Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us and it is much appreciated. According to your rating, it seems that we manage to successfully fulfill your expectations and it makes me proud to see that you enjoyed our quality and service. When you are travelling back to Macau, please do not hesitate to contact me directly and we are looking forward to welcome you back. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us and it is much appreciated. According to your rating, it seems that we manage to successfully fulfill your expectations and it makes me proud to see that you enjoyed our quality and service. When you are travelling back to Macau, please do not hesitate to contact me directly and we are looking forward to welcome you back. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us and it is much appreciated. According to your rating, it seems that we manage to successfully fulfill your expectations and it makes me proud to see that you enjoyed our quality and service. When you are travelling back to Macau, please do not hesitate to contact me directly and we are looking forward to welcome you back. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us. According to the rating, it seems that we did not manage to fulfill your expectations, hence would like to enquire on more details, in order for us to receive a higher rating. Please do not hesitate to contact me directly and I will be more than happy to connect with you. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your valuable feedback with us. Please accept my sincere apology that we did not manage to fulfill your expectations during your recent stay. Although we are known for our personalized service, it is certainly not up to our own standards to provide such a room. We are constantly conducting walk troughs, in order to prevent such situations. Nonetheless, I would like to invite you back to our Hotel and please do not hesitate to contact me directly and I will personally ensure your comfort with us. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us and it is much appreciated. According to your rating, it seems that we manage to successfully fulfill your expectations and it makes me proud to see that you enjoyed our quality and service. When you are travelling back to Macau, please do not hesitate to contact me directly and we are looking forward to welcome you back. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! Thank you so much for taking the time to share your rating with us and it is much appreciated. According to your rating, it seems that we manage to successfully fulfill your expectations and it makes me proud to see that you enjoyed our quality and service. When you are travelling back to Macau, please do not hesitate to contact me directly and we are looking forward to welcome you back. Best Regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

Dear guest, thank you for your choice of stay to Sofitel Macau at Ponte 16 and your feedback for service experience, we will share with team for continues service improvement and maintain consistency. We look forward to welcome you for next stay.

尊敬的賓客，Bonjour！ 很遺憾獲悉本次入住體驗因房間空調熱的問題令您感到了十分失望，我們深感抱歉在您入住之際產生的空調問題，請您放心，我們已經對酒店的空調設施進行了檢修，相信 可以避免類似問題的再次發生，最後，懇請您給我們一個再次服務您的機會，若是您計劃再次造訪澳門，請不要猶豫與我們直接聯繫，我們必將竭盡全力為您的下一次住宿提供舒心滿意 的服務。 祝您幸福安康！