2/10 - 너무 별로예요
YEO JIN
가족 여행
2024년 2월 28일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice
However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule.
I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked.
I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint.
YEO JIN
2024년 2월에 1박 숙박함
