trying to prove was that someone went into our room and took it
2020년 11월에 2박 숙박함
