"Upon drop-off by taxi, staff members from concierge obtain our luggage and delivered to lobby. Another staff member escorted us to receptionist/lobby area. Wonderful coordination. We were served fresh tea and a warm towel to refresh in the sweltering heat. There were also staff members in front of elevators to get them ready for us. Already we know the stay was worth it! The rooms are clean, we had a balcony and in-room hot mineral spring bath. So refreshing! On the bottom floor had a children's area, family entertainment room, water pool play area, and a separate men/ women hot springs. We enjoyed delicious breakfast every morning and the servers/cooks/ table attendees were wonderful and helpful such as getting baby high chair. Fun things to do evening time when Shuishe/Ita Thao closed was free entertainment different shows each night. Very pleasant! We took advantage of free shuttle and bus ticket ride to explore Sun Moon Lake. We will be back! Thank you for making my birthday memorable!"
"I liked the location of the hotel, conveniently located at the beginning of a strip of shopping, then down to the pier. The staff was welcoming and service was great. The room (3 beds) was spacious, modern and great partial view of the lake. The breakfast was good, lots of options."
"Staff are very friendly and welcoming. The view is beautiful and I would give it a 5 stars view. The amenities you can buy at reception at extra cost. It’s a 3 Stars hotel so one should not expect a 5 stars amenities and etc. but definitely a 5 stars staff friendliness and view of the lake. "
"The hotel was spotlessly, clean, the pool and hot tub on the rooftop were wonderful, particularly when you watch the sunrise. The rooftop bartender was engaging and entertaining, very fun. The staff at check-in and check out efficient, kind, and delightful."
"Great staff and clean which was a pleasant surprise in a small mountain town. Had a great meal and tea. The tea is a must have if you enjoy Taiwan mountain tea. "
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