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Reviews of Grand Hotel Royal

4 out of 5
Grand Hotel Royal
Viale Giosuè Carducci 44, Viareggio, LU

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 445 reviews" "
Rating 8 - Good. 149 out of 445 reviews" "
Rating 6 - Okay. 26 out of 445 reviews" "
Rating 4 - Poor. 9 out of 445 reviews" "
Rating 2 - Terrible. 4 out of 445 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities
Veronica was a star. Her local knowledge and way of speaking was so pleasant. She made our visit outstanding
Stayed 4 nights in May 2024

10/10 Excellent

MANSI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay here when in town!! What a wonderful property.
Stayed 1 night in Apr 2024
Response from Mario Bianchi on Apr 30, 2024
Dear Guest,thankyou very muchBest Wishes

8/10 Good

Yichun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for easy access to the conference venue. Overall good and clean. Lots of space in the room.
Stayed 2 nights in Mar 2024
Response from Mario Bianchi on Apr 14, 2024
Dear Guest,thankyou!Best REGARDS

10/10 Excellent

Cintia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For someone who likes the quiet and classy this hotel is perfect. Very quiet and unique place to stay
Stayed 3 nights in Oct 2023
Response from Bianchi on Nov 10, 2023
Dear Guest,thankyou very much.Best Wishes

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bianchi on Nov 2, 2023
Dear Guest,thankyou for your kind feedback.Best Wishes

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bianchi on Oct 20, 2023
Dear Trevor,thankyou for your kind feedback.Best Wishes

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday at a lovely hotel
Really enjoyable holiday at an excellent hotel with superb staff so helpful and friendly.
Stayed 7 nights in Oct 2023
Response from Bianchi on Oct 19, 2023
Dear david,thankyou very much for your kind vote.Best Wishes

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Bianchi on Oct 18, 2023
Dear Trevor,thankyou for your kind feedback.Best Wishes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bianchi on Oct 17, 2023
Dear Guest,thankyou very much.Best Wishes

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent staff
Stayed 3 nights in Oct 2023
Response from Bianchi on Oct 13, 2023
Dear Alan,thankyou very much.Best Wishes

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place for a short weekend vacation
Stayed 1 night in Sep 2023
Response from Bianchi on Oct 5, 2023
Dear Guest,thankyou very much.Best Wishes

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel!! Staff was so accommodating. Treated like royalty. Can’t wait to come back next year!
Response from Bianchi on Oct 4, 2023
Dear David,thankyou very much.Best Wishes

10/10 Excellent

Emilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place! The grounds were just stunning and we were thrilled to have still been able to enjoy the pool in October. Staff was very friendly and helpful. Rooms were the most spacious I have had in my 2 weeks in Europe. Bartender can whip some unique cocktails for you as well. Would definitely come again.
Stayed 2 nights in Sep 2023
Response from Bianchi on Oct 2, 2023
Dera Emilia,It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bianchi on Oct 4, 2023
Dear Trevor,thankyou for your kind vote.Best Wishes

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel and lovely helpful staff. Good breakfast. Lovely pool. No English tv except news. subtitles etc locked so can’t choose any other languages. Really would be good if they could provide for English people. They should be able to provide this service even if there was a pay to view option. Apart from the tv the hotel & location is fabulous!
Stayed 1 night in Sep 2023
Response from Bianchi on Sep 28, 2023
Dear Trevor,thankyou for your kind vote.Please accept our apologies for any inconvenient about TV but we clarify that we have SKY NEWS english channel and also BBC news!Looking forward your returnBest Wishes

10/10 Excellent

Jim, Millbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a magnificent property with a magnificent view!!!
Stayed 1 night in Sep 2023
Response from Bianchi on Sep 18, 2023
Dear Guest,thankyou very much!Best Wishes

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here many times. It is a beautiful hotel with a great staff. Love the pool, lunch at the pool, drinks at the bar, and the great and extensive breakfast. Rooms are very comfortable also. Will be back again next year
Stayed 5 nights in Aug 2023
Response from Bianchi on Sep 10, 2023
Dear Randi,thankyou very much, see you next year.Best Wishes

10/10 Excellent

Ann

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Loved our four night stay. Hotel beautiful breakfast really good. Location fabulous and staff so nice
Stayed 4 nights in Aug 2023
Response from Bianchi on Aug 27, 2023
Dear Ann,thankyou very much!Best Regards

10/10 Excellent

Trevor

Stayed 2 nights in Jul 2023
Response from Bianchi on Jul 24, 2023
Dear guest, Thank you for taking the time to provide such positive feedback following your recent visit to the Royal. We are delighted you enjoyed everything about your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Italy meets Great Gatsby
I loved this place, felt like something from an old film. My teens were even a little "wowed" by the place. The breakfast was great, something for everyone. The pool wa great and of course access to the beach. Great place to spend 2 nights
Stayed 2 nights in Jun 2023
Response from Bianchi on Jun 27, 2023
Dear Guest,thankyou very much!Best Wishes

8/10 Good

Michael

Stayed 7 nights in Jun 2023
Response from Bianchi on Jul 8, 2023
Dear Guestthankyou very much!Best Wishes

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
four star all the way !
fantastic beach hotel with large pool, excellent service staff, fantastic breakfast, and a wonderful property. the only complaint is that the shower stall was a booth so small I could hardly move inside… and the hotel should use a lot less one-use plastic in the rooms.
Stayed 1 night in Jun 2023
Response from Bianchi on Jun 16, 2023
Dear Guest,thankyou for your kind feedback.Please accept our apologies for any inconvenientLooking forward to welcome you againBest Wishes

10/10 Excellent

Douglas, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Bianchi on May 27, 2023
Dear Guest,thankyou for your positive feedback.Best Regards

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, room comfort
Fantastic Hotel
Lovely hotel. Friendly helpful staff. Great breakfast selection. Shops & restaurants across the road.
Stayed 1 night in May 2023
Response from Bianchi on May 15, 2023
Dear Guest,Thankyou very much.Best Wishes

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic *****
Fantastic hotel! Staff all friendly, very welcoming and helpful. Speak English so never a problem. Great location and has everything you need. 1st Class service!
Stayed 4 nights in May 2023
Response from Bianchi on May 15, 2023
Dear Guest,Thankyou very much.Best Wishes

10/10 Excellent

Sharon

Stayed 2 nights in May 2023
Response from Bianchi on May 15, 2023
Dear Guest,thankyou very very much.Best Wishes

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with wonderful staff.
Stayed 1 night in Apr 2023
Response from Bianchi on May 15, 2023
Dear Guest,thank you very much.Best Wishes

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location and amenities. Rental bikes are available and pool area is amazing. Only complaint is be aware of the cold eggs for breakfast and cold bacon, don't know why they can't fix this. It was every morning, otherwise a rating of 10.
Stayed 3 nights in Apr 2023
Response from Bianchi on May 15, 2023
Dear Guest,thankyou for your feedback.Please accept our apologies for any inconvenient.Best regards

10/10 Excellent

Bernardo

Stayed 7 nights in Mar 2023
Response from Bianchi on May 15, 2023
Gentile Cliente,grazie per il Suo positivo FeedbackCordiali saluti

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with Sea view
Stayed 2 nights in Oct 2022
Response from Mario Bianchi on Nov 1, 2022
Dear Guest,thankyou very muchBest Wishes

10/10 Excellent

Marek

Stayed 2 nights in Oct 2022
Response from Mario Bianchi on Nov 1, 2022
Dear Guest,thankyou very much for your kind feedback.Best WISHES

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Mario Bianchi on Oct 9, 2022
Dear Christine,thankyou very muchBest Wishes

10/10 Excellent

Roxanne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with some real old school charm with modern facilities s
Stayed 2 nights in Aug 2022
Response from Mario Bianchi on Aug 23, 2022
Dear Guest,thankyou very very Much!Best Wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022
Response from Bianchi on May 15, 2023
Dear Guest,thankyou very very Much!Best Wishes

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mario Bianchi on May 31, 2022
Dear Guest, thankyou very much. Best REGARDS

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mario Bianchi on May 30, 2022
Dear Guest, thankyou very much Best Wishes

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Royal Hotel is an excellent hotel which ticks all the boxes for any type of stay
Stayed 6 nights in Aug 2021
Response from Mario Bianchi on Sep 6, 2021
Dear Guest thankyou very much for your kind vote. Hope to welcome you again Best regards

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel.
The Grand Royal is a top quality hotel. It may be hard to better in Viareggio. Every member of staff I encountered were so helpful and pleasant. My room was a sea view with a balcony and it was perfect. Great pool and pool area, nice and tranquil. Breakfast is plentiful with a choice to suit anyone. No downsides and I will definitely return. Highly recommended.
Stayed 1 night in Jun 2021
Response from Mario Bianchi on Jul 1, 2021
Dear Guest, thankyou very much for your kind word. looking forward to welcoming you again soon Best Wishes

8/10 Good

Maja

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2020
Response from Mario Bianchi on Oct 10, 2020
Gentile Cliente, grazie del suo positivo feedback Un cordiale saluto

8/10 Good

August

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2020
Response from Mario Bianchi on Sep 30, 2020
Dear Guest, thankyou for your positive feedback Best Regards

8/10 Good

Geoff, Bucks., UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great views from the sea view rooms. We would have considered using the restaurant for dinner but the menu was limited and copies posted in the reception area were in Italian.
Stayed 3 nights in Sep 2020
Response from Mario Bianchi on Sep 24, 2020
Dear Guest, thankyou for your review. Please apologies for menu inconvenient, usually we have menu description in 3 language, you have had asking about at the front desk or at the restaurant. Many thanks Best Wishes

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel! Lovely staff, very friendly and helpful
Beautiful hotel. Seafront.
Stayed 2 nights in Sep 2020
Response from Mario Bianchi on Sep 22, 2020
Dear Guest, Thankyou very much for your review. Best Wishes

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2020
Response from Mario Bianchi on Sep 22, 2020
Gentile Cliente, Grazie mille Cordiali saluti

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Mario Bianchi on Aug 12, 2020
Dear Sharon, thankyou very much for your positive vote Best Wishes

10/10 Excellent

robert

Stayed 6 nights in Jul 2020
Response from Mario Bianchi on Aug 20, 2020
Dear Guest, thankyou very much for your vote. Best Wishes

10/10 Excellent

Eric, London

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful entrance .gardens and large pool area. Very hospitable staff
Stayed 1 night in Jul 2020
Response from Mario Bianchi on Jul 20, 2020
Dear Guest, thankyou very much Best Wishes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Mario Bianchi on Jun 25, 2020
Gentile Cliente, grazie mille della votazione che ci ha assegnato Cordiali saluti e speriamo a presto

8/10 Good

ANNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel but hard beds
Hotel, room and staff amazing. Incredibly hard beds so after 6 nights we were both quite sore, achy and tired after 6 uncomfortable nights!
Stayed 6 nights in Oct 2019
Response from Mario Bianchi on Dec 27, 2019
Dear Guest, thankyou for your comment. Please accept our apologies for any inconvenient.Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location and amenities. Staff are top notch. Ive stayed twice and would fonso again. Ideal for families or solo travellers.
Stayed 2 nights in Oct 2019
Response from Mario Bianchi on Oct 28, 2019
Dear guest, Thank you for your feedback! I am thrilled to read you were made to feel special by all of our departments, your review makes everything worthwhile. We are honoured to have had you stay with us and would welcome the opportunity for your return. Kind regards,

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Mario Bianchi on Oct 6, 2019
Dear Guest, thankyou very much Best Wishes