테라스/파티오

더 모노폴 호텔 여행 후기

5 out of 5
더 모노폴 호텔
Ul. H. Modrzejewskiej 2, Wroclaw, Lower Silesian

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 487개 이용 후기 중 324개" "
평점 8 - 좋아요. 487개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 487개 이용 후기 중 32개" "
평점 4 - 별로예요. 487개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 487개 이용 후기 중 7개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Seung Won

2023년 10월에 5박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Guest,Many thanks for your very good review of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your return whenever there is an opportunity to come to Wroclaw to receive the highest rating for the hotel this time.With best regards,

10/10 - 훌륭해요

SANGHYUB

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Malwina, Front office 님, 2021년 11월 19일
Dear Guest, Thank you for such high rating! :)

10/10 - 훌륭해요

Hoejoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good location, kind service
2021년 3월에 27박 숙박함
답변 제공: Patryk Budniewski 님, 2021년 5월 11일
Dear Sir, Thank you for such positive feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Looking forward to seeing you next time at our Hotel. Best regards, Patryk Budniewski The Monopol Hotel

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good kindly hotel and good location
2021년 2월에 1박 숙박함
답변 제공: Patryk Budniewski 님, 2021년 3월 26일
Dear Guest, Thank you for such kind feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Best regards, Patryk Budniewski The Monopol Hotel

8/10 - 좋아요

Jungeun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
안락해요
너무 넓고 좋아요...
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다
시설도 좋고 서비스도 훌륭했습니다. 음식도 맛있었습니다. 하나 아쉬운건 호텔 주차장이 협소해서 유료 주차장을 사용하는 경우가 많았습니다.
2019년 11월에 9박 숙박함
답변 제공: Patryk Budniewski 님, 2019년 11월 28일
Dear Guest, Thank you for your detailed and positive feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Each comment is a valuable source of motivation for improvement for us. We hope that next time You will be even more satisfied with our amenities. Best regards, Patryk Budniewski, the Monopol Hotel

8/10 - 좋아요

Chong Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Shaun Kyungsin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Hyerim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
숙소가 깨끗하고 원목 바닥, 욕실 바닥에 온돌처럼 따뜻하게 되는 기능이 맘에 드네요. 부띠끄 호텔 느낌이 났습니다.
2018년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함

8/10 - 좋아요

Mirela

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Dieses Hotel hat die Spuren eines 5 Sterne Hotels, jedoch benötigt es eine umfassende Reparatur und die Zimmer eine Grundreinigung.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Agnieszka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and lovely room. Breakfast was delicious with gluten free options available. The only disappointment was the steam room out of order.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Imogen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect luxury hotel. Very good and friendly service. Excellent breakfast.
2024년 2월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2024년 2월 12일
Dear Madam,We would like to thank you for your trust and for choosing the Monopol Hotel for your stay in Wroclaw.We are very pleased that the hotel interiors of the 130-year-old hotel made you leave with good memories. Thank you for your positive word regarding the work of my colleagues and the breakfast team I will pass your opinion on to the morning cooks who have been taking care of hotel guests for years. We are grateful for your kind words and look forward to your next visit Madam.Sincere greetings,

10/10 - 훌륭해요

matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stopped in for business, but I would reccomend staying here for pleasure also because of its proximity to old Wroclaw downtown. Spacious room, very clean, staff was attentive and quick to smile.
2024년 1월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2024년 1월 30일
Dear Sir, We would like to thank you for your confidence in choosing the Monopol Hotel Wroclaw as the place to stay. It is very nice that the hotel interior and the efforts of my colleagues have contributed to your pleasant memories and recommendation of the hotel. We look forward to welcoming you whenever you have the opportunity to visit Wrocław.

10/10 - 훌륭해요

Mariola

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very well run hotel. Attentive stuff. Great spa and delicious breakfast. Location of the hotel is hard to beat. Close to everything.
답변 제공: Tomasz Borowski 님, 2023년 12월 19일
Dear Guest,Thank you for your kind words regarding your stay. Delighted to hear the spa, breakfast, and location met your expectations. The team is committed to providing attentive service and ensuring every visit is memorable. Looking forward to welcoming you again, continuing to offer hospitality and service.Warm regards,

4/10 - 별로예요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Schlaflose Nacht!!!
Wir sind vier mal in der Nacht vom Frontdesk mit klopfen an der Tür geweckt worden, weil wir angeblich party gemacht hätten, dabei war die Party eine Etage über uns. Ich habe jedesmal gesagt, dass der Lärm nicht von uns kommt. Ich habe die ganze Nacht deshalb nicht schlafen können, da wir immer wieder geweckt wurden. Das Hotel ist sehr hellhörig! Wir haben nicht mal eine richtige Entschuldigung bekommen.
2023년 11월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 12월 19일
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disturbance caused by the confusion with the front desk and the noise from another floor. Regrettably, this disruption impacted your rest and comfort.Please be assured, your experience has been thoroughly reviewed to ensure such misunderstandings are not repeated. The team is committed to maintaining a serene environment for all guests and proper training is being emphasized to handle such situations more sensitively.We value every guest's experience and strive to provide the highest standard of service. We hope to have the opportunity to welcome you back and demonstrate the quality and care that define the hotel. On your next booking Sir, we would encourage you to contact reception in advance to prepare your stay so that you leave with complete satisfaction.Sincerely,

6/10 - 괜찮아요

Renata

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 14일
Dear MadamWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time we are very sad that you did not feel fully comfortable at the hotel. With your next reservation, we encourage you to contact the reception in advance to prepare your stay so that you leave with full satisfaction.With best regards

10/10 - 훌륭해요

Sian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, would recommend
Gorgeous hotel, beautiful pool and spa area. Staff were very nice and accommodating.
2023년 10월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Guest,I would like to express my thanks for your kind words. It is memories like yours that we are working for. I am particularly pleased to see the positive recognition of my colleagues' work.You are most welcome to come to Wroclaw whenever you have the opportunity.

10/10 - 훌륭해요

Elisabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Madam,I would like to thank you for your top rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.However, I look forward to your return whenever there is an opportunity to come to Wroclaw.With best regards,

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wondeful hotel in the center of Wrocław. Quiet room with the view on the church.
2023년 10월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear GuestThank you Sir for your kind words. It is memories like yours that we are working for. I am particularly pleased to hear that the interior and location of the 130-year-old hotel have been positively noted.You are more than welcome,

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Unheimlich….
Suite im 1. OG mit riesigen Fenstern mitten in der Fussgängerzone…. Ideal für Exhibitionisten. Suite: Schlauchartig lang und fast etwas unheimlich, sowohl der Weg dahin, wie auch das Zimmer selbst …. Schlechtes Licht-Konzept: Im riesigen Zimmer kann man vom Bett aus das Licht ablöschen, dann aber nicht wieder anzünden…. Und muss also sich durchs Dunkle tappen, wenn man auf die Toilette muss. Zimmer sehr ringförmig, hatte Musik vom Nebenzimmer die ganze Nacht hindurch. Keine Ersatzrolle WC-Papier, hatte deswegen tatsächlich ein Problem…. Rooftop-Terrasse: Bedienung alles andere als zuvorkommend. Concièrge nicht kompetent beim Beraten für ein Lokal, um Fussball zu schauen. Ich würde bei einem nächsten Breslau-Besuch ein anderes Hotel buchen.
2023년 10월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Sir,I would like to thank you for sharing your feedback on your stay at the hotel, which we read with care. I very much apologize that you were not able to fully enjoy your stay on our doorstep, especially as some things we could have remedied.You are always welcome to contact reception at any time. My colleagues are more than happy to help guests individually.Among other things, we were able to change the room to one in which you would feel more comfortable. I will pass on your words regarding the training of personnel to the relevant department managers.Negative feedback is very upsetting for us, we assure you that we are working hard on improving the mansion situation.I hope you will return so that we can fully demonstrate the standards of the Monopol Hotel.With best regards

10/10 - 훌륭해요

Ellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and facilities
Great spa facilities and very comfortable beds with nice bathrooms. The staff were friendly and helpful. Location was perfect for exploring the city and eating out.
2023년 9월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Madam,I would like to thank you for taking the time to give us your opinion and for appreciating a 130-year-old hotel.I am happy that you were able to enjoy your stay with us and that the location close to the market and the facilities in your room made you leave with positive memories. I would especially like to thank you for the positive recognition of my colleagues' work.You are most welcome,

10/10 - 훌륭해요

Tristan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear Sir,I would like to thank you for your highest rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your next visit to the hotel.With best regards,

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the higher end feel of this property. Staff was very friendly and very helpful. The amenities were great. And we were able to book special tours at the front desk. With in walking distance to shops, food, bars and the historic district of the town.
2023년 9월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear SirWe would like to thank you for taking the time to express your opinion and appreciate our 130-year-old hotel.I am pleased that you were able to enjoy your stay with us and that you liked our location near the market.I would particularly appreciate your positive comments about the work of my colleagues.We look forward to your next visit,

10/10 - 훌륭해요

theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to the Old Town Square, restaurants and shops.
2023년 9월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 26일
Dear Sir,We would like to thank you for the confidence you showed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.I am glad that the central location of the hotel in the historic heart of the city made you leave with positive memories.Thank you for your maximum rating of the hotel and we would like to invite you again when you have the opportunity to come to Wroclaw.With best regards,

10/10 - 훌륭해요

Murat

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 16일
Dear Guest,We value your feedback regarding your recent hotel stay. We are genuinely delighted to hear that your experience was very good.We hope to welcome you back in the future for another enjoyable stay.Best regards,

10/10 - 훌륭해요

Piotr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
2023년 8월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 16일
Dear Guest,Thank you for your feedback on your recent stay in Wroclaw. We are glad that we were able to help you relax in the city.We look forward to welcoming you back whenever you have the opportunity to visit the city again.Best regards,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Family vacations...
It's hard to believe that this is a 5 star hotel! Non-working air conditioning in the restaurant on the 6th floor, with an extremely expensive menu. A serious defect in the jacuzzi - some substance was released causing discomfort to the upper respiratory tract (the service delayed taking care of it; we do not know to this day whether it was not a real threat). Buffet breakfast quite poor; no chance to supplement missing assortments - savings? In the room, in turn, quite worn-out equipment, no espresso machine and no kettle to make coffee / tea, the walls have not seen paint for a long time! 5 stars - really? - maybe 10 years ago! Fortunately, there are other hotels in Wroclaw... Ps. A big plus for the location - very close to the Old Market.
2023년 8월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 16일
Dear Guest,Please accept my appreciation for sharing your feedback on your recent stay at the hotel.I deeply regret the accumulation of circumstances that took place during your family time in Wroclaw.I would like to thank you for your detailed suggestions related to your stay. Ensuring our guests' comfort is our utmost priority, and your input is invaluable. I am surprised by your words regarding the service. My colleagues take great care of guests both in the wellness area and at breakfasts, which are considered very delicious.For a variety of needs, I invite you to contact the front desk. My colleagues are happy to help guests individually. And the tea and coffee making facilities, we can add at the guest's signal at any time.I look forward to your next visit so that we can fully show the standard in which we work.With best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome rooms, modern historical hotel
Great stay, awlays an amazing hotel! Ive stayed here many times, friendly personnel, great rooms. The only bad thing is that the restarant downstairs was closed (whcih is also awesome). But definitely recommend it
2023년 8월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 16일
Dear Guest,I would like to thank you for the time you took to give us your opinion, recommendation, and another return to the Monopol Hotel Wroclaw.Thank you for the trust that we have been bestowed with. We are glad that we can help you rest and have a pleasant experience during your stay in the city. I am especially happy to hear the positive comments about the work of my colleagues and the hotel interiors. Thank you also for recommending the Monopol restaurant. In those moments when it is temporarily closed due to events at the hotel, we recommend the Aquario restaurant on the roof of our hotel, where you can enjoy the beautiful view and summer terrace.We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 - 훌륭해요

Fabian

2023년 8월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 26일
Dear Sir, I would like to thank you for the trust you placed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.Guest comfort and positive memories are of utmost importance to us, so we are all the more pleased that you rated our hotel to the maximum.We would like to invite you again Sir when you have the opportunity to come to Wroclaw.With best regards,

6/10 - 괜찮아요

Martin

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Dear SirWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time, we are very disappointed that you did not feel fully comfortable at the hotel. For your next booking, we kindly invite you to contact the reception in advance in order to prepare your stay so that you leave with full satisfaction.With best regards

2/10 - 너무 별로예요

PIOTR

2023년 8월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 11월 6일
Szanowny PanieBardzo dziękujemy za wybranie hotelu Monopol na miejsce odpoczynku we Wrocławiu.Jednocześnie jest nam bardzo przykro że nie poczuł pan się w pełni komfortowe w hotelu. Serdecznie zapraszamy do uprzedniego kontaktu z recepcją przed dokonaniem rezerwacji w celu przygotowania pobytu tak, by wyjechał Pan z pełną satysfakcją.Z wyrazami szacunku,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spectacular Hotel
2023년 7월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 9월 16일
Dear Guest,We sincerely appreciate your feedback regarding your recent stay at our hotel. It's truly gratifying to learn that you found your experience with us to be so pleasant .We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel
2023년 7월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 7월 24일
Dear Sirs,Thank you for taking the time to share your positive experience with the Monopol Hotel Wroclaw. I am are glad that you found our hotel good and that you liked the design of the rooms and interiors. We value your opinion very much and hope that we will continue to provide a pleasant experience every time you choose our hotel.With best regards,

10/10 - 훌륭해요

bayram

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 7월 24일
Dear Sir,Thank you for taking the time to write a review of your stay at Hotel Monopol Wrocław. I am very pleased that we did not disappoint your trust despite initial concerns and that you will have positive memories of the Hotel. We invite you to visit us again whenever you have the opportunity to come to Wrocław.

8/10 - 좋아요

Grzegorz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 7월 24일
Szanowny Panie,Dziękujemy za zaufanie w wyborze naszego hotelu podczas Pańskiego pobytu we Wrocławiu oraz za pozytywną ocenę. Przykro mi, że nie poczuł się Pan w pełni komfortowo. Zapewniam, że spełnienie Pańskich oczekiwań jest dla nas priorytetem. Mamy nadzieję, że w przyszłości będziemy mieli okazję w pełni ukazać standardy naszej pracy, by otrzymać maksymalną ocenę.Z wyrazami szacunku,

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved it!
2023년 6월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 7월 24일
Dear Madam,Thank you for your so positive feedback and for your high rating of Hotel Monopol in Wrocław. We are happy to hear that you had a great stay at our hotel. Your satisfaction is our utmost priority, and we are delighted that we were able to provide you with a memorable experience. We hope to have the opportunity to welcome you back in the future.Yours sincerely,

10/10 - 훌륭해요

Svitlana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel very unusual very high ceiling, so any noise travelling all over . First night the couple next room was row till 1am in the morning and we can hear everything so no sleep for us . The staff is lovely and location so great . Room was cleaned and everything was changed every day. We didnt had any meals there as we were doing loads in town with family so cant coment on food but we had few drinks at the bar- so lovely very posh and staff so great
2023년 5월에 7박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 6월 12일
Dear Madame, We would like to thank you for your confidence in choosing the Monopol Hotel and for taking the time to share your feedback on your recent stay at the hotel. I am happy that we could contribute to creating positive memories of your stay in Wroclaw. Thank you for appreciating the interior of the hotel, the work of my colleagues at the bar as well as the rest of the staff. Thank you for mentioning the sound issue. I will pass on your feedback to the relevant department manager. We are concerned to ensure that the guest experience at the hotel is a comfortable one.We look forward to welcoming you again when you have the opportunity to return to Wroclaw. Best regards

10/10 - 훌륭해요

WITOLD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 6월 4일
Szanowny Panie,Bardzo dziękujemy za zaufanie, którym nas Pan obdarzył oraz pozytywną opinię na temat ostatniego pobytu w Hotelu Monopol Wrocław.Nasz zespół zawsze stara się zapewnić najwyższy poziom obsługi, aby nasi goście czuli się komfortowo, dlatego tym bardziej dziękujemy na maksymalną ocenę naszej pracy.Zapraszamy ponownie, kiedy tylko będzie miał Pan okazję przyjechać do Wrocławia.Z wyrazami szacunku

8/10 - 좋아요

Douglas 님, Fremont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful historic building convenient to the old central square. Our room was peculiar in that the wall between the toilet and bedroom was floor-to-ceiling glass. You can wave to your partner while on the bidet. We found it a bit awkward.
2023년 5월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 5월 18일
Dear Sir,Thank you very much for your trust and the time you took to provide feedback about the hotel.I am glad to hear that you enjoyed our location near the market square.I apologize for the inconvenience with the room. Whenever there is an issue, my colleagues are always eager to assist our guests. The hotel offers a variety of rooms, and we can certainly find one that suits your preferences. I hope for your next visit so that we can prove ourselves and earn a maximum rating.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Very well located, good breakfast and indoor pool. The only minus were the 4 steps to reach the bathroom in our room.
2023년 5월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 5월 18일
Dear Guest,Thank you for sharing your feedback on your stay with us.We are happy to hear that our hotel is well located and you enjoyed a good breakfast and indoor pool.We apologize for any inconvenience caused by the stairs to the bathroom in the room. With any difficulties, my colleagues are more than happy to help guests. The hotel has a variety of rooms, which we can adjust accordingly to guests' preferences.We appreciate your valuable contribution and hope to welcome you back in the future for an even more enjoyable stay.Best regards

10/10 - 훌륭해요

Celine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top
Zeer grote en mooie kamers
2023년 5월에 2박 숙박함
답변 제공: Laura 님, 2023년 5월 10일
Dear Madame, We are really glad that you enjoyed your stay! Thank you for choosing us, we really hope to see you while your next trip to Wrocław. With best regards, Reservations Department

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Guest service at it's worst unfortunatelly
First, I didn't receive an upgrade to a higher room standard, even though I have it guaranteed due to my Gold status on Hotels.com. The hotel was not fully booked and there was a possibility of such an upgrade, but the employee who checked me in due to a system error could not do it. I may have been granted an upgrade earlier, as has happened many times in other hotels. I was placed in a room that has leaky windows and both at night and in the morning there is no possibility to rest and relax in the room, because you can hear people's voices and every passing car or tram. The curtains in the room I got also did not work - they are glued to the curtain rod and cannot be moved, which makes it impossible to darken the room so as not to wake up at sunrise. I also asked yesterday at check-in about the possibility of booking a massage at the spa for the next day. The ladies replied that they couldn't book anything, but the occupancy is not large, so they will easily find a spot for me. I contacted the spa the next day and received information that I cannot use any 60 or 90 minute massage because all dates are booked. As a result, my stay at Monopol hotel is one of the worst I have ever had in Wrocław. I expected a 5-star service, and I received a standard worse than in the guesthouse in the countryside. After pointing out my remarks to the General Manager he called me and promised me he will get backto me with a personal offer on Monday morning which unfortunatelly, never happened.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Cormac

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 5월 18일
Dear Guest,Thank you for your positive review of your stay at the Monopol Hotel Wroclaw. We are happy to know that the work of our colleagues helped you to have a successful stay and met your expectations. We would like to invite you again when you have the chance to return to Wroclaw. With best regardsTomasz Borowski

10/10 - 훌륭해요

Ric

2023년 4월에 3박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 4월 26일
Dear Sir,We greatly appreciate your positive review of your stay at our hotel in the heart of historical Wroclaw.We look forward to welcoming you to the Monopol Hotel again in the future.With best regards

10/10 - 훌륭해요

Joanna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 4월 13일
Szanowna Pani,Dziękujemy za okazane nam zaufanie i wybór Hotelu Monopol podczas pobytu we Wrocławiu.Zapraszamy serdecznie ponownie, kiedy tylko będzie miała pani okazję być we Wrocławiu.Z wyrazami szacunku

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 4월 13일
Dear Sir,Thank you for choosing to stay at Hotel Monopol Wrocław and for giving us such a positive rating for your recent visit.We are delighted to inform you that our hotel will be opening its rooftop terrace, which includes a bar and restaurant area, during the upcoming summer season. We eagerly anticipate the opportunity to welcome you back and provide you with an enjoyable experience.Thank you once again for your patronage and for sharing your feedback with us.Sincerely

10/10 - 훌륭해요

Nick

2023년 4월에 1박 숙박함
답변 제공: Tomasz Borowski 님, 2023년 4월 13일
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are pleased to inform you that during the summer season, our hotel will be opening its rooftop terrace featuring a bar and restaurant area. We are looking for the opportunity to welcome you back and provide you with a good experience.Sincerely